Save
Busy. Please wait.
Log in with Clever
or
show password
Forgot Password?
Don't have an account?  Sign up 
Sign up using Clever
or
Username is available taken
show password


Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account. Your email address is only used to allow you to reset your password. See our Privacy Policy and Terms of Service.

Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.
focusNode
Didn't know it?
click below
 
Knew it?
click below
Don't Know
Remaining cards (0)
Know
0:00
edit
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how

MOD B - Week 1 Lect.

Lecture - Telephone Techniques & Appointment Schedules

QuestionAnswer
The phone is: a communication & public relations tool essential to operation of office.
The 5 C's of Communication: 1.Completeness 2.Clarity 3.Conciseness 4.Courtesy 5.Cohesiveness
Most common calls handled by MA are: 1.Appointments 2.Billing questions 3.Insurance questions 4.X-ray & lab reports 5.Requests prescription refills
Pronunciation: saying words correctly
Enunciation: clear, distinct speaking
When taking messages, always record: 1.Date & time of call 2.Caller's name or of patient 3.Caller's phone including area code & ext. 4.The complete message 5.Name or initials of person taking the call
Open hours: patients arrive at own convenience, seen on a 1st, come 1st served basis.
Time-specified (stream schedule): steady stream of patients all day at regular intervals.
Wave scheduling: based on the reality that some patients will arrive late & others will require more or less time than expected w/ doc.
Double booking: 2 or more patients are scheduled for same appt slot. good for if someone calls w/out an appt.
Cluster: scheduling groups similar appts together during day or week.
Appt reminders: 1.appt cards 2.reminder mailings 3.reminder calls
Scheduling Outside Appts: 1.Labs 2.X-rays 3.Hospital stays 4.Surgeries 5.Consultations
Accounts receivable (A/R): money owed to the practice
Accounts payable (A/P): money owed by the practice
Created by: ruthalcala
Popular Medical sets

 

 



Voices

Use these flashcards to help memorize information. Look at the large card and try to recall what is on the other side. Then click the card to flip it. If you knew the answer, click the green Know box. Otherwise, click the red Don't know box.

When you've placed seven or more cards in the Don't know box, click "retry" to try those cards again.

If you've accidentally put the card in the wrong box, just click on the card to take it out of the box.

You can also use your keyboard to move the cards as follows:

If you are logged in to your account, this website will remember which cards you know and don't know so that they are in the same box the next time you log in.

When you need a break, try one of the other activities listed below the flashcards like Matching, Snowman, or Hungry Bug. Although it may feel like you're playing a game, your brain is still making more connections with the information to help you out.

To see how well you know the information, try the Quiz or Test activity.

Pass complete!
"Know" box contains:
Time elapsed:
Retries:
restart all cards