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Management CLEP
Principles of Management sample questions from CLEP book
| Question | Answer |
|---|---|
| The basic functions of management are | planning, organizing, staffing (human resources management), directing or leading and controlling |
| the management function that is concerned with division of work and relationships between people is | organizing |
| almost all authorities would include which of the folowing in their list of FUNCTIONS of management | controlling |
| the management functions include | planning, directing, controlling |
| management was defined as a | process |
| the management process consists of | the functions of planning, organizing, staffing, directing, and controlling |
| time-and-motion studies and the attempt to find the "one best way" to perform manual work are associated with | scientific management |
| the characteristics of bureaucracy as an organizational form or system are described (set forth by) | Max Weber |
| the Hawthorne studies are associated with | the behavorial or human relations approach to management |
| the Hawthorne Studies were conducted | at the Western Electric Co. Hawthorne plant near Chicago, IL |
| the Hawthorne studies are a landmark event in which approach to management | behavorial approach |
| what best approach to management do these statements suggest "everything effects everything else" org. receive inputs from the environment and transform them into outputs to that environment" | the systems approach |
| the idea that there is NOT one best way to manage which applies to all situations characterizes the | the contingency approach |
| the organizations stakeholders would NOT include | buildings and equipment |
| a company which has world headquarters in the netherlands and separate subsidiaries which operate as semi-autonomous businesses in a variety of other countries is often referred to as a(an) | multi-national corporation (MNC) |
| detailed technical and operational planning for the immediate future would be associated with | first line management |
| strategic planning is the responsibility primarily of | top management |
| the term "hierarchy of plans" means that | planning proceeds from mission objectives to strategies to operational plans |
| a statement of required or prohibited behavior (action) is called a | rule |
| policies _____ whereas, rules ______ | guide decisions, require or prohibit specific actions |
| market share, innovation, productivity are three of the eight "key results areas" of | Peter Drucker |
| a budget is or maye be a plan | for use of resources, expected results, stated in numbers and used as a control tool |
| the checklist which aircraft pilots go through prior to takeoff is one form of | procedure |
| decision-making involves | choosing among alternatives |
| in a break-even chart the horizontal axis shows | quantity sold |
| in the Thrombosis supply company the controller is authorized to give dirextions on accounting procedures to the bookkeepers at each of the regional sales offices what kind of authority is involved here | functional |
| the right to act and command is associated with | line authority |
| the right or obligation to give advice and make recommendations but without the right to act or command defines | staff authority |
| classical principles of organization state that | final responsibility cannot be delegated, responsibility should equal authority, authority should equal responsibility, and each subordinate should report to only one boss |
| according to which organizing principle, all activities directed toward the same goal should be under the direction of one person | unity of direction |
| under the functional structure | specialists have the benefit of working together, departments tend to lose sight of organization-wide objectives, it is often difficult to get support needed for new products, and duplication of scarce resources is reduced |
| in the area of the organization of individual jobs or job design, one approach emphasizes increasing the scope or range of the job so that the number of activities of the worker is increased. this approach is called | job enlargement |
| a characteristic of the design of work in henry fords moving assemble line was | highly specialized jobs |
| disadvantages experienced by organizations with extremely high degrees of job specialization include | reduced motivation, high turnover (quitting), and high absenteeism |
| advantages of departmentation on the basis of products include what | make growth easier, make coordination between functions easier, and focus on client wants rather than internal to firm |
| according to Burns and Stalker, compared to "organic" systems, "machanistic" systems seem to be more apporpriate and effective for | stable tehnologies and markets |
| the attempt to reflect the significant investments involved in acquiring, developing, and maintaining the human resources of the firm is the concern of the | human asset accounting |
| what would least likely be a concern to the Human Resources or Personnel Manager | Environmental Protection Agency Regulations |
| a written statement which defines job duties, results expected, and relationships to other jobs is called a | job description |
| a persons qualifications to perform various kinds of work would be found in a(an) | personal data sheet |
| what is not a type of interview technique used in the selection process | fictional |
| the process which describes how well a person is doing a job is called | performance appraisal |
| a type of union that is made up of workers in the same trade or skill such as plumbers or electrictions is called a | craft union |
| the process which tells new employees about the organizations policies, procedures, services, and benefit program is usually called a | orientation |
| training methods used in industry include | vestibule, classroom, OJT, apprenticeship |
| the performance appraisal system which attempts to evaluate performance against actual descriptions of effective of ineffective job behaviors is | BARS method |
| the most important and appropriate device to use to find out if a job applicant has the specific skills and knowledge required to perform the job would be a(an) | achievement test |
| in its broadest sense the management of people so as to achieve objectives is what is involved in | directing or leading |
| a need for control or influence over others or wanting to have an impact of make an impression define the need for | power |
| according to the :aw of Effect, behavior followed by a satisfying state or a reward tends to be | repeated |
| the importance given to leadership in modern management thinking relates back to | the Hawthorne Studies |
| the Ohio State and University of Michigan researches on leadership focused on the leaders | education |
| in the University of Michigan leadership research, the dimensions sudied were called | employee centered, and production centered |
| in terms of frequency of occurrence controls are classified as | constant, periodic, occasional |
| at the opposite end of the continuum from external control would be | self control |
| a work group norm for high levels of production would be an example of what kind of control | continuous |
| an american whose name is associated with Japanese quality control. Quality circles, and statistical process control is | W. Edwards Deming |
| In statistical acceptance sampling, it is generally true that the more certain you want to be that the characteristics of the entire production loat are very similar or identical to those calculated from the sample | the larger the sample must be |
| in quality control of machine gun cartridges, in which cartridges are fired are fired in a machine gun to see if they are good it would make sense to | randomly select enough for testing that the probability of having duds in batches accepted is known and is acceptable low |
| On a Gantt chart the vertical axis would list or show what on the vertical axis and horizontal axis | activities, and time |
| moving from left to right on a PERT chart we go from | start of a project to completion of a project |
| determining the best balance between costs of waiting for service and costs of increasing service facilities would be an appropriate use of | Queuing theory |
Created by:
Vanessa.Pappas
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