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Comm Keywords
Keywords for Communicaiton
Question | Answer |
---|---|
Sender/Source | the person or group who is sending the message or information |
Receiver/Recipient | the person or group who receive the message or information |
Feedback | what confirms to the sender that the communication has been successful |
Medium | the methods used to send the message or information |
Audience | who you are communicating with |
Conflict | A clash between people |
Negotiation | A process where 2 or more parties have a discussion and try to arrive at an agreed course of action |
Consultation | A process whereby one party asks for views or advice from other parties |
Medium | The type of communication used |
Culture | The beliefs and traditions of the people of a country or region |
Brand awareness | making customers aware of your brand and wanting to choose your brand |
Customer loyalty | customers preferring one business over another |
Motivation | individuals being committed and wanting to help the business achieve its goals |
Customer service | the experience that customers have in using a business |
Staff turnover | number of staff that leave in a time period |
Product knowledge | an employee being able to give a detailed explanation of the product |
Social enterprises | a business whose main goal is social/environmental rather than profit driven |