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Jarvis PE&HA ch 4

Jarvis PE&HA chapter 4 (usi 247)

QuestionAnswer
animism imagining that inanimate objects (a blood pressure cuff) come alive and have human characteristics
avoidance language the use of euphemisms to avoid reality or to hide feelings
clarification examiner's response used when the patient's word choice is ambiguous or confusing
closed questions questions that ask for specific info/ elicit a short, 1 or 2 word answer, a yes or no, or a forced choice (laywers)
confrontation response in which examiner gives honest feedback about what he or she has seen or flect after observing a certain patient action, feeling or statement
distancing use of impersonal speech to put space between the self and a threat
empathy viewing the world from the other person's inner frame of reference while remaining yourself/recognizing and accepting the other person's feelings without criticism
ethnocentrism the tendency to view your own way of life as the most desirable, acceptable, or best and to act in a superior manner to another culture's lifeways
explanation examiner's statements that inform the patient; examiner shares factual & objective info
facilitation examiner's reponse that encourages the patient to say more, to continue with the story
geographic privacy private room or space with only examiner and patient present
interpretation examiner's statement that is not based on direct observation, but is based onn examiner's inference or conclusion; it links events, makes associations, or implies cause
interview meeting between examiner & patient w/ the goal of gathering a complete health history
jargon using medical vocabulary w/ patient in an exclusionary and paternalistic way
leading question a question that implies that 1 answer would be better than another
nonverbal communication message conveyed through body language--posture, gestures, facial expression, eye contact, touch & even where one places the chairs
open-ended questions ask for longer narrative info; unbiased; leaves the person free to answer in any way
reflection examiner response that echoes the patient's words; repeats part of what patient has just said
summary final review of what examiner understands patient has said; condenses facts & presents a survey of how the examiner perceives the health problem or need
verbal communication messages sent through spoken words, vocalizations, tone of voice
Created by: laklooster
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