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Management 283
Management a practical approach chpt 2
| Question | Answer |
|---|---|
| Management is both an art and a science T or F | True |
| Evidence based management 3 thruth | There are no new ideas True is better than new(whats true by experience works) Doing well(small things) dominates |
| Peter Tucker | The creator of modern management |
| Evidence based management | facing the hard facts what is true what works and rejecting nonsence |
| Two perspectives about management | Historical, Contemporary |
| Historical Perspective | Classical,behavioral,Quantitative |
| Classical viewpoint | Focuses eliminating unecessary motions and increasing production |
| Classical viewpoint was founded by: | Frank & Lillian Gilbreth |
| Scientific Management pioneered by: | Taylor & Gilbreth |
| Scientific Management focuses on: | Improving the productivity of each worker |
| 4 principles of scientific management | Evaluate tasks 1-Select workers with the right abilities to work 2-Give training 3- incentives 4-Use science to plan the work |
| Taylor based his systems on motion studies T o F | Answer True |
| Administrative management pioneered by? | Fayol & Weber |
| Administrative management is concerned with? | Management of the total organization |
| Fayol identified 4 functions of management | Panning, organizing, leading and controlling |
| Fayol 5 Beaurocratic features of a good company | Hierarchy of authorothy Rules & Procedures Division of labor Impersonality- no connection to the worker Reward careers based on merit |
| Behavioural mngt Viewpoint | Focuses on understanding human behaviour |
| Pioneers of behavioural theory | Hugo Musternberg Mary Parker Follet Elton Mayo |
| Human Relationship movement pioneered by? | Maslow and McGregor |
| Human Relationship Movement proposed that? | Better relations with the worker could result in worker productivity |
| Douglas McGregor the inventor of? | Theory X Vs Theory Y |
| Theory X represents? | A pessimistic or negative view of the worker |
| Theory Y represents? | A positive of the worker where workers are considered productive and capable |
| Why theory Y an X are important | How and what you expect as a manager is how the worker will react |
| Behavioural science relies on? | Scientific research to develop theories about human behaviour |
| Quantitative Management | Management techniques such as statistics or computer simulation to solve problems |
| 2 Branches of quantitative Management | Management science & operations management |
| Management science focuses on? | Using mathematics to aid in problem solving |
| Operational Management focuses on? | Managing the production and delivery of organizations products |
| System viewpoint | Views the organization as a system of connected parts |
| System? | Interelated parts that operate togeather to achieve a common goal |
| 4 parts of an org system | Inputs, transformation process, outputs, feedback |
| Open management system | Interacts with the business environment receiving and giving feedback to the people |
| Closed System | Little interaction with it's environment customers and employees |
| Learning Organization | Creates or aquires knowledge Transfers knowledge Modifyes behaviours |
| Creating or aquaering knowledge | Hiring, training and developing employees |
| Transfering knowledge | Sharing information among employees |
| Modifying behaviour | Allowing the employee to use the obtained knowledge |
Created by:
brsoul1
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