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BUAD309 Final

chapter 10

QuestionAnswer
Control (function) Formal and informal communications act to control individuals’ behaviors in organizations.
motivation (function) Communications clarify for employees what is to be done, how well they have done it, and what can be done to improve performance.
emotional expression (function) Social interaction in the form of work group communications provides a way for employees to express themselves.
information (function) Individuals and work groups need information to make decisions or to do their work.
Communication process the seven elements involved in transferring meaning from one person to another.
noise any disturbances that interfere with the transmission, receipt, or feedback of a message
message a purpose to be conveyed
encoding converting a message into symbols.
channel the medium a message travels along
decoding retranslating a sender’s message
Non verbal communication communication transmitted without words.
body language gestures, facial configurations, and other body movements that convey meaning.
verbal intonation an emphasis given to words or phrases that conveys meaning
filtering the deliberate manipulation of information to make it appear more favorable to the receiver.
information overload occurs when information exceeds our processing capacity.
Jargon specialized terminology or technical language that members of a group use to communicate among themselves.
overcoming barriers to interpersonal communication Use feedback Simplify language Constrain emotions Watch non-verbal cues
Active listening (overc. barriers) listening for full meaning without making premature judgments or interpretations.
Legal and security issues (technology affects mgrs) Inappropriate use of company e-mail and instant messaging Loss of confidential and proprietary information due to inadvertent or deliberate dissemination or to hackers
lack of personal interaction (tech affects mgr) Being connected is not the same as face-to-face contact Difficulties occur in achieving understanding and collaboration in virtual environments
Created by: rbmooney
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