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MA Communication

First Aid, Theraputic Communication, Hans Selye's, Maslow's hierachy of needs

What is Stress? Body's response to change; can be manifested in a variety of ways, including changes in blood pressure, heart rate, and onset of headache
what's the difference? Sprain, Strain, and Fracture? Sprain: injury to joint, ankle, knee or wrist Strain: injury to soft tissue between joints that involves the tearing of muscle or tendons; neck, back or thigh Fracture: break or incomplete break in the bone; open or closed
What are Attributes to be a successful M.A.? be Professional, Be Punctual, Be eager to learn, Be open to criticism, Take initiative
What are some Clinical M.A. duties? infection control, disease prevention, medical prevention, Temperature, pulse, respiration, and blood pressure, drawing blood samples, CPR, first aid, Assisting w/physical exams
What are some Administrative M.A. duties? Electronic Medical Records (EMR), word processing, appointments & scheduling, Insurance claims/coding, billing, collections, patients' accounts
Name five considerations important tin determining a goal. Be: specific, challenging, realistic, attainable, measurable
Name 3 things you can do to avoid burnout? try to look at work as fun Make a concerted effort to say "NO" with workload Attempt to develop friendships w/co-workers
The 3 categories of stress, explain each: Frustrations: circumstances that prevent us from doing what we want to do. Conflicts: incompatibility between two important things or objectives equally important to us. Pressure: Demand of schedule, workload, or expectations placed on us by ourselves
what are the Stages of burnout? Honeymoon: love your job Reality: begin to have doubts Dissatisfaction: loss of enthusiasm Sad State: depression
Name 3 burnout Prevention tactics. Develop time mgmt & prioritization techniques Take steps to live a healthy life Conduct a self-evaluation & set realistic goals
List the ways a person can attain a burn. HEAT-Hot water CHEMICALS-Household use EXPLOSIONS-Fire ELECTRICITY-Power lines, Lighting SOLAR RADIATION-Sunburns
Explain the "Rule of 9's". Formula for estimating the % of the body surface areas that have been burned.
Explain the each degree of burns. 1st: superficial, only Epidermis layer of skin; red dry warm 2nd: Burns affect top layers of skin, Epidermis & Dermis; blistered, skin moist 3rd: Most serious. Affecting or destroying all layers of skin to nerves, Subcutaneous; charred or brown
Types of Closed Wounds Bruise, Contusion, Hematoma
Types of Open Wounds Abrasions, Avulsions, Incisions, Lacerations, Punctures
Define Abrasions. superficial scraping of epidermis; scratch, scrape
Define Avulsions. tearing away; torn off & bleeding is profuse
Define Incisions. sharp object; knife
Define Lacerations. tear body tissue; cut
Define Punctures. pierce & penetrate skin, may be deep; hole
What does R.I.C.E mean? Rest, Ice, Compression, Elevation
What does M.I.C.E. mean? Motion, Ice, Compression,, Elevation
Name Types of Shock. Respiratory, Neurogenic, Cardiogenic, Hemorrhagic, Septic, Anaphylactic,Psychogenic, Metabolic
Define Respiratory Shock. trauma to the trachea, lungs (Respiratory); causes reduction of Oxygen & Carbon Dioxide exchange
Define Neurogenic Shock. Injury/trauma to the nervous system. Blood vessels remain dilated & blood pressure decreases
Define Cardiogenic Shock. Myocardial Infarction with damage to heart muscle. body cells do not receive enough oxygen.
Name Crash Cart items. Constriction band, defibrillator, gloves, IV tubing, P.P.E, needles & syringes for injection, Epinephrine, Activated charcoal, Aspirin, Oxygen mask, Hot/Cold packs, insulin
What is the purpose of the Good Samaritan Laws? They provide some degree of protection to the health care professional who offers first aid.
what does Recognizing an Emergency mean? Any instance in which an individual becomes suddenly ill & requires immediate attention.
What does T.E.A.R. mean? To accept the reality of the loss. Experience the pain of the loss. Adjust to what was lost. Reinvest in a new reality.
What are the Stages of grief? Denial, Anger, Bargaining, Depression, Acceptance
Feeling & emotions are communicated through nonverbal means, what is the total percentage of all communication? 70% nonverbal, 23% tone of voice, 7% spoken word
What are steps in building trust? Take Risk, Conveying empathy, Showing respect, Being genuine, Active listening
What are Modes of communication? Speaking, Listening, Gestures/body language, writing
what are the 5 "C'S" of communication? Be Complete, Clear, Concise, Cohesive,Courteous
Define Complete. All necessary info given.
Define Clear. Message must be clear.
Define Concise. Brief & to the point.
Define Cohesive. summarize detailed message, must be organized & logical in it progression.
Define Courteous. Acknowledge a patient w/smile or by name.
Define Culture. The attitudes & behavior that are characteristic of a particular social group or organization.
What are the four stages of Hans Selye's general Adaptation syndrome theory? Alarm: Fight-or-Flight, Exhaustion, Return-to-Normal
Define the First stage of Hans Selye's general Adaptation syndrome theory. Alarm-the body begins to perceive & be aware of stress.
Define the Second Stage of Hans Selye's general Adaptation syndrome theory. Fight-or-Flight: sympathetic nervous system prepares the body for F/F
Define the Third Stage of Hans Selye's general Adaptation syndrome theory. Exhaustion: the body becomes exhausted by its reaction to stress.
Define the Final Stage of Hans Selye's general Adaptation syndrome theory. Return-To-Normal: the parasympathetic nervous system is activated, & the body returns to normal.
Name Maslow's Hierarchy of Needs. (pyramid) 1. Physiological and Survival needs {Biggest}(bottom) 2. Safety Needs 3. Belonging & Love Needs 4. Prestige & Esteem Needs 5. Self-Actualization {least}(top)
Give Examples of Non-Verbal Communication. Unconscious body movements, gestures, facial expressions, posture, personal space.
What is Non-Verbal communication? Referred to as body language, that includes unconscious body movements, gestures, & facial expressions that accompany verbal messages.
What is the Communication Cycle order? 1. Sender-Encodes message 2. Message-travels, speaking, listening, gesturing, writing 3. Receiver-Decodes Message 4. Feedback
Explain External noise in communication. Noise that comes from outside the office building interfering with your ability to listen. Ex: vehicles, machines, A.C.
Explain Internal noise in communication. Your own mental chatter interfering with your ability to practice Active listening.
Name the different types of Fractures. Open, Closed, Green-stick, Stress, Compound, Spiral, Depressed
Define Open Fracture The skin may be pierced by the bone or by a blow that breaks the skin at the time of the fracture
Define Closed Fracture. The bone is broken, but the skin is not lacerated.
Define Spiral Fracture. In this at least one part of the bone has been twisted.
Define Green-Stick/Simple Fracture. The fracture occurs along one line, splitting the bone into two pieces.
Define Compound Fracture. This fracture is a closed fracture that occurs when two or more bones are forced against each other
Created by: debonaire