Rosa Chapter 12 Word Scramble
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Question | Answer |
Leader | A manger who earns the respect and cooperation of employees to effectively accomplish the work of the organization. |
leadership | the ability to influence individuals and groups to achieve organizational goals. |
human relations | how well people get along with each other when working together. |
power | the ability to control behavior |
position power | comes from the position the manager holds in the organization. |
reward power | based on the ability to control resources, rewards, and punishments. |
expert power | given to people who are considered the most knowledgeable. |
identity power | given to people because others identify with and want to be accepted by them. |
leadership style | the general way a manager treats and directs employees. |
autocratic leader | one who gives direct, clear, and precise orders with detailed instructions as to what, when, and how work is to be done. |
democratic leader | one who encourages workers to share in making decisions about work-related problems. |
open leader | a manager who gives little or no direction to workers. |
situational leader | one who understands employees and job requirements and matches actions and decisions to the circumstances. |
work rules | regulations created to maintain an effective working environment in a business. |
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