chpt 12 vocab Word Scramble
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| Question | Answer |
| Leader | A manager who earns the respect and cooperation of emloyees to effectively accomplish the organization's work |
| Leadership | The ability to influence individuals and groups to achieve organizational goals |
| Human Relations | how well people get along with each other when working together |
| Power | the ability to control behavior |
| Position Power | comes from the position the mangager holds in the organization |
| Reward Power | based on the ability to control resources, rewards, and punishments |
| Expert Power | given to people who are considered the most knowledgeable |
| Identity power | given to people because others identiry with and want to be accepted by them |
| leadership style | the general way a manager treats and directs employees |
| autocratic leader | one who gives direct about work assignments and to require other employees to perform assigned tasks |
| democratic leader | one who encourages workers to share in making decisions about work related problems |
| open leader | a manager who gives little or no direction to workers |
| situational leader | one who understands employees and job requirements and matches actions and decisions to the circumstances |
| work rules | regulations created to maintain an effective working environment in a business |
Created by:
LuisBatista
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