Medical office procedures & abbreves
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each of the black spaces below before clicking
on it to display the answer.
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| BC | British Columbia
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| AB | Alberta
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| SK | Saskatchewan
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| MB | Manitoba
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| ON | Ontario
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| PQ/QB | Quebec
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| NS | Nova Scotia
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| YT | Yukon Territory
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| NL | Newfoundland
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| NT | Northwest Territories
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| NB | New Brunswick
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| PE | Prince Edward Island
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| CPX | Complete Physical Exam
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| AHE | Annual Health Exam
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| A/S | Allergy Shot
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| CON | Consult
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| REF | Referral
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| NS | No show
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| F/S | Flu Shot
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| PP | Post Partum Check
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| Define plain language & explain what 3 types of people it may especially benefit | Plain language is speaking & writing so that your patient understands you. Focuses on the patients needs, keeping them in mind when you give instructions. Age related, Education level,language &cultural differences
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| Why is good communication necessary in a medical setting | Because patients need to understand & be aware of their healthcare. To give clear instructions to patients. To communicate with other medical personnel
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| How would you handle an angry patient | Keep calm, Don't argue, Don't yell, Face them, eye-eye but not in a threatening way. Listen! then try to resolve the issue. Get help if necessary. Always be professional
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| Name 5 different technological methods of communication in a medical office | -Blackberry-Email-Pagers-Intercom-Answering machines-Computer
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| List 3 ways correspondance can be delivered to a medical office? | -courier -fax -regular mail -express post -registered mail -computer
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| How can you ensure the proper delivery of outgoing mail | -address & verify correct. -Letter is signed. -Watch for time sensitive response. -Proper postage. -Ensure enclosed attached.
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| What is the function of a fax machine in an office? list 2 advantages/disadvantages | Ad:To send & receive info in a timely manner.Fast & Easy to use. Dis: Confidentiality may be compromised, documents may get lost/misdirected
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| What is the proper protocol when using email? | -Ensure properly addressed -No lingo -Always a subject line. -Check for attachments. -Always proof read. -Answer promptly. -Be aware of security. -short&to the point. -Keep thread intact by using 'reply' button. -DO NOT open attachments if sender unknown
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| How can you ensure the appointment book remains confidential | -Keep out of reach & site of patients. -Lock it up when not in use/room. -Never leave open or unattended
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| Why might a sign or poster be a value in a medical office | -Allows patients to be prepared. -To advise patients of office hours,policies, may be in another language for ESL. Remember: Large enough writing, clear message, simple&attractive, be awar of humor, non-offensive
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| How would you deal with incoming calls in a professional manner | -Speak clearly -Polite -Patient -Listen to caller -Precise -Professional -Positive -Keep on track -Take notes
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| What information must appear on a written telephone message | -Date&Time of call -Name of caller & phone# -Name of recipient -Note if return call required or action -brief,concise message -name of person taking the message
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| What does it mean to "pre-edit" an appointment book | -To cross off times in the future when you know the physician will not be available. -Vacations,Seminars,Hospital rounds, Open/close time
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| What is 'wave-scheduling' | Scheduling several clients for the same block of time, typically an hour. First come first serve basis during that hour for clients booked at the same time
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| What is 'affinity-scheduling' | Scheduling similar appointments together. Ex. on a certain day every week prenatal exams are booked between 9-11. allergy shots after 4pm
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