1080 Final Facts Summer 11 FLAVIN
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| Getting authorization from the pt's ins company is called: | Preapproval OR Authorization
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| Language barriers, body language, written documentation, comprehension, and disabilities all impact: | Communication
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| The national organization for the medical assisting profession is: | AAMA
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| double booking | When 2 or more pt's are scheduled for the same day and time.
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| If a pt does ont call to reschedule an apt. it is considered a: | no show
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| Pt's with managed care plans are expected to _________ at the time of their OV. | pay a copayment
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| All entries documented in a pt's MR must indicate the: | documenter's initials and credentials
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| Time management in the medical office is vital to | Patient scheduling
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| established patient | Already been seen in the office.
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| cheif complaint | Main reason a pt is being seen.
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| Shaping an opinion based on preconceived beliefs is called: | stereotyping
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| MR are the property of the: | physician or facility
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| A progress note is: | Documentation by the MA and Dr. regarding the pt's VS, progress, and treatment.
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| The most important document used in the health care to defend against medical malpractice suits is the: | Medical Record (MR)
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| If a pt. has not been seen in 2 to 5 years by the Dr. they are classified as: | inactive
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| Legal way to make a corrections is: | draw a single line through the error, initial, date, and write the correct documentation.
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| 90 days | An applicant who fails the RMA exam is eligible to retake it _____ days after the initial attempt.
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| 1950's | Medical Assisting began in the early _______
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| ____ CEUs are required for a MA to become recertified. | 60
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| Purging is also known as: | The process of removing medical files from one location and storing them in another.
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| To maintain CMA status, MAs must complete recertification every ___ years. | 5
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| Evaluation | Means to check for understanding. Ex. Pt understanding of instructions or compliance.
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| CEU means: | Continuing education Units
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| Clerical duties would include: | Phones, greeting pt's, and collecting copays.
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| Clinical duties would include: | Taking a pt hx, VS, injections, and venipuncture.
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| When communicating with other facilities _____ is the MOST IMPORTANT FACTOR. | Confidentiality
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| MA programs are accredited by which of the following association(s)? | CAAHEP or ABHES
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| ADA | Americans with Disabilities Act
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| A closed ended question example would be: | Yes or No
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| Conference calling feature permits | Two or more parties in different locations to participate in one call.
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| The ADA is open: | 24 hours, 7 days a week, and 365 days a year.
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| ___________ was the first woman to practive medicine in the US with a degree. | Elizabeth Blackwell
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| A min. of ____ hours should be allotted before Rx refills are called into pharmacy. | 24
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| When using the SOAP format, information about the patient's chief complaint is charted under the: | subjective findings.
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| Upon entering the medical office, the first tasks the receptionists should perform is: | turning off the alarm system.
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| Medical records are the property of the: | physician or facility
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| Thumb drives are also known as: | flash drives
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| The ADA requires that all medical office facilities: | have accessible ramps and elevators
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| Medical assistants who are certified by both the AAMA and AMT can use which credential? | CMA and RMA
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| The medical files of patients who are scheduled for the next day should be pulled: | the night before
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| The waiting area in a medical office is also known as the ________ area | reception
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| Phone calls in the medical setting should be answered | between the second and third rings.
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| HIPAA compliance in the medical office setting refers to: | patient confidentiality laws
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| A resource used for locating alternate words with similar meanings is a: | thesaurus
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| The receptionist must maintain patient confidentiality by: | keeping patient signatures invisible to the next patients who sign in.
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| When closing the medical office, the last task the office staff should perform is: | locking the doors and activating the alarm system.
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| Questioning a patient to ensure comprehension of medical instructions is the communication technique known as: | feedback
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| A court-ordered withholding of wages from an employee's check is defined as | garnishment
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| Patients who fail to arrive for scheduled appointments should be called ________ after the patients' appointed time | 15 to 30 minutes
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| The process of prioritizing patients based on need is termed | triaging
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| The office address should be typewritten in the ________ of the envelope | upper-left corner
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| The ________ circles the patient's diagnoses on the encounter form | physician
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| Stereotyping is the process of: | shaping an opinion based on preconceived beliefs
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| The physician ______calls the insurance company to get an authorization number. | DOES NOT
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| encounter form, fee ticket, superbill | are the same~ They have the CPT, ICD, pt Demos and when to return.
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| Excitability | is not a desired characteristic of a front-desk receptionist.
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| Repeating the telephone number to the caller | is a good way to verify the correct info has been exchanged.
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| Patients can be released from medical care for nonpayment of their accounts by the Dr. _____ the patient. | sending a certified letter
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| The main reason a patient seeks medical care is defined as the: | chief complaint.
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| The style of type used in composing a written document is called the: | font
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| Which of the 99205 | is an example of a CPT code.
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| The greeting portion of any correspondence is called the: | salutation
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| Questioning a patient to ensure comprehension of medical instructions is the communication technique known as: | feedback
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| Mrs. Johnson phones the medical office and identifies herself as a patient. Her last appointment was over a year ago. Mrs. Johnson is a(n): | established patient
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| Flash drives usually connect to computers via a: | USB
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| An interoffice note is identified as a(n): | memo
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| All entries documented in a patient's medical record must indicate the: | documenter's initials and credentials.
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| The national organization for the medical assisting profession is: | AAMA
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| All healthcare facilities should maintain access to what reference materials when coding patients' diagnoses and procedures? | Current diagnostic and procedural coding books
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| It is illegal to contact a nonpaying patient: | at their place of employment.
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| Patient billing statements are generally mailed out: | monthly
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| Equipment that is designed to ensure proper body posture is termed: | ergonomics
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| A new patient calls to schedule an appointment. The medical assistant should ask the patient to bring: | Insurance cards, MR, and a list of all medications the patient is using (or the medications themselves).
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| The most important document used in health care to defend against medical malpractice suits is the: | medical record.
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| What type of information are patients hesitant to disclose? | Social security numbers
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| Medical records of patients who participate in medical research programs must be retained: | indefinitely
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| No-show appointments are: | patients who do not call to reschedule an appointment
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| The most important document utilized in the physician office is the: | patient registration form
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| Standard paper size is: | 8-1/2" x 11".
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| ________ patients should not be removed immediately from the reception area. | Wheelchair
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| USPS zip codes are a system of: | five-digit + 4 codes.
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| What are considered potentially life-threatening emergency phone calls? | Complaints of chest pain, heavy bleeding, shortness of breath, or poisoning
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| What telephone features are programmed to call patients with electronic appointment reminders? | Automated appointment reminders
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| PDR is a reference book for: | drugs
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| Inactive medical-record files are generally assigned to patients who have not been seen by the physician for a period of: | 2 to 5 years.
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| Pica, Arial, and Times New Roman are examples of types of: | fonts
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| Answering services | DO NOT record patient calls.
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| FDA stands for | Food and Drug Administration.
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| Patients receive appointment reminder calls ________ before their scheduled appointments. | the day before
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| Communication is impacted by: | language barriers, body language, written documentation, comprehension, and disabilities.
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| A patient who has been seen in the office within the past 3 years is defined as a(n): | established patient.
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| Which national resource organization has information on AIDS/HIV? | CDC
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| Patients with managed care plans are expected to ________ at the time of their office visits. | pay a copayment
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| Dear Mrs. Johnson: | is a example of a salutation
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| Before scheduling an appointment for a new patient, what information must the medical staff request that is vital to both patient and medical office payment? | Insurance information
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| The law that regulates how patient debts are collected is: | the Fair Debt Collection Act.
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| "RE" is used in the subject line to: | mean "regarding," indicate the subject matter, and describe the purpose of the letter.
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| Money a patient must pay for each physician office visit is termed a: | copayment
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| When patients are unable to pay their medical bills and physicians agree to treat them for a lesser charge or for no fee, this is termed: | hardship agreement.
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| To recertify as a CMA, the credentialed medical assistant must: | obtain 60 CEUs within a 5-year period or retake the certification exam
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| ___________ information is not included in a patient's medical record? | Patient fees
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| POMR stands for: | problem-oriented medical record.
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| Medical assistants who allow children to be unattended: | give unspoken consent and assume responsibility on behalf of the medical office.
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| Recording telephone calls without consent is: | illegal
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| When communicating by telephone, the most effective nonverbal form is: | tone of voice.
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| A patient's sexual lifestyle is part of a patient's ________ information. | social
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| Administrative medical assistants are NOT trained to perform ____________________. | taking patient vital signs, performing EKGs, and drawing blood.
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| Complaints of chest pain, heavy bleeding, shortness of breath, or poisoning are to be considered potentially _________threatening. | life-threatening
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| Which telephone feature automatically routes incoming calls to other telephone numbers? | Call forwarding
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