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Vocab chapter 20

Quiz yourself by thinking what should be in each of the black spaces below before clicking on it to display the answer.
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Question
Answer
Word created from the first letters of a series of words   ACRONYM  
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Nonverbal communication that indicates the listener has heard the messsage and concerns of the patient   ACTIVE LISTENING  
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Question that can be answered with one word   CLOSED QUESTION  
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Statement that guides the listener in discussing topics as directed.   DIRECTIVE STATEMENT  
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Nonmedical person   LAYPERSON  
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Terminology and abbreviations used in medicine that are not readily understood By laypersons   MEDICAL JARGON  
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Question that requires more than a one-word answers   OPEN-END QUESTION  
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System of documentation that includes the database,problem list, plan, and progress notes   PROBLEM-ORIENTATED MEDICAL RECORD  
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Empathetic relaton ship   RAPPORT  
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Guiding the patient back to relevant subject matter   REDIRECTING  
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Validating the pa;tient's feelings and concerns   REFLECTING  
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Rewording a statement to check for accuracy   RESTATING  
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Communication strategy that allows the patient time to process information and formulate a response   SILENCE  
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System of documentation that includes a note for each patient visit, arrange in reverse chronological order   SOURCE-ORIENTED MEDICAL RECORD  
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Clarifying the patient's key issues   SUMMARIZING  
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