test bank questions for chapter 4
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| In the perceptual process, ____ is the process of noticing or becoming aware of particular stimuli. | attention
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| What type of communication problem is it when managers react angrily and defensively when workers report problems? | Upward Communication
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| ____ are the rewards associated with performing a task or activity for its own sake. | Intrinsic rewards
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| _________ leadership is a leadership style in which the leader consults employees for their suggestions and input before making decisions. | Participative
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| According to ____, people will be motivated when they perceive they are being treated fairly. | equity theory
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| The ____ states that people will be motivated to the extent to which they believe that their efforts will lead to good performance, that good performance will be rewarded, and that they are offered attractive rewards. | expectancy theory
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| For the goal-setting theory to work, goals must ____. | do all of these
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| Which of the following statements about leaders and managers is true? | Organizations need both leaders and managers.
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| Process of influencing others to achieve group or organizational goals: | Leadership
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| In the path-goal theory of leadership, subordinate satisfaction and subordinate performance would be examples of ____. | outcomes
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| ____ refers to the behavioral tendencies and personal characteristics of leaders that create an exceptionally strong relationship between them and their followers. | Charismatic leadership
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| In nonverbal communication, the term ____ refers to movements of the body and face. | kinesics
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| In terms of simplicity and effectiveness, which of the following reinforcement schedules may be the best choice for managers? | continuous
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| What are four leadership styles? | participative, achievement-oriented, directive, supportive
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| Because of ____, people exposed to the same information will often disagree about what they saw or heard. | perceptual filters
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| In the perceptual process, ____ is the process of attaching meaning to new knowledge. | interpretation
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| According to the text, ____ is the set of forces that initiates, directs, and makes people persist in their efforts to accomplish a goal. | motivation
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| ____ is based on an exchange process, in which followers are rewarded for good performance and punished for poor performance. | Transactional leadership
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| Someone experiencing a(n) ____ would be likely to take any negative criticism of his or her department personally. | self-serving bias
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| ______ leadership is leadership that creates a positive image of the future that motivates organizational members and provides direction for future planning and goal setting. | Visionary
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| The ____ is the system of official channels that carry organizationally approved messages and information. | formal communication channel
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| A glass of water and shelter from a snowstorm would be examples of ____, and a gold necklace and tickets to see professional wrestling would not be. | low-order needs
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| ____ is a kind of one-on-one communication used by managers to improve an employee's on-the-job performance or behavior. | Coaching
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| Which of the following statements about listening is true? | All of these statements about listening are true.
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| A natural reward associated with performing a task or activity for its own sake. | intrinsic reward
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You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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