Exam Review Chap 9-11
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| The nornverbal form of communication would include: | Turning toward or away from the speaker , frowning, holding one's arms across one's chest (all of the above)
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| After a patient is placed on hold, it is proper to check back every | 30 seconds
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| Which of the following conditions explained over the telephone would NOT be considered an emergency? | chronic back pain
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| Always try to answer a ringing telephone by the: | second ring
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| Adopting the feelings of someone else is the defensive behavior of: | introjection
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| Records that are no longer needed, such as when a patient dies are: | closed
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| The contents of a standard medical record include | chief complaint,relevant past history,diagnosis
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| In a numeric filing system the number assigned generally has | 6 digits
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| Dr. Richard Gore is filed as: | Gore, Richard (Dr.)
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| A report containing information about the tissue removed during a surgical procedure is called: | pathology report
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| The newest transcription technology which allows the physician to speak into a microphone connected to a computer program that then translates the dictation is called | VRT
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| First Class letters must not exceed: | 11 ounces
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| When using a title in the inside address of a letter, which of the following would be correct: | Beth Williams, MD
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| Which of the following must be capitalized: | first letter in the closing of a letter,first letter of the first word of each item in a list or outline,expressions used in place of a sentence(all of the above)
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| The words you, us, and them are examples of what parts of speech: | pronoun
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| Which of the following is considered a proper closing? | Yours truly
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| Words that sound alike, but have different meanings and spellings, are: | homophones
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| When the subject of the sentence performs the action, it can be described as: | active voice
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| What type of mail is used to send valuables, such as currency and jewelry? | registered mail
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| A person’s cultural and religious belief has nothing to do with how they interpret information | False
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| A person who refuses to see the physician because they fear something is seriously wrong is experiencing repression. | False
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| “Please hold” would be considered a proper initial greeting when answering the phone. | False
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| If you were speaking to a patient on the phone and another line rings, the best way to handle it would be to have another medical assistant answer the other line. | False
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| The ability to imagine how another person is feeling is called sympathy | False
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| Placing your own feelings on another person is an example of projection | True
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Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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