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Chapter 1,3,12

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Answer
Information System   A set of people, procedures, and resources that collects, transforms, and disseminates information within an organization.  
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What is an information system?   Any organized combination of data resources, policies and procedures, communication networks, people, hardware and software  
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Roles of IS in business   Support of business processes and operations, support of business decision making, support ot strategies for competetive advantage.  
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Components of an IS   hardware, software, data, procedures, and people  
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Most important component of an IS   YOU  
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Second most important component of an IS   Data  
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e-commerce   buying, selling, marketing, and servicing of products, services, and information over a variety of computer networks.  
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types of information systems   manual, informational, formal  
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e-business   the use of internet technologies to work and empower business processes, e-commerce, and enterprise collaboration within a company and with its customers, suppliers, and other business stakeholders  
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Enterprise collaboration systems   involve the use of software tools to support communication, coordination, and collaboration among members of networked teams and workgroups  
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Operations support systems   produce a variety of information products for internal and external use; they do not emphasize the specific information products that can be best used by managers  
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Transaction processing systems   important examples of operation support systems that record and process the data resulting from business transactions  
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Batch processing   transactions data are accumulated over a period of time and processed periodically  
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Real-time (online processing)   data are processed immediately after a transaction occurs  
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What three major roles do information systems play in today’s business environment?   support of business operations, support of managerial decision making, support of strategic organizational advantage  
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System Boundary   defines the system and distinguishes it from anything else  
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System Variable   quantity or item controlled by the decision maker  
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System parameter   value or quantity that cannot be controlled (ex the cost of raw materials)  
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3 Basic functions of a system   input, processing, output  
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Processing data into information   data, computer, info, manager, decision  
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Processing activities to transform data into information typically includes   calculating, comparing, sorting, classifying, summarizing  
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What system classification do most business system fall under?   open and adaptive  
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TPS   Transaction processing system  
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PCS Process Control Systems   monitor and control physical processes  
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ECS Enterprise Collaboration Systems   enhance team and workgroup communications and productivity and include applications that are sometimes called office automation systems  
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MRS, IRS, MIS Management Information Systems   provide information in the form of reports and displays to managers and many business professionals  
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DSS Decision Support System   give direct computer support to managers during the decision making process, what-if type analysis  
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EIS Executive Information System   provide critical information from a wide variety of internal and external sources in easy to use displays to executives and managers  
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Management Support Systems   When information system applications focus on providing information and support for effective decision making by managers  
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Expert systems   provide expert advice for operational chores like equipment diagnostics or managerial decisions such as loan portfolio management  
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Knowledge Management Systems   knowledge based information systems that support the creation, organization, and dissemination of business knowledge to employees and managers throughout a company  
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Functional business systems   information systems that focus on operation and managerial applications in support of basic business functions such as accounting or marketing  
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Strategic information systems   apply information technology to a firm’s products, services or business processes to help it gain a strategic advantage over its competitors  
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Cross-functional information systems   business applications of information systems in the real world are typically integrated combinations of the several types of information systems  
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System   a set of interrelated components, with a clearly defined boundary, working together to achieve a common set of objectives by accepting inputs and producing outputs in an organized transformation process  
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Input   capturing and assembling elements that enter the system to be processed  
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Processing   involves transformation processes that convert input into output  
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Output   involved transferring elements that have been produced by a transformation process to their ultimate destination  
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Feedback   data about the performance of a system  
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Control   monitoring and evaluating feedback to determine whether a system is moving toward the achievement of its goal  
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Cybernetic system   a system with feedback and control functions  
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Open system   a system that interacts with other systems in its environment  
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Adaptive system   system that has an ability to change itself or its environment to survive  
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People Resources   includes end users and IS specialists and is the essential ingredient for the successful operation of all information systems  
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Hardware resources   all physical devices and materials used in information processing, not only machines, but also all data media  
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Software resources   all sets of information processing instructions  
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Programs   direct and control the computer hardware  
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Procedures   information processing instructions that people need  
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Data   raw facts or observations, typically about physical phenomena or business transactions  
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Information   data that have been converted into a meaningful and useful context for specific end users  
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Network resources   emphasizes that communications technologies and networks are fundamental resource components of all information systems, include communications media, and network infrastructure  
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Storage   the information system activity in which data are retained in an organized manner for later use  
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Control   feedback about its input, processing, output, and storage activities, should be monitored and evaluated to determine if the system is meeting established performance standards  
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CIO   Chief Information Officer (oversees all uses of IT, and aligns IT with strategic business goals)  
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CSO   Chief Security Officer (reports to CIO/CEO)  
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CKO   Chief Knowledge Officer (responsible for finding strategically important knowledge resources)  
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CLO   Chief Learning Officer  
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CTO   Chief Technology Officer (in charge of all IT planning/deployment, manages the IT platform, second in command)  
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CFO   Chief Financial Officer  
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Business/IT planning process   focuses on discovering innovative approaches to satisfying a company’s customer value and business value goal  
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DBA   Database Administrator  
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Strategy Development   developing business strategies that support a company’s business vision  
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Resource Management   Developing strategic plans for managing or outsourcing a company’s IT resources, including IS personnel, hardware, software, data, and network resources  
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Technology Architecture   Making strategic IT choices that reflect an information technology architecture designed to support a company’s business/IT initiatives  
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Outsourcing   the purchase of goods or services that were previously provided internally from third-party partners  
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Offshoring   a relocation of an organization’s business processes to a lower-cost location, usually overseas  
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Transnational strategy   where the company’s business depends heavily on its information systems and internet technologies to help it integrate its global business activities  
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Global business drivers   business requirements caused by the nature of the industry and its competitive or environmental forces  
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Transborder data flows   business data flow across international borders over the telecommunications networks of global information systems  
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Components of IT Management   Managing business and IT strategy, managing application development and technology, managing the IT organization and infrastructure  
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Components of IT Business/Planning   strategic development, resource management, technology architecture  
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Application development involves…   system maintenance, systems analysis and design, prototyping, applications programming, project management, quality assurance  
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IS Operations Management   concerned with the use of hardware, software, network, and personnel resources in data centers  
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Operational Activities that must be managed   computer system operations, network management, production control, production support  
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Chargeback Systems   Allocates costs to users based on the information service rendered  
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Process Control Capabilities   Systems that monitor and automatically control computer operations at large data centers  
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Globalization Phase 1   Countries were the primary entities globalizing (1492)  
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Globalization 2   Companies were the primary entities globalizing (1800)  
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Globalization 3   Individuals and small groups are the primary entities globalizing (2000)  
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“Flatteners”   key factors enabling globalization 3  
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Challenges of operating the digital world   governmental challenges, geoeconomical challenges, demographic challenges, cultural challenges  
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Microcomputers   a very small computer, ranging in size from a “computer on a chip” to handheld, laptop, and desktop units, and servers  
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Workstation Computers   microcomputers that support applications with heavy mathematical computing and graphics display demands, such as computer aided design  
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Network Servers   usually more powerful microcomputers that coordinate telecommunications and resource sharing in small local area networks and in Internet and intranet Web sites  
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Computer Terminals   any device that allows access to a computer, are undergoing a major conversion to networked computer devices  
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Network terminals   may be windows terminals that depend on network servers for Windows software, processing power, and storage, or Internet terminals, which depend on Internet or intranet Web site servers for their operating systems and application software  
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Network computers   microcomputer category designed primarily for use with the internet and corporate intranets by clerical workers, operational employees, and knowledge workers with specialized or limited computing applications  
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Information appliance   small Web-enabled microcomputer devices with specialized functions, such as handheld PDAs, TV set-top boxes, game consoles, cellular and PCS phones, wired telephone appliances, and other Web-enabled home appliances  
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Midrange Systems   primarily high-end network servers and other types of servers that can handle the large scale processing of many business applications, less costly to buy, operate, and maintain  
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Minicomputers   a type of midrange computer that became popular for scientific research, instrumentation systems, engineering analyses, and industrial process monitoring and control  
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Mainframe Systems   large, fast, and powerful computer systems  
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Supercomputer   describes a category of extremely powerful computer systems specifically designed for scientific, engineering, and business applications requiring extremely high speeds for massive numeric computations  
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Parallel processing   execute many instructions at the same time in parallel  
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Computer system   an interrelated combination of components that performs the basic system functions of input, processing, output, storage, and control, thus providing end users with a powerful information processing tool  
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Control Unit   fetch program instructions, decode instructions, retrieve data, store results  
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Central Processing Unit (CPU)   the main processing component of a computer system  
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Arithmetic Logic Unit   performs arithmetic and logic functions required to execute software instructions  
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Primary Storage Unit   memory Secondary Storage  
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Cache memory   high speed, temporary storage of instructions and data elements  
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Bit   short for binary digit, smallest element of data, either zero or one  
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Byte   Group of eight bits which operate as a single unit, represents one character or number  
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Milliseconds   10-3  
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Microseconds   10-6  
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Nanosecond   10-9  
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Picosecond   10-12  
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Processing speed   how fast a computer system is  
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Million instructions per second ( MIPS)   what most computers can now process program instructions at  
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Megaherts (MHz)   millionths of cycles per second  
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Gigahertz (GHz)   billionths of cycles per second  
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Clock speed   used to rate microprocessors by the speed of their timing circuits or internal clock rather than by the number of specific instructions they can process in one second  
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Moore’s law   observed exponential growth in integrated circuits  
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Peripherals   the generic name given to all input, output, and secondary storage devices that are part of a computer system but are not part of the CPU  
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Natural user interface   used to enter commands directly and easily into a computer system through pointing devices like electronic mice, and touch pads  
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Graphical User Interface   presents you with icons, menus, windows, buttons, and bars for your selection  
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Optical Scanning   read text or graphics and convert them into digital input for your computer  
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Magnetic Stripe   familiar form of data entry that helps computers read credit cards  
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Kilobyte   2-10  
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Random Access Memory   RAM, volatile memory, can be both read and written, so it is also read/write memory, most widely used  
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Read Only Memory   ROM, nonvolatile random-access memory chips are used for permanent storage, can be read but not erased or overwritten  
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Sequential Access Devices   magnetic tape cartridges  
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Semiconductor Memory chips   primary storage of you computer consists of this  
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Volatility   uninterrupted electric power must be supplied, or the contents of memory will be lost  
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Magnetic Disks   most common form of secondary storage for your computer system  
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Hard disk drives   combine magnetic disks, access arms, and read/write heads into a sealed module, allows higher speeds, greater data recording densities, and closer tolerances within a sealed, more stable environment  
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Redundant arrays of independent disks   RAID, disk arrays of interconnected microcomputer hard disk drives, they combine from 6 to more than 100 small hard disk drives and their control microprocessors into a single unit  
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Optical Disks   fast-growing type of storage media, use several major alternative technologies (CD-ROM)  
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Radio Frequency Identification (RFID)   a system for tagging and identifying mobile objects such as store merchandise, postal packages, and sometimes even living organisms  
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TRADIC   first fully transistsorized computer (generates no heat)  
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ENIAC   first electronic computer  
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PCs seven major components   motherboard, CPU, RAM, video card, power supply, hard disk, optical drive  
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