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chapteer 15

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Question
Answer
What is unit price?   a price per unit of measure.  
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What is brand?   is a name given to a product or service to distinguish it from other similar and competitive items  
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What is impulse buying?   the opposite of spending time and effort is buying too quickly.  
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What is consumer movement?   to fight against unfair business practices, consumers united to demand fair treatment from business, giving rise to what is known.  
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What is Fraud?   occures when consumers are given false information in an effect to make sale.  
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What is guarantee?   is a promise by the manufacturer or dealer, usually writing, that a product is of a certain quilty.  
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What is express warranty?   is made orally or in writing and promises a specific quality of performance.  
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What is implied warranty?   is impossed by law and is understood to apply even though it has been stated.  
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What is Mediation?   involves the use of a third party who tries to resolve the complaint between the consummer and the business.  
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What is Arbitration?   results in a decision that is legally binding.  
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What is class action suit?   legal action by one party on behalf of a group of people who all have the same grievance.  
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What is small claims court?   In every state, a court system exists to resolve cases involving small amounts.  
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