Notes Review
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| Community, or retail, pharmacy practice is what? | The practice of providing prescription services to the public.
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| Almost two-thirds of all prescription drugs in the US are dispensed by what kind of pharmacies? | Community pharmacies.
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| What's one of the key characteristics of community pharmacies? | The close interaction with patients.
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| Customer service is a major area of importance in the community pharmacy and technicians employed there must have strong what? | Interpersonal skills.
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| What are the four types of community pharmacies? | Independent, Chain, Mass merchandiser, and Food store.
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| What are two rapidly growing aspects of community pharmacies? | Disease state management (DSM) programs and Medication Therapy Management (MTM) services.
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| DSM programs provide what? | One-on-one pharmacist-patient consultation.
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| MTM includes what five core elements? | Medication therapy review (MTR), personal medication record (PMR), medication-related action plan (MAP), intervention and/or referral, and documentation and follow-up.
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| Good customer service requires what? | Presenting yourself to customers in a calm, courteous, and professional manner.
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| What are two practical ways of protecting patient's privacy? | Never discussing patients outside of the pharmacy setting, and shredding documents with patient information.
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| What are two more ways of protecting their privacy? | Speaking to patients, or about patients to other authorized professionals in private, and never discussing patients to anyone unless the patient provided written authorization to do so.
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| What's a major responsibility of a PT? | Processing new and filling prescriptions.
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| What are some product stock duties of a PT? | Reordering stock as needed, receiving stock, keeping the pharmacy stock organized and up to date, and knowing whom to go to to resolve stock problems.
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| The PT is also responsible for what? | Keeping the pharmacy clean, neat, and in proper working order.
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