Personal Qualities of Healthcare Workers
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| Identifying with another person's feelings is? | Empathy
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| Having integrity and being truthful (admitting mistakes so they can be corrected) is? | Honesty
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| Being reliable in work performance (perform assigned tasks on time and accurately is? | Dependability
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| Being prepared for lifelong learning to maintain competence is? | Willingness to learn
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| Being qualified and capable to perform a task is? | Competence
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| Using comments of others, constructive or negative to improve performance is? | Acceptance of criticism
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| Enjoying your work and having a positive attitude is? | Enthusiasm
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| being able to determine things that must be done and doing them without constant direction (ability to begin and follow through with a task) is? | Self-motivation
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| Saying or doing the right thing in a situation is? | Tact
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| Being tolerant and understanding (learning to deal with frustration and overcoming obstacles) is? | Patience
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| Being accountable for actions and behavior is? | Responsibility
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| Using good judgment in actions and words (observing the patient's right to confidential care and watching what you say and do) is? | Discretion
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| Working well with others is? | Team player
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| Person sending the message is? | Sender
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| Information to be conveyed is? | Message
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| Person the information is intended for is? | Receiver
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| The exchange of information, thoughts, ideas and feelings is? | Communication
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| Determining if communication was successful is? | Feedback
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| Facial expressions, eye contact, body language, tone, gestures and touch is? | Non-verbal feedback
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| Spoken and written words are? | Verbal communcation
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| A potential barrier to effective communication when a hearing or speaking impairment is involved is? | Physical disability
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| A potential barrier to effective communication when there are negative attitude towards people will cause them to not want to communicate with you is? | Psychological attributes and prejudice
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| A potential barrier to effective communication which involves cultural and language differences is? | Cultural diversity
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| What the patient feels (pain, nausea, dizziness, hunger, itching) is considered? | Subjective information
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| What can be seen or measured (heart rate, blood pressure, temperature, respiratory rate, weight, height, redness, swelling) is considered? | Objective information
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| A person's measured weight is an example of? | Objective information
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| A person's self-reported pain level is an example of? | Subjective information
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| HIPAA stands for? | Health Insurance Portability & Accountability Act
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| HIPAA is regulates what? | Confidential information should not be disclosed (given) to anyone without paper authorization or permission.
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| Teamwork in healthcare is defined as? | many professionals, with different levels of education, ideas, backgrounds and interests working together for the benefit of the patient.
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| The 1 rule in team work is? | Treat others as you would want to be treated.
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| Leadership is defined as? | The skill or ability to encourage people to work together and do their best to achieve common goals.
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| Democratic leadership is? | Encourages the participation of all individuals in decisions.
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| Laissez-Faire leadership is? | Hands-off leader, will have minimal rules, group functions with little or no direction.
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| Autocratic leadership is? | maintains total rule, makes all decisions (dictator).
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| Parliamentary procedures arose out of? | Early days of English Parliamentary Law
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| Parliamentary procedures were formalized by? | General Henry M. Roberts
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| Three basic principles of parliamentary procedures? | 1) Majority rule, 2) minority heard, & 3) Equal rights of all
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| Agenda | Organizes order of business for a meeting
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| President | Runs the meeting
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| Vice President | Assists the president and fills in if president is absent
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| secretary | helps make the agenda, takes roll at the meeting and records the minutes
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| historian | keeps and maintains history of the committee/club
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| treasurer | manages the budget
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| Reporter | manages public affairs
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| Parliamentarian | ensures parliamentary procedures are followed
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| Sergeant of Arms | ensures discussion and debate is without inappropriate levels of conflict
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