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Pruitt Chapters 1

Quiz yourself by thinking what should be in each of the black spaces below before clicking on it to display the answer.
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Term
Definition
Management   the process of working with people and resources to accomplish organizational goals effectively and efficiently.  
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globalization   expanding to new territories  
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role of technological change   not using tech the way we should (using phones to text and play games)  
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Importance of knowledge   saving money on fuel for planes using auto pilot (save 10,000 gallons @ 4 per g)  
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Collaboration   Ask customers what the problems are in the company  
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Innovation   The introduction of new goods and services  
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Quality improvement   The excellence of your product  
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Service   Giving customers what they want or need, the way they want it  
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Speed   Fast and timely execution, response, B delivery of results  
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Cost-Competitiveness   Keeping costs low to achieve profits and offer prices attractive to customers  
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Planning   Thinking ahead, creating a map  
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Leading   Getting people to work  
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Organizing   Getting them to act usefully in an intelligent way  
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Controlling   Learning and changing  
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The 4 Major Competitive Challenges (list)   1.Globalization 2.Role of Technological change 3.Importance of knowledge 4.Collaboration  
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Things to compete in a business (list)   1.Innovation 2.Quality improvement 3.Servive 4.Speed 5.Cost-competitiveness  
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Management = basic functions (list)   1.Planning 2.Leading 3.Organizing 4.Controlling  
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Levels of Management (list)   a. top/senior b.middle c.frontline/lower  
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top/senior   strategize, plan, lead -responsible for the whole organization  
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middle   turn goals/plans into specifics -report to the top/middle of hierarchy  
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Front line/lower   implement/carry out plans -operational managers, supervisors, line managers  
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Basic Managerial Skills (list)   1.Technical 2.Conceptual/decision 3.Interpersonal/communication  
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Technical   supplying, obtaining, sharing  
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Conceptual/decision   Making decisions or managing the decision-making process  
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Interpersonal/Communication   Dealing with people/relationships  
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Principles that will help you with your career? (list)   1.Emotional intelligence 2.Social capital 3.Building your own career/strengths/skills/experiences  
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Emotional intelligence   Understanding yourself, managing yourself, dealing effectively with others  
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Social capital   Being committed to others  
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Created by: starnema
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