Medical Office Procedures
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
|
|
||||
|---|---|---|---|---|---|
| What are the rules for proper protocol | -ensure proper email address
-use subject line
-keep message short/to the point
-do not use email "lingo"
-answer promptly
-keep message thread intact
-proof read your email
-be aware of secureity
🗑
|
||||
| How can a MOA deal worth an angry client | -genuine warmth
-respect
-empathy
🗑
|
||||
| How can a MOA effectively deal with incoming calls (six P's) | -patient -polite -positive -precise -professional -prompt
🗑
|
||||
| How can MOA effectively deal with outgoing calls | -be prepared -keep needed numbers handy -know how to leave a proper message -make reminder calls, if necessary -plan timing -stay on track
🗑
|
||||
| How can mail be delivered to the health office | -courier
-special delivery
-regular post (priority post, registered mail)
🗑
|
||||
| How can you keep appointment books confidential | -keep out of view of clients
-put in secure place at end of day
🗑
|
||||
| How can you keep computerized schedules confidential | -place monitor on an angle
-turn monitor off when not using
-keep all passwords confidential
🗑
|
||||
| How can you effectively communicate your message when making a sign for the office | -make sign large enough -large lettering -simple but attractive -brief and to the point -clear -friendly tone -use humour
🗑
|
||||
| Name the most common types of communication tools used in a health office | -email
-fax
-cell phones
-pager's
-BlackBerry's
-answering devices
-computers
🗑
|
||||
| What does pre-editing mean | filing in the times you know the provider is unavailable
🗑
|
||||
| What information is necessary when booking a referral appointment | -demographics -relevant history -relevant test results -tests pamily doctor has prdered -consultation request -diagnosis
🗑
|
||||
| What is a day sheet and what is it used for | a computerized list of the provider's appointments for a day -referral purposes -keeping notes -helps doctor keep to schedule -gives idea of how many more clients need ot be seen
🗑
|
||||
| What information is necessary when booking surgery | -demographics -health card number -private insurance coverage (if any) -type of accommodation (if overnight stay in hospital) -referring physicians name/number -surgeon's name -name of procedure -provisional diagnosis
🗑
|
||||
| What is an answering service | -employs operators who answer calls for a broad range of clientele -operator at a central location answers the call and gives client direction
🗑
|
||||
| What is an answering machine | -some only give message to caller -others allow caller to leave message -call answer, client's needing emergency/urgent care are directed to the nearest ER
🗑
|
||||
| What information is necessary when taking a message | -name of caller -name of pt., if different than caller -telephone number -call management -message -signature of message taker
🗑
|
||||
| What is plain language | -speaking or writing so your client understands you
-organizing and presenting information that focuses on clients needs
-keeping them in mind when you write letters, memos, phone messages, or instructions
🗑
|
||||
| Describe fixed office hours/open scheduling | office opens at certain hours, and clients may come whenever they like
🗑
|
||||
| Describe wave scheduling | scheduling several clients for the same block of time
🗑
|
||||
| Describe modified wave scheduling | same as wave scheduling but with a narrower time slot
🗑
|
||||
| Describe affinity scheduling | scheduling similar appointments together
🗑
|
||||
| Describe combination/blended scheduling | combination of affinity and random
🗑
|
||||
| Describe double/double-column booking scheduling | schedule two client appointments at the same time
🗑
|
||||
| Describe stream scheduling | allotting a specific, unique time slot for each client appointment
🗑
|
||||
| AB | Alberta
🗑
|
||||
| BC | British Columbia
🗑
|
||||
| MB | Manitoba
🗑
|
||||
| NB | New Brunswick
🗑
|
||||
| NL | Newfoundland and Labrador
🗑
|
||||
| NT | Northwest Territories
🗑
|
||||
| NS | Nova Scotia
🗑
|
||||
| NU | Nunavut
🗑
|
||||
| ON | Ontario
🗑
|
||||
| PE | Prince Edward Island
🗑
|
||||
| QC | Quebec
🗑
|
||||
| SK | Saskatchewan
🗑
|
||||
| YT | Yukon Territory
🗑
|
||||
| A/S | allergy shot
🗑
|
||||
| AHE | annual health examination
🗑
|
||||
| BP | blood pressure
🗑
|
||||
| Can | cancellation
🗑
|
||||
| Con | consult
🗑
|
||||
| CPx | complete physical examination
🗑
|
||||
| F/S | flu shot
🗑
|
||||
| FU | follow up
🗑
|
||||
| Inj | injection
🗑
|
||||
| NS | no show
🗑
|
||||
| Pap | pap smear
🗑
|
||||
| PN | prenatal
🗑
|
||||
| PP | postpartum check
🗑
|
||||
| Ref | referral
🗑
|
||||
| V/S | vital signs check
🗑
|
||||
| WB | well baby
🗑
|
Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
Created by:
DawnLangridge
Popular Medical sets