Standards & Safety in Health Care
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| How can you keep infants safe during an office visit? | -Keep eyes on baby when weighing
-Never leave infant unattended
-Remind caregivers to keep eye on babies at all times
-Keep dangerous objects out of babies reach
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| How can you keep young children safe during an office visit? | -Watch for climbing hazards
-Keep cupboards locked
-Never allow them to be on an examination table unsupervised
-Keep dangerous objects out of reach
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| What are some risk factors that may effect the elderly? | Visual and hearing impairments
Mobility impairments
Altered cognition
Fatigue
Over confidence
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| How can you meet the environmental needs of your clients in a health office setting? | Lighting
Noise levels
Clean and dry floors
Clean spills immediately
Clean scattered books/magazines
Avoid loose scatter rugs
Do not rearrange furniture too often
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| What are clients entitled to when it comes to quality assurance? | Prompt treatment
Prompt reports
Accurate prescriptions
Reasonable wait times
Direction regarding emergencies
Proper follow up
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| What is an incident report? | Formal documentation of any lapse in acceptable procedure, protocol or policy that results in undesirable effects
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| What should the incident report include? | Summary of events
Detailed account of events
Date and time
Who was present/involved
Who was notified and when
Any untoward consequences
Any action taken
An evaluation
Prevention recommendations
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| What are some frequently reviewed problems in a hospital? | Clients who were readmitted within a certain number of days after discharge.
Deaths in hospitals.
Unscheduled return to surgery.
Hospital infections.
Falls, medication errors, and other irregularities.
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| What are some trouble spots in a health office? | Prescription errors
Mislabeled specimens
Multiple needle sticks by staff
Frequent long waits
Errors in letters, reports, charting
Not answering phone/ returning calls in reasonable amt of time
Inadequate delay of follow-up on abnormal test results
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| What are the principles a quality assurance review should follow? | Delegate a committee./Work as a team
Keep it positive.
Actively involve all staff.
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| What department is responsible for quality assurance in a hospital/health care facility? | Risk Management/Quality Assurance
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| Whose responsibility is quality assurance | Employers & employees
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| What is quality assurance as it relates to healthcare? | A systemic assessment to ensure that services are of the highest possible quality using existing resources Includes establishing, promoting and maintaining a safe occupational environment
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| What should clients expect when it comes to quality assurance? | Excellence in TOAD:
Treatment
Ongoing care
Assessment
Diagnosis
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| Describe Worker's Compensation? | A form of social insurance
Employers pay premiums, benefits are paid to injured workers,
Employees relinquish the right to sue
Consults and educates employers/employees, Monitors compliance with OHS regulations,
Dr's offices do not have to register
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| what is OHS | Occupational Health and Safety
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| What is CCOHS | Canadian Centre of Occupational Health and Safety
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