Therapeutic Communication
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| Developing communication skills requires | both an understanding of the communication process and of one’s own communication experience.
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| Intrapersonal | Occurs within an individual
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| Interpersonal | One-to-one interaction between two people
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| Transpersonal | Interaction within a person’s spiritual domain
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| Small Group | Interactions with a small number of people
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| Public | Interaction with an audience
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| Referent | motivates one person to communicate with another - sights, sounds, odors, time schedules, messages, objects, emotions, sensations, perceptions, ideas, and other cues initiate communication.
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| Sender and Receiver | One who encodes and one who decodes the message
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| Message | Content of the message - contains verbal, nonverbal, and symbolic language
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| Channels | Means of conveying and receiving messages – written, telephone, email - facial expressions send visual messages, spoken words travel through auditory channels, and touch uses tactile channels.
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| Individuals usually understand a message more clearly when the sender uses | more channels to convey the message.
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| Interpersonal variable | Factors that influence communication - within both the sender and receiver that influence communication. Perception - educational and developmental levels, sociocultural backgrounds, values and beliefs, emotions, gender, physical health status, and roles
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| Connotative meaning | the shade or interpretation of a word's meaning influenced by the thoughts, feelings, or ideas people have about the word.
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| Symbolic communication | art and music
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| Metacommunication | broad term that refers to all factors that influence communication
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| Name some effective communication techniques | Restating or paraphrasing, Clarifying, Focusing, Acknowledging, Reflecting, Giving information, Summarizing
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| Context refers to | all the parts of something that help determine its meaning
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| Sociocultural factors | Culture influences thinking, feeling, behaving, and communicating
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| Preorientation Phase/Preinteraction Phase | Before meeting the client - review available data and Anticipate health concerns/issues
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| Orientation Phase | Begins when you first meet the patient - Assess the client's health status, prioritize the client's problems, and identify the client's goals
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| Working Phase | When the nurse/client work together - problem solving/meeting patient goals takes place - helps client express feelings about health
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| Termination Phase | During the ending of the relationship - Separate from the client by relinquishing responsibility for his or her care.
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To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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Created by:
Ladystorm