ch 24 26 27 28
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| Facilities management is ? | The concept of making the atmosphere and physical environment of an office
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| Magazines in waiting area should be ? | Current
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| Minor routine office maintenance is usually done by ? | By the staff
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| Patient bathrooms in medical office should be? | Handicap accessible
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| Keeping a supply inventory means that the medical assistance should? | Keeps a list of all supplies on hand check the expiration date on all supplies before using them Make sure all labels on items are secure
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| Important information about the equipment purchased for the medical office includes? | Serial number date of purchase type and length of warranty suggested service schedule
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| To inventory supplies properly it is necessary to | Be aware of the reorder point
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| When newly ordered supplies arrive in the office they should be? | Checked against the packing slip to make sure everything that was ordered has arrived
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| Written step by step instructions that include all procedures taken place in the medical office are found in the what ? | Procedure manual
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| Which item would not be included in the minutes for a meeting | The lunch menu
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| When designing a reception area in medical office all these items should be considered except? the colors of wall, arrangement of reception area, or availability of local transportation? | Availability of local transportation
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| Postage meters are beneficial in the office because ? | Save time , save money
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| The medical assistant should be aware of community resources because ? | The referral to these agencies would enhance patient care
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| American with disabilities act effects what? | Affects the physical structure of the medical office
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| Preventive maintenance is ? | The action taken by the office to identify potential failures and breakdown of medical equipment
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| Money that is owed to a medical facility is called? | Accounts receivable
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| Bill that a medical office has rent, salary, equipment rental is known as? | payable
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| Items of value in medical office? | assets
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| Money owed to creditors is known as? | Liability
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| For each patient the charges and payments should be recorded on individualized? | Ledger cards
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| Charges of services and payments are kept tract on the? | Charge slip
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| What type of manual accounting system that is used in an office as a pegboard system also known as? | Write it one
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| A type of charge slip that uses diagnostic and procedure codes is called a? | Super bill
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| All procedures that are covered by insurance are reimbursed at the same level of payment TRUE OR FALSE | FALSE
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| Checks that are received by the medical facility are endorsed with a? | Restrictive endorsement
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| To successfully reconcile a bank statement means? | Bank Records and medical records are in agreement
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| Tool used to analyze the effect of transaction on an account? | T-account
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| Financial activity of a business? | Transaction
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| Amount of money not able to collect ? | Write off
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| Writing a check for a future date? | Postdated
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| Record of patient's transactions showing amount due is? | Accounts receivable
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| Total amount of money earned in one paycheck? | Gross wages
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| Minimum wages are regulated by the federal government under the? | Fair labor statement act
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| Once an agreement has been made with patient to make monthly installments the regulations that apply to a written contract are known as? | Truth and lending statements
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| Collection letters work best when? | Firm but positive
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| When a collection agency is used to collect outstanding balances the collections takes what percentage? | 50%
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| The process of determining how long specific accounts and balances have been outstanding is what? | Ageing report
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| A patients who's account has been sent to collections comes into pay on account the medical assistant must? | Refer patient to collection agency
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| An account is considered overdue after how many days? | Account over 30 days
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| Insurance for workers injured on job? | Workers comp
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| Person receiving payment? | Payee
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| The petty cash account should? | Be for purchase of small items, be for dispensing small amount money, have a journal to which expenditures are made.
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| If employee is paid on hourly basis pay for overtime work it is calculated at? | one and half times the employee's hourly wage for time worked over 40 hours in one work week.
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| Blank endorsement means that. | The payee signs only his or her name on back of check
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| When depositing currency how should cash be prepared? | All bills should be in same order, face up, and same direction
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| A patient may request that he can make two or three monthly payments to settle his account what would have to be done? | Draw up an agreement
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| Person paying debt? | Payer
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| Amount of paycheck after deductions? | Net wages
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| Washington | WA
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| Montana | MT
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| Maine | ME
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| Maryland | MD
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| Massachusetts | MA
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| Michigan | MI
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| Minnesota | MN
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| Mississippi | MS
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| Missouri | MO
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| Maryland | MD
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| Nebraska | NE
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| Wisconsin | WI
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| Alaska | AK
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| Tennessee | TN
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| Iowa | IA
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| Illinois | IL
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| Arkansas | AR
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| Kentucky | KY
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| Hawaii | HI
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| Utah | UT
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| Wyoming | WY
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| Patient assessment Intervention communication | The purpose of the medical record is to provide evidence of
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| Problem orientated medical records | POMR
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| Subjective Objective Assessment Plan | SOAP
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| Saint | If there is the abbreviation St. in front of a name how would it look for alphabetizing purpose?
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| Alphabetic | The most common method of filing is
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| NO | Are Patient Financial records part of their Medical record?
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| Draw a line through it put new information above the old , date and sign | Corrections in the medical record are made by
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| P plan -the plan of treatment | Diagnostic tests, medication and treatment to be started are documented under what letter of SOAP
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| Chronological order most recent first | Documents for the medical record are stored in
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| Each office visit is noted in record each no show is recorded MA s and MOAs can document in medical record | What can be documented in a medical record
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| Delamare would be one word one last name no spaces | How would you use the name de la mare in alphabetic order
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| used in research studies and filed by subject matter | Subject method of filing
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| Units - last name first name | In the alphabetic system each name is broken down into
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| Medical Record | What serves as a legal record document and states the the planning and and care that a patient received
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| Source - the lab the xray the hospital | Documents in a source oriented medical records are grouped according to
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| Problem | The documents in a problem orientated medical records are grouped according to
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| S subjective we can not see observe symptoms | When the patient makes a statement as to how he feels (feel like nails pounding head) these a re filed under what letter in the SOAP
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| H | Harris Office Supply would be filed under what Letter
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| A assessment - preliminary diagnosis | In the SOAP what does the word A stand for ?
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| Until the patient reaches the age of majority plus the number of years for the statue of limitations for that state | The records of patients who are minors are saved for how long?
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| Out file | Used to indicate that the file has been moved
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| Release form | In order for the medical office to submit forms for the patient to the insurance company a patient usually needs to sign a ?
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| Cross reference |
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| Lee Wong - Wong Lee | When there is confusion about a patients name (Lee Wong) the procedure is to use?
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| Reduce risk of miss filing | One of the advantages of color coding is to ?
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| No, doctor owns the record patient owns information that's in it | Does the doctor own the medical record and all its contents?
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| Medical offices and hospitals | Source oriented medical records are used primarily by
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| Problem orientated medical record | POMR
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| Data base- problem list - treatment plan-progress notes | Four major parts of the problem orientated medical record POMR
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| Objective - information that can be observed or seen -rash cut blister | In the term SOAP the O stands for
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| Yes - its important that every one knows the color code system | Should everyone in office know the office color code system
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| First name | Second unit in alphabetical filing
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| Vandam make it one word prefix is part of last name | How would you use the last name van dam in alphabetic filing van is the prefix
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| Assessment - impressions that doctor has about cause of patients symptoms | The letter A in SOAP stands for?
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| Plan - plan for patients treatment | P in the word SOAP stands for
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| Tickler file -tickles the memory about upcoming events-reminder | Files that should be organized and checked frequently
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| Information provided by patient -how they feel | Using the letter in S in SOAP pertains to
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| the telephone is one of the most important means of the medical office, when answering medical assistant should be | be courteous and display a positive attitude
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| the patient who has to wait more then 15 to 20 minutes after his appointment all following except | b. competent and caring
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| Initial information is entered into a spiral bound appointment book should be | written in pencil
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| the most important piece of information a medical assistant needs when a patient calls to schedule an appointment for follow up | how much time is needed for visit
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| when answer call the first thing you should do | find out who the caller is
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| there are certain calls a medical assistant can handle the determination of which call will go to physician | screening
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| purpose of screening calls is | find out how urgent call is
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| the most important piece of information needed to schedule an out patient test | insurance information
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| if an unscheduled patient should show up at office with an emergencypatient is what | seen by physician immediately ahead of other patients waiting
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| when a patient cancels an appointment or does not show up the next course ofaction would be | call patient to reschedule document missed appointment in patient records
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| manual scheduling of appointments uses a what | spiral bound appointment book
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| Telephone courtesy includes all of the following except | put caller on hold automatically
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| stream scheduling | allot specific time to patients
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| open office hours | A. more flexibility C. lengthy waits
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| the system that schedules 3 0r 4 patients every hour then seen in order the arrive at office | wave
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| methodology of scheduling patients with the same kind of problems or conditions on certain days | cluster
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| setting up matrix in scheduling book means what | blocks out time physician is not in the office and does not take patients
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| established patients include | those who are currently under treatment
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| person seen within the last three years | established patient
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| matrix | should be written in red ink
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| mailing method to prove an item was mailed and received | certified mail
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| situation were a delay in treatment could be life threatening | emergency
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| mailing method used when contents have a monetary value | Registered mail
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| scheduling more then one patient for the same time slot | double booking
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| written impressions of patients condition | progress notes
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| lengthy document used for publication | manuscript
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| medical report written by specialist after seeing a patient | consultation report
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| written form of communication | memo
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