OBC 1
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| How can a manager build employee trust? | Provide specific job loss and change information
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| A change vision must be developed and clearly conveyed to all members of the firm. What aspect of the change vision should management communicate to employees? | How the employees will be affected by the change
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| What are the four types of strategic change? | Structural, cost cutting, process, cultural
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| What level of political action has broad long-term strategic impact? | Network
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| Surprise and fear of the unknown are reasons people resist change. How might this reaction manifest itself through employee behavior? | They create rumors to fill the void created by lack of official announcements.
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| What two recommendations should a manager consider in implementing an organizational change? | Ensure the organization is ready and involve mid-level managers.
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| Which of the following is a key factor in communicating change vision to employees? | Provide employees the opportunity to discuss proposed changes
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| What skills does a manager need to successfully implement change? | Communicates clearly, motivates through participation, and delegates key duties
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| Which phase of change is characterized by reorientation towards a new situation? | Refreezing
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| A company is in the unfreezing phase of change. What should communication from manager to employee focus on? | Helping the employee become dissatisfied with the status quo
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| A manager develops a strategy for empowering others to remove barriers and encouraging risk-taking and creative problem solving. Which phase of change is the manager trying to support? | Reengineering
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| What factor results in greater resistance to change in some cultures than in others? | Ethnocentrism
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| How does innovation benefit an organization? | Enhances the firm's ability to remain competitive
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| How does the use of a flat structure encourage innovation? | Collaboration and creativity promote innovation.
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| Why would a celebrating failure strategy be appropriate for encouraging innovation when a previous innovation failed? | Employees and management learn from failures.
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| What is an important characteristic of effective strategic objectives? | Are measurable
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| Which of the following strategic objectives demonstrates cross-cultural awareness? | Increase sales by satisfying the needs of diverse customers.
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| What is the difference between core competencies and distinctive competencies? | Core competencies are measured relative to internal activities, while distinctive competencies are measured relative to competitors.
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| Which statement about the strategic planning sequence is correct? | The results for a short-term objective can be identical to the results for the related long-term objective.
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| What is a component of an action plan? | Explaining the course of action in detail
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| A manager established short- and long-term targets for the organization. Which step in the development and implementation of the action plan did the manager complete? | Setting objectives
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| Which set of public information sources would a manager use to establish and maintain a competitive advantage? | Company history and financial reports required by the Securities and Exchange Commission, company Web site, product information, and market trends
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| Which counter-intelligence technique is ethically acceptable? | Reviewing competitors' court records
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| Firms gather competitive intelligence (CI) in order to better understand and anticipate their competitors' future plans. What type of information that can be used by competitors can be protected? | Current operations for the organization
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| What does a business-level strategy describe? | How to compete in individual product markets
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| What type of organizational culture strategy would assume significant debt to accomplish its goals? | Risk-taking
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| What influence does organizational structure have on strategy implementation? | Provides flexibility to reallocate resources
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| What does a properly designed organizational control system do? | Provides insights regarding behaviors that enhance the firm's performance
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| For what purpose can interdependent business managers within a firm’s portfolio use strategic control? | To share tangible and intangible resources
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| What is an appropriate use for output controls? | Controlling activity in the warehouse
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| What trait has recent research strongly linked to greater work motivation? | Internal locus of control
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| Which of the following has recent research indicated as having a strong negative correlation with job satisfaction? | Perceived stress
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| Which of the following could have a strong negative impact on clear communication? | Social perception
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| A large business in an industry known for unethical practices is considering whether to start an ethics training program. Which executive's statement would improve the probability of ethical business behavior? | "We should start the training because my beliefs about corporate culture are different than others in our industry."
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| Which of the following would tend to promote tolerance for diversity at a company? | Offer diversity training to current employees and mentoring programs to new employees.
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| What has recent research indicated characterizes an entrepreneurial (constructive) organizational culture? | Increased collaboration and teamwork
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| What kind of organizational structure encourages cross-functional teams that focus on customer satisfaction? | Horizontal
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| What is a result of using the job characteristics model? | Reduced absenteeism and stress
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| What is an expected outcome of using the job characteristics model? | Reengineered job descriptions leading to higher job satisfaction
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| Which managerial practice aimed at improving diversity would likely result in litigation? | Hiring that targets minorities
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| What theory would give a manager a framework for determining how to convince an employee to choose a particular course of action? | Vroom's Expectancy Theory
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| In what maintenance role does a person encourage all group members to participate? | Gatekeeper
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| In what stage of group development do group members determine where they fit in the power structure? | Storming
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| What leadership style should managers use during the first and second stages of group development? | In general, it has been documented that leadership behavior that is active, aggressive, directive, structured, and task-oriented seems to have favorable results early in the group’s history.
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| What type of power will elicit compliance without producing commitment or negative ramifications? | Collaborative
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| What characteristics are associated with the aftermath phase of the conflict process? | Either understanding between the conflicting groups or individuals improves, or hostility between them continues.
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| Executive managers want to resolve the conflict before productivity begins to slip. What conflict resolution style should the executive managers use to solve this problem? | Compromising
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| What main characteristic of functional conflict sets it apart from dysfunctional conflict? | It encourages positive feelings in employees.
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| During a discussion of the latest proposed method, a very strong “devil’s advocate” emerges to attack the proposal. What type of conflict does this scenario portray? | Functional
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lunchbox32
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