| Question |
Answer |
| Span of Control |
The number of subordinates who report directly to an executive or supervisor. |
| Delegation |
The assignment of new or additional responsibilities to a subordinate. |
| Responsibility |
The assignment of a task that an employee is supposed to carry out. |
| Accountability |
The expectation that employees will perform a job, take corrective action when necessary, and report upward on the status and quality of their performance. |
| Centralized Organization |
An organization in which high- level executives make most decisions and pass them to lower levels for implementation. |
| Decentralized Organization |
An organization in which lower-level managers make important decisions. |
| Line Departments |
Units that deal directly with the organization’s primary goods and services. |
| Staff Departments |
Units that support line departments. |
| Departmentalization |
Subdividing an organizations into smaller subunits. |
| Functional Organization |
Departmentalization around specialized activities such as production, marketing, and human resources. |
| Divisional Organization |
Departmentalization that groups units around products, customers, or geographic regions. |
| Matrix Organization |
An organization composed of dual reporting relationships in which some managers report to two supervisors – a functional manager and a divisional manager. |
| Utility-of –Command Principle |
A structure in which each worker reports to one boss, who in turn reports to one boss. |
| Learning Organization |
An organization skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights. *Knowledge transfer* |
| Total Quality Management (TQM) |
An integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in high-quality goods and services. *notion of continuous improvement* |
Spanish 3
