| Question |
Answer |
| What is a team |
A unit of two or more people who interact and coordinate their work to accomplish a specific goal.
*2 or more, regular interaction, share a performance goal |
| Group and Team different |
Team implies sense of shared mission and collective responsibility |
| Formal Teams |
Created by the organization as part of the formal organization structure. |
| Vertical Team |
composed of a manager and his or her subs in the organizations' formal chain of command. Functional team or command team. ie. Engineering, Finance, or night nurse team with a leader |
| Horizontal Team |
Composed of employees from about the same hierarchical level but from different areas of expertise. Given a special task. Maybe disbanded after. ie Cross functional teams (task force) and committes. Create a new product, new curriculm |
| Team Q: Several views need to be considered. |
Tasks are best served with a horizontal, cross functional team. |
| Committe |
Long lived and may be a permanent part of the organization's structure. Membership decided by title or position rather than personal epxertise. Committee needs official representation Vs. cross functional team ..personal quals for solving problems. |
| Special Purpose Team |
Project Teams. outside formal organization structure to undertake a project of special importance or creativitiy. Focus on a specific purpose and expect to disband once completed. irobot, thinkpad, RAZR. Speed up dev cycle or fast cycle project |
| Problem Solving Team |
5-23 hourly employees from teh same department who voluntarily meet to discuss improving Quality, efficiency and work envior. Recs proposed to mngment. Quality circles used by japan. |
| Self Directed Teams |
1. Emplyees feel challenged, work meanginful, sense of identity with company.
2. Consisting of 5-20 multiskilled workers who rotate to produce product or service, supervised by elected member. Teams take responsiblity minimum supervision. |
| Virtual Team |
A team made up of members who are geographically or organizationaly dispersed.Rarely meet F2F, use mediated technology. Select right, manage socialization, foster trust, effectively manage communication. |
| Team size |
Book was big fan of smaller teams. 3-6 recent poll said.
Small 2-5
Large 10
(His hint was 7 should be on a team!??) |
| Free rider |
Person who beenfits from team membership but does not make proportionate contribution to team. Free loader. |
| Team Cohesiveness |
Teh extent to which team members are attracted to the team and motivated to remain in it. Members of highly cohesive teams are comittted, attend, happy... |
| Determinants of Team Cohesiveness |
Team interaction: more interaction and more time spent -M cohesive (MC)
Shared Goals: Agreeing on purpose direction MC
Personal attraction to team: members have simliar attitudes values, enjoy eachother.
Competition MC & Favorable Eval of team outsider |
| Consequences of Team Cohesiveness |
Morale: HIGHER uniformly effects from MC
Productivity: Mixed results. Uniformity is produced. but higher productivty depends on relationship with mgmnt. TF MC does not necccessary lead to higher productivity! |
| Conflict |
Antagonistic interactin in which one party attempts to thwart the intentions or goals of another.
*Goal is to bring to surface and address
*Virtual teams have more conflict |
| Groupthink |
Tendency for peole to be so committed to a cohesive team that they are reluctant to express contrary opinion. Conflict can prevent groupthink and be a positive thing. |
| Causes of Conflict |
Scarce Resources: $, info, supplies.teams must compete for resources -> conflict
Communication Breakdown:poor comm.
Personality Clashes: differences in personality,values,attitudes.
Goal Differences:people pursuing conflicting goals. Salesperson's targ |
Ch.18 LTI-MA 509
