Developing communication skills requires

both an understanding of the communication process and of one’s own communication experience.

One-to-one interaction between two people

Interaction within a person’s spiritual domain

Interactions with a small number of people

motivates one person to communicate with another - sights, sounds, odors, time schedules, messages, objects, emotions, sensations, perceptions, ideas, and other cues initiate communication.

One who encodes and one who decodes the message

Content of the message - contains verbal, nonverbal, and symbolic language

Means of conveying and receiving messages – written, telephone, email - facial expressions send visual messages, spoken words travel through auditory channels, and touch uses tactile channels.

Individuals usually understand a message more clearly when the sender uses

more channels to convey the message.

Interpersonal variable

Factors that influence communication - within both the sender and receiver that influence communication. Perception - educational and developmental levels, sociocultural backgrounds, values and beliefs, emotions, gender, physical health status, and roles

the shade or interpretation of a word's meaning influenced by the thoughts, feelings, or ideas people have about the word.

broad term that refers to all factors that influence communication

Name some effective communication techniques

Restating or paraphrasing, Clarifying, Focusing, Acknowledging, Reflecting, Giving information, Summarizing

all the parts of something that help determine its meaning

Sociocultural factors

Culture influences thinking, feeling, behaving, and communicating

Preorientation Phase/Preinteraction Phase

Before meeting the client - review available data and Anticipate health concerns/issues

Begins when you first meet the patient - Assess the client's health status, prioritize the client's problems, and identify the client's goals

When the nurse/client work together - problem solving/meeting patient goals takes place - helps client express feelings about health

During the ending of the relationship - Separate from the client by relinquishing responsibility for his or her care.

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NUR151-Communication

Therapeutic Communication

Question	Answer
Developing communication skills requires	both an understanding of the communication process and of one’s own communication experience.
Intrapersonal	Occurs within an individual
Interpersonal	One-to-one interaction between two people
Transpersonal	Interaction within a person’s spiritual domain
Small Group	Interactions with a small number of people
Public	Interaction with an audience
Referent	motivates one person to communicate with another - sights, sounds, odors, time schedules, messages, objects, emotions, sensations, perceptions, ideas, and other cues initiate communication.
Sender and Receiver	One who encodes and one who decodes the message
Message	Content of the message - contains verbal, nonverbal, and symbolic language
Channels	Means of conveying and receiving messages – written, telephone, email - facial expressions send visual messages, spoken words travel through auditory channels, and touch uses tactile channels.
Individuals usually understand a message more clearly when the sender uses	more channels to convey the message.
Interpersonal variable	Factors that influence communication - within both the sender and receiver that influence communication. Perception - educational and developmental levels, sociocultural backgrounds, values and beliefs, emotions, gender, physical health status, and roles
Connotative meaning	the shade or interpretation of a word's meaning influenced by the thoughts, feelings, or ideas people have about the word.
Symbolic communication	art and music
Metacommunication	broad term that refers to all factors that influence communication
Name some effective communication techniques	Restating or paraphrasing, Clarifying, Focusing, Acknowledging, Reflecting, Giving information, Summarizing
Context refers to	all the parts of something that help determine its meaning
Sociocultural factors	Culture influences thinking, feeling, behaving, and communicating
Preorientation Phase/Preinteraction Phase	Before meeting the client - review available data and Anticipate health concerns/issues
Orientation Phase	Begins when you first meet the patient - Assess the client's health status, prioritize the client's problems, and identify the client's goals
Working Phase	When the nurse/client work together - problem solving/meeting patient goals takes place - helps client express feelings about health
Termination Phase	During the ending of the relationship - Separate from the client by relinquishing responsibility for his or her care.

Created by: Ladystorm

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