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Nurse Communicator

Nurse Communicator, TAS, NP2, Test 1

QuestionAnswer
What are the advantages of groups? Easy and inexpensive way to share info, face to face communication, unity and cohesiveness, goal oriented, constructive problem solving.
What are the disadvantages of groups? Individual opinions influenced by others, Individual identity obscured, formal and informal role and status positions evolve, dependency fostered, personality conflicts.
What are two advantages of support groups? No advice or judgment, buffers stress.
What are the five different types of groups? Work, Support, Self-Help, Education, Professional
What are the factors that influence communication? Gender, Cultural Background, Organizational Culture and Climate
What are the three styles of learning? Visual, Auditory, Kinesthetic
What are the types of roles within a group? Information Giver/Seeker, Opinion Giver/Seeker, Energizer, Elaborator, Coordinator, Orienter, Recorder
What are the five stages of the Group Process? Forming, Storming, Norming, Performing, Adjourning
Forming Phase Expectations, boundary formation.
Storming Phase Tension, Conflict, Confrontation
Norming Phase Positioning, Goal Setting, Cohesiveness
Performing Phase Actual Work, Relationships, Group Maturity
Adjourning Phase Closure, Evaluation
What communication personality is characterized by telling others what to do, limiting ideas or discussion on ideas and new ways to do things, and hindering the teamwork experience for the group? Autocratic
What communication personality is characterized by involvement of group members in planning/carrying out activities, asks before tells, and promotes sense of teamwork? Democratic
What communication personality is characterized by giving little or no instruction to the group, offering opinions when requested, and no one person seems to be in charge? Laissez (Lazy)-Faire
t communication personality is characterized by thinking everyone should like them, they are never wrong, they have rights but others don't, close minded, poor listening, interruption, glares, stares and bossiness? Aggressive
What communication personality is characterized by not making waves, not disagreeing, not speaking up, and being apologetic? Passive
What are the characteristics of a positive communicator? Supportive, Direct, Sensitive, Considerate, Descriptive, Specific, Healthy Timing.
Clarity, emphasizing the positive, being specific, focusing on the behavior rather than the person, referring to behavior that can be changed, owning feedback, avoiding generalizations and being careful with advice are characteristics of Communicating Feedback
Open or closed style? Responsive Open
Open or closed style? Sincere Open
Open or closed style? Accepting Open
Open or closed style? Interested Open
Open or closed style? Respectful Open
Open or closed style? Thoughtful Open
Open or closed style? Engaged Open
Open or closed style? Active Listening Open
Open or closed style? Defensive Closed
Open or closed style? Attacking Closed
Open or closed style? Denies Closed
Open or closed style? Disrespectful Closed
Open or closed style? Inactive Listening Closed
Open or closed style? Rationalizing Closed
Open or closed style? Patronizing Closed
Open or closed style? Superficial Closed
What are some characteristics of an assertive communicator? Values self and others, respects rights of self and others, effective listening, states limits and expectations, non-judgmental, trusting of self and others, confident, self aware, direct eye contact feelings of motivation
Created by: tiffiny090180
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