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NP2 - Communicator
Unit 1 - Nurse as Communicator
| Question | Answer |
|---|---|
| What are the five types of groups discussed in this lecture? | Work groups, Support groups, Self-help groups, Education groups, Professional groups. |
| What are the five advantages of groups discussed in this lecture? | 1. Easy and inexpensive exchange of information. 2. Face to face communication 3. Promote cohesiveness 4. Forum for constructive problem solving 5. Promotes ownership |
| What are the five disadvantages of groups discussed in this lecture? | 1. Individual opinions influenced by others. 2. Individual identity obscured. 3. Formal & informal role and status positions evolve. 4. Foster dependency 5. Personality conflicts. |
| Work groups: Teams consist of a group of people with ___ ____ ____. | A common purpose. |
| What does a interdisciplinary team consist of? | Members with different areas of expertise who meet for a common purpose. |
| What is a committee? | A work group with a specific task. |
| What are some examples of support groups? | Grief, AA/NA, Disorders (mental or physical), Family, Work-related. |
| How does a member of a support group behave? | Members discuss and listen actively without giving advice or passing judgment. |
| What are some examples of self-help groups? | Weight Watchers, Smoking cessation, AA/NA. Often overlaps with support groups. |
| What are some examples of professional groups? | ANA (American Nurse's Association), AACN (American Association of Critical Care Nurses), ORN |
| What factors can influence communication? | Gender, cultural background, Organizational culture, climate. |
| What are the three styles of learning? | Visual, Auditory, Kinesthetic |
| Name the seven group roles. | Information Giver/Seeker, Opinion Giver/Seeker, Energizer, Elaborator, Coordinator, Orienteer, Recorder |
| What are the stages of the group process? | Forming, Storming, Norming, Performing, Adjourning. |
| What is "forming"? | A stage of the group process that involves forming expectations and boundaries. |
| What is "storming"? | A stage of the group process that involves tension, conflict, and confrontation. |
| What is "norming"? | A stage of the group process that involves positioning, goal setting, and cohesiveness. |
| What is "performing"? | A stage of the group process that involves actual work, relationships, group maturity. |
| What is "adjourning"? | A stage of the group process that involves closure and evaluation. |
| What are the three communication personalities? | Autocratic, Democratic, Laissez-Faire |
| Which communication personality tells others what to do? | Autocratic |
| Which communication personality involves group members in planning and carrying out activities? | Democratic |
| Which communication personality asks before telling? | Democratic |
| Which communication personality offers opinions only when requested? | Laissez-faire |
| Which communication personality limits discussion on ideas and new ways to do things? | Autocratic |
| Which communication personality promotes a sense of teamwork? | Democratic |
| Which communication personality does not seem to be in charge? | Laissez-faire |
| If a group does not experience a feeling of teamwork, that group's leader is likely which communication personality? | Autocratic |
| Which communication personality uses threats and manipulation? | Autocratic |
| Which communication personality leaves the team floundering? | Laissez-faire |
| Which communication personality is appropriate when a team is highly skilled and can perform on their own? | Laissez-faire |
| Which communication personality is stressful on employees? | Autocratic |
| Which communication style is good for critical situations in which the team must respond quickly and without question? | Autocratic |
| Which communication style results in higher employee turnover? | Autocratic |
| What are some traits of an aggressive style of communication? | Everyone should like me, I am never wrong, I've got rights but you don't, Closed-minded, Poor listener, Interrupts, Bossy, Moves in people's space, Glares and stares, Domination, Humiliation |
| What are some traits of a passive style of communication? | Don't make waves, Don't disagree, Others have more rights than I do, Indirect, Always agrees, Doesn't speak up, Apologetic, "I'll try", Builds dependency in relationships, Slowly loses self-esteem, Not well-liked |
| What behaviors and traits does a positive communicator show? | Supportive, Direct, Sensitive, Considerate, Descriptive, Specific, Healthy Timing, Listens, Gives specific positive feedback, Doesn't procrastinate |
| What are some considerations for giving feedback? | Clarity, Emphasize the positive, Be specific, Focus on behavior rather than the person, Refer to the behavior that can be changed, Own the feedback, Avoid generalizations, Be careful with advice |
| What are characteristics of an Open Style Receiver? | Open, Responsive, Accepting, Respectful, Engaged, Active Listening, Thoughtful, Interested, Sincere |
| What are characteristics of a Closed Receiver? | Defensive, Attacking, Denials, Disrespectful, Closed, Inactive listening, Rationalizing, Patronizing, Superficial |
| What are the characteristics of assertive communication? | I am valuable and so are you, I have rights and so do you, Effective active listening, States limits and expectations, Non-judgmental, Trusts self and others, Confident, Self-aware, Open natural gestures, Direct eye contact, Feels motivated and |
Created by:
christyness
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