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NRN 101 - Ch 21

Fundamentals of Nursing

QuestionAnswer
Assertive Behaviors "I" statements
Body Language Nonverbal communication
Channel medium the sender uses to send message
Cliche Stereotyped, trite or pat answer
Communication Exchange of info btwn 2+ individuals
Empathy Identify with another person
Feedback Evidence
Group Dynamics How group members relate to one another toward goal
Helping Relationship relationship among people who meet human needs
Horizontal Violence nurse-to-nurse hostility
Interpersonal communication that between 2+ people
Interviewing Techniques those done to obtain needed info while remaining flexible in approach
Intrapersonal Communication Self-talk
Language way of using words to share info effectively
Message physiologic product of the source
Noise distort quality of message
Nonverbal Communication body language
Organizational Communication individuals in an organization achieve goals
Professionalism clear sense of appearance, demenor and behavior
Rapport mutual trust
Receiver decodes message sent
Semantics words with different interpretations
Small-Group Communication nurses interacting with 2+ people
Source Encoder who initiates communication
Stimulus patient need
Therapeutic Touch unruffling and redirecting conjested energy in body
Verbal Communication Exchange info using words
Created by: lauraeny
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