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EXAM 1 MENTAL HEALTH
Communication
| Term | Definition |
|---|---|
| Accepting | Indicating reception that the message was heard and the train of thought was followed |
| Broad Openings | Allows the client to take initiative in introducing the topic |
| Consensual Validation | Searching for mutual understanding of the words used |
| Encouraging Comparison | Asking what similarities and differences to bring out recurring themes |
| Encouraging Description of Perceptions | Asking the client to describe a visual of perceptions |
| Encouraging Expression | Asking the client to appraise the quality of his or her experiences to encourage the client to make their own appraisal |
| Exploring | Diving further into a subject or idea to help them examine the issues more fully |
| Focusing | Concentrating on a single point. May prevent multitude of factors or problems from overwhelming the client |
| Formulating a plan of action | Asking the client to consider kinds of behavior likely to be inappropriate in future situations |
| General leads | Giving encouragement to continue |
| Giving Information | Making available the facts that the client needs |
| Giving Recognition | Acknowledging, indicating awareness |
| Offering Self | Making oneself available |
| Placing event in time or sequence | Clarifying the relationship of events in time |
| Presenting Reality | Offering consideration that which is real |
| Reflecting | Directing clients actions, thoughts, and feelings back to the client |
| Restating | Repeating the main ideas expressed |
| Seeking Information | Trying to make clear which is not meaningful or that which is vague |
| Silence | Absence of verbal communication, which provides time for the client to put thoughts or feelings into words, to regain composure, or to continue talking |
| Suggesting Collaboration | Offering to share, to strive, and to work with the client for his or her benefit |
| Summarizing | Organizing and summing up that which has gone before |
| Translating into Feelings | Seeking to verbalize client's feelings that he or she expresses only indirectly |
| Verbalizing the Implied | Voicing that the client has hinted at or suggested |
| Voicing Doubt | Expressing uncertainty about the reality of the client's perceptions |
| Accepting Example | "yes" "I follow what you said" "nodding" |
| Broad Openings Example | "is there something you'd like to talk about?" "Where would you like to begin?" |
| Consensual Validation Example | "tell me whether my understanding of it agrees with yours." "Are you using this word to covey that….?" |
| Encouraging Comparison Example | "Was it something like….?" "Have you have similar experiences?" |
| Encouraging Description of Perceptions Example | "Tell me what you feel anxious about" "What is happening?" "What does the voice seem to be saying?" |
| Encouraging Expression Example | "What are you feelings in regard to…?" "Does this contribute to your distress?" |
| Exploring Example | "tell me more about that." "would you describe it more fully?" "what kind of work?" |
| Focusing Example | "This point seems worth looking at more closely" "of all the concerns you've mentioned, which is most troublesome?" |
| Formulating a plan of action Example | "What could you do to let your anger out harmlessly?" "Next time this comes up, what might you do to handle it?" |
| General leads Example | "Go on" "and then?" "Tell me about it" |
| Giving Information Example | "My name is…" "Visiting hours are…" "My purpose in being here is…" |
| Giving Recognition Example | "Good Morning Mr. S…." "You've finished your list of things to do" "I noticed that you've combed your hair" |
| Offering Self Example | "I'll sit with you" "I'll stay here with you." "I'm interested in what you think" |
| Placing event in time or sequence Example | "what seemed to lead up to?" "Was this before or after?' "when did this happen?" |
| Presenting Reality Example | "I see no one else in the room" "That sound was a car back firing" "your mother is note here. I am a nurse" |
| Reflecting Example | "Do you think you should?" "This causes you to feel angry?" |
| Restating Example | "You have difficulty sleeping?" "You're really mad and upset" |
| Seeking Information Example | "I'm not sure that I follow." "Have I heard you correctly?" |
| Silence Example | nurse says nothing but continues to maintain eye contact |
| Suggesting Collaboration Example | "Perhaps you and I can discuss and discover the triggers for your anxiety." "Let's go to your room, and I'll help you find what you are looking for." |
| Summarizing Example | "Have I got this straight?" "you've said that…" "During the past hour, you and I have discussed…." |
| Translating into Feelings Example | "Are you suggesting that you feel lifeless, when you say you are dead?" "You seem to feel lonely or deserted when you say you are way out in the ocean" |
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