click below
click below
Normal Size Small Size show me how
Quality Improvement
QI Models and Principles
Term | Definition |
---|---|
TQM/CQI | Uses a systems approach to improve efficiency and incorporates clinical, financial, administrative, and patient satisfaction perspectives. |
Six Sigma | This model emphasizes meeting customer requirements and eliminating errors or rework with the goal of reducing process variation. |
Lean | Also known as the Toyota Quality Model. |
Clinical Microsystems | A model of service excellence developed specifically for health care. |
Structure-Process-Outcome | This is used to examine the resources that make up health care delivery services, clinicians’ work practices, and the outcomes associated with the structure and processes. |
Customer focus/Patient focus | Health care organizations rely on patients and therefore should understand current and future patient needs, should meet patient requirements, and strive to exceed patient expectations. |
Leadership | Establish unity of purpose, and the organization’s direction should create and maintain an internal environment in which people can become fully involved in organization’s objectives achievement. |
Process approach | Consistent results are achieved with more efficiently and effectively when activities are understood and managed as a system of interrelated processes. |
Evidence-based decision making | Effective decisions are based on the analysis and evaluation of data and information are more likely to produce desired results. |
Relationship Management | An organization and its suppliers are interdependent and a mutually beneficial relationship enhances ability of both to create value. |