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Unit 24
Business and Accounting Skills (updated)
| Question | Answer |
|---|---|
| A systematic or orderly arrangement of papers, cards, or other materials so that they are readily available for future reference is called | Filing |
| What is the most common filing method in use today?. | alphabetical |
| What system requires a cross-index or cross-reference list. | numerical system |
| Filing cabinets or shelves equipped with locks should be. | fireproff |
| In some cultures a patient may be hesitant to discuss why a blood relative died because the individuals feel it is | disrespectful to speak of the dead |
| A computerized database of patient names will automatically file all patient names in | correct alphabetical order. |
| Passwords, limited access, and locked storage of disks and tapes are methods used to | protect patient confidentiality when an electronic patient database is used. |
| Always answer the telephone | promptly, even on the first ring |
| While talking on a telephone, put the mouth piece how many inches away from the center of your lips. | 2-3 inches |
| What should be used at all times when using the telephone | discretion |
| This type of system allows a large number of telephone calls to be answered at the same time. | Automatic routing |
| What is not as efficient as an answering service | answering machine |
| What phones are not secure so confidential patient information can be heard. | Cellular |
| What mail allows an individual to use a computer and internet connection to send, receive, and forward messages in digital form | Electronic |
| No information can be released from medical records without | the written consent of the patient |
| Correct scheduling of appointments is essential for | good public relations. |
| The patient's full name, reason for the appointment, and patient telephone number should all be recorded on a/an | appointment ledger |
| No information can be released from medical records without the | patient's written consent |
| Information on members of the patient's immediate family, including parents, grandparents, sisters, and brothers is recorded in the family history section of | a medical history record. |
| Information on the patient's diet, sleep habits, and personal habits (such as smoking or alcohol use) is recorded in the what section of the medical record. | personal/social history |
| On a medical history record "NA" stands for | not applicable or does not apply |
| Many individuals may be hesitant to discuss cultural or religious remedies they have tried, such as | herbal remedies, acupuncture, witchcraft, or religious rituals. |
| What letter encourages a patient to pay an account that is due. | Collection letter |
| What is the letter asking a patient for information about medical insurance. | Inquiry letter |
| A letter sent to another professional to request an examination of a particular patient is a letter of | consultation |
| A common salutation used in business letter is: | the name of the person to whom the letter is directed. |
| A complimentary closure most commonly used is: | Sincerely |
| Not all professional business letters have a: | subject line |
| Most health care agencies have standard form letters saved in a | computer base |
| In a block style letter, all parts of the letter are typed starting at the | left margin of the paper |
| Even though most health care agencies file insurance claims electronically, the patient must sign | an "Authorization to Release Information and Assign Benefits" form |
| What code on insurance forms is used for procedures and services provided to the patient. | CPT |
| All checks and receipts should be written in | ink |
| What slips are important in maintaining accurate financial records | Deposit |
| What is the person called who is writing the check or issuing payment | Originator or maker |
| What is the person called receiving payment | The Payee |
| the signature on the back of a check by the person who receives payment is the | Endorsement |
| In some agencies, a modified-block style letter is indented how many spaces | five |
| What codes are used to describe both place of service and type of service on insurance forms | Numerical |
| When money and or checks are deposited in a bank account you will keep a . | deposit slip |
| On a pegboard system, what provides a record of all patients seen, all charges incurred and all payments received | Day sheet or daily journal |
| What records information on past balance due, charges for treatment payment received and current balance. | Statement-receipt |
| On some pegboard systems, these are a part of the statement-receipt record: | Charge slip |
| A total record of care provided to a patient is called a: | ledger card |
| The proper indexing for Mrs. Mary Jane Johnson is: | Johnson, Mary, Jane (Mrs.) |
| The proper indexing for The American Medical Drug and Supply Company is: | American (The), Medical, Drug, Supply (and), Company |
| Which of the following names should be filed before Saintsans? Saintworth, St. John, John Saint Smith, or Saintanes | St. John |
| A record for a patient who has not been seen for a number of years, usually 2 to 3 years is classified as: | inactive |
| Triage allows a health care agency to: | 1. deal with emergency calls, 2. determine how quickly a patient should be scheduled for an appointment, 3. evaluate a situation |
| The main advantage of a cellular telephone over a pager is that | it allows two-way communication |
| A buffer period in an appointment schedule | provides a period to schedule emergency appointments |
| If a patient calls to cancel an appointment ask them | if they want to reschedule the appointment |
| The section on a medical history record that contains information on the illnesses of the patient's immediate family is the | family history |
| A letter that reminds a patient that it is time to return for a periodic examination is a letter of | recall |
| The section of the letter that gives the name, address, city, state, and zip code of the person or firm to whom the letter is being sent is the | inside address |
| On a modified-block style letter | the complimentary close is typed at the center line |
| The International Classification of Diseases (ICD-9-CM) code on insurance forms | is three to five digits long |
| What word is used to find correct insurance coding if a bilateral ovarian wedge resection is the procedure performed? | ovarian |
| What identification number for a physician is required on all Medicare claims? | National Provider Number (NPI) |
| In a pegboard system, a daily record of all patients seen, all charges incurred, and all payments received is recorded on the | day sheet |
| The form that can be copied and mailed to a patient as a monthly statement of the account is the | ledger card |
| Information available in a computerized bookkeeping system includes | 1. patient information and insurance coverage, 2. ICD-9-CM and CPT codes, 3. description of codes and the fees charged for each service |
| The signature on the back of a check by the person who receives payment is the | maker |
| A record of money or goods received is a | receipt |
| The term for the physician's opinion regarding the course and expected outcome of a disease or condition is a/an | prognosis |
| The United States Postal Service abbreviation for the state of Minnesota is | MN |
| In order to screen calls, what two types of information must you obtain from the caller? | name of the caller, purpose for the call |
| Types of information that are usually included on a telephone memorandum | 1. name of caller, 2. telephone number of caller, 3. message, 4. date and time of call, 5. action taken, 6. initials of person taking call |
| Types of information commonly found on a statistical data sheet | 1. patient' name, 2. address, 3. telephone number, 4. marital status, 5. place of employment, 6. name of person responsible for account, 7. insurance company information, 8. name of referring physician or other person |
| What is the name of the book that is used as the source for numerical codes for procedures and services on an insurance form? | The Physician's Current Procedural Terminology (CPT) |
| Ways to meet legal and confidentiality requirements while transmitting information on a facsimile | 1. Obtain written authorization from patient, 2. never fax financial information, 3. fax only to machines in secure locations, 4. use a cover sheet that contains a confidentiality statement, 5. contact the receiver before faxing the material, |
| The numerical code for nursing home as the place of service is | 32 |
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