Question | Answer |
What is Organizational Structure? | How job tasks are formed, divided, grouped and coordinated |
What are the 6 elements of Organizational Structure | Work Specialization, Departmntalization, Chain of Command, Span of Control, Centralization & Decentralization, Formalization |
Work Specialization | The degree to which tasks in the org are subdivided into separate jobs. |
Departmentalization | the basis by which jobs are grouped together. |
Chain of command | The unbroken line of authority that extends from the top of org to the lowest and clarifies who reports to them. |
Span of control | the number of people a manager can efficiently and effectively direct |
Centralization/Decentralization | the degree to which decision making is consider ed throughout the org. |
Formalization | degree to which jobs within the org are standardized |
Simple Structure | A structure characterized by a low degree of departmentalization, wide spans of control, authority centralized in a single person, and little formalization |
Bureaucracy | A structure of highly operating routine tasks. |
Matrix Structure | Structure that creates dual lines of Auth and combines functional and product departmentalization |
Virtual Organizations | Small core org that outsources its major business functions, highly centralized |
Boundaryless Organizations | An org that seeks to eliminate the chain of command, have limitless spans of control, and replace departments with empowered teams. |
Factors influencing structure | Strategy,Size,Technology,Environment |
Strengths of Bureaucracy | functional economies of scale, min duplication of personnel and equipment, enhanced communitcation, centralized decision making |
Weaknesses of Bureaucracy | Sub unit conflicts with org goals, Obsessive concern with rules and regs, Lack of emp discretion to deal with problems |
Mechanistic | highly specialized,clear chain of command, narrow span of control, high formalization |
Organic | teams, free flow of info, wide span of control, low formalization |
Organizational Culture | Common perception held by orgs members |
7 Characteristics of Organizational Culture | Innovation and risk taking, Attention to detail, Outcome orientation, People orientation, Team orientation, Aggressiveness, Stability |
Dominant culture | Expresses the core values that are shared by majority of orgs members |
Subculture | mini cultures in an org, defined by department designations |
Strong Culture | intensely held and widely shared in organization |
Culture as Liability | institutionalization, barrier to change, barrier to diversity, barriers to mergers |
Source of Organizational Culture | through founder |
Sustaining Culture | through managers |
Stories, Rituals & Material Symbols | how emps learn culture |
Methods of selection | initial, substantive, contingent |
Types of training | Basic Literacy skills, Technical skills, Interpersonal skills, Problem Solving Skills |
Methods of Training | Formal, Informal, On the Job, Off the job, Computer based |
3 types of behaviors we evaluate | Task performance, Citizenship, Counter productivity |
Planned change | Activities that are proactive and purposeful, an intentional, goal |
Change agents | Persons who act as catalysts and assume the responsibility for managing change activities |
Forces for Change | Nature of workforce, Technology, Economic Shocks, Competition, Social Trends, World Politics |
Kotter’s 8 Steps | Sense of Urgency, Form Coalition,Create New Vision, Communicate Vision, Empower others by removing barriers, Create and reward short term “wins”,(Consolidate, reassess, adjust), Reinforce |
Organizational Development | A collection of planned interventions, built on humanistic democratic values, that seeks to improve organizational effectiveness and employee wellbeing |
Learning Organizations | An organization that has developed the continuous capacity to adapt and change |
Stress | A dynamic condition in which an individual is confronted with an opportunity, constraint, or demand related to what he or she desires and for which the outcome is perceived to be both uncertain and important |
Consequences of Stress | Physiological, Psychological, Behavioral |
Sources of Stress | Environmental factors(economic,political,technological uncertainties), organizational factors(task, Role, Interpersonal demands), Personal factors (Family, econ problems, personality) |