Term | Definition |
DELEGATING | MOVING TASKS FROM ONE PERSONS RESPONSIBILITY TO ANOTHER |
NEGOTIATING | THE PROCESS OF ASKING FOR A LOWER PRICE FOR A ITEM |
MOTIVATING | ENCOURAGING OTHERS TO PERFORM WELL |
COACHING | GIVING ADVICE TO A STAFF MEMBER SO HE OR SHE CAN FIND A SOLUTION |
PERSONNEL MANUAL | MAY BE CALLED AN EMPLOYEE HANDBOOK |
AGENDA | A LIST OF ITEMS THAT WILL BE COVERED IN A MEETING |
CHAIN OF COMMAND | A TYPE OF ORGANIZATION CHART DEMONSTRATING EACH POSITION THAT HAS AUTHORITY OVER THE OTHER |
MISSION STATEMENT | THE REASON FOR EXISTING |
FEEDBACK | GIVEN TO PROVIDE INFO ABOUT HOW A MANAGER FEELS A SITUATION WAS HANDLED |
MEDICAL OFFICE MANAGER | RESPONSIBLE FOR DAY TO DAY FUNCTIONS OF THE BUSINESS OF THE MEDICAL OFFICE |
FOUR MAIN FUNCTIONS OF MANAGEMENT | PLANNING, LEADING
ORGANIZING, COORDINATING |
FOUR TRAITS OF A SUCESSFUL MEDICAL OFFICE MANAGER | MULTITASK,
ABILITY TO REMAIN CALM
BE PREPARED FOR ANYTHING
GOOD LEADERSHIP SKILLS |
WHAT IS A WORKING SUPERVISOR | SUPERVISORS WHO SPEND A PORTION OF THEIR TIME WORKING IN THE SAME ROLE AS THE EMPLOYEES THEY SUPERVISE |
TYPE OF LEADER THAT SITS BACK AND ALLOWS OTHERS TO MAKE DECISIONS | LAISSEZ-FAIR |
LEADER THAT MAKES ALL THE DECISIONS FOR THE GROUP | AUTOCRATIC |
LEADER THAT SEEKS INPUT FROM OTHERS BEFORE MAKING DECISIONS | DEMOCRATIC |
A STATEMENT OF GUIDELINES OR RULES | A POLICY |
WRITTEN STEPS THAT EXPLAIN HOW TO CARRY OUT A POLICY | A PROCEDURE |
THREE THINGS THAT MIGHT BE AN EDUCATIONAL REQUIREMENT FOR AN OFFICE MANAGER | MAY HAVE MASTERS DEGREE
PROMOTED AND TRAINED ON THE JOB
HEALTH ADMINISTRATION DEGREE |
MIGHT BE THE RESPONSIBILITY OF THE OFFICE MANAGER | PAYROLL PROCESSING
STAFF SCHEDULING
EMPLOYEE EVALUATIONS |
ONE OF THE KEYS TO PROPER FLOW OF COMMUNICATION IN THE MEDICAL OFFICE | HOLDING FREQUENT STAFF MEETINGS |
ADMINISTRATIVE PROCEDURES INCLUDE INVENTORY AND _______ | SUPPLY ORDERING |
INFECTION CONTROL PROCEDURES INCLUDE _________
(TRUE OF FALSE QUESTION) | EMPLOYEE EDUCATION FOR INFECTION CONTROL |
RISK MANAGEMENT PROCEDURES ARE IN PLACE FOR THE PROTECTION OF | PATIENTS AND STAFF |
QUALITY IMPROVEMENT MIGHT INCLUDE | TAKING STEPS TO IMPROVE PATIENT SATISFACTION |