Term | Definition |
automatic call routing | A software system that answers phones automatically and routes calls to staff after the caller responds to prompts; also used to call a large number of patients to remind them of appointments or make announcements. |
disruption | An unespected event that throws a plan into disorder; an interruption that prevents a system or process from continuing as usual or as expected. |
established patients | Patients who are returning to the office who have previously been seen by the physician. |
expediency | A means of achieving a particular end, as in a situation requiring haste or caution. |
integral | Essential; beeing an indispensable part of a whole. |
interaction | A two-way communication; mutual or reciprocal action or influence. |
intermittent | Coming and going at intervals; not continuous. |
interval | Space of time between events. |
matrix | Something in which a thing originates,develops,takes shape, or is contained; a base on which to build. |
no-show | A person who fails to keep an appointment without giving advance notice. |
prerequisite | Something that is necessary to an end or to carry out a function. |
proficiency | Competency as a result of training or paractice. |
reimbursement | Payment of benefits to the physician for services rendered according to the guidliness of the third-party payer. |
screening | A system for examing and separating into different groups; in the medical office,determining the severity of illness that patiens experience and prioritizing appointments based on that severity. |
socioeconomic | Relating to a combination of social and economic factors. |
template | A predeveloped page layout used to make new pages with a similar design, pattern, or style; a standarized file type used in computer software as a preformatted example an which to base other files. |