Question | Answer |
Most important information to have when scheduling appts. | Physician's availability |
Info you should obtain when scheduling an appt | Name, Phone #, Ins. Info, Reason for visit |
3 systems for office appts | schedule, flexible hours, open scheduling |
3 ways to remind pts about an appt. | appt. card, post card in tickler file, phone call-day before |
why apt book should leave some open time slots | walk-in emergencies, new patients |
3 factors taken into consideration when scheduling appts. | doctors preference, patients needs, available equipment |
what to look for when selecting apt book | opens flat, proper size for office, room for pt. info. |
establishing the matrix | advance preparation-block out time physician is un-available |
buffer time | 15-20 min in the morning and afternoon (for doctor) |
group/cluster scheduling | same type of appt, same day of the week |
2 things to schedule a series of appts | schedule appts: same day, same time |
main purpose of appt. scheduling | to make the best use of effective time mgmt |
effective time mgmt. accomplishes | makes best use of staff time and allows for emergencies |
most important thing to remember when keeping appt. book | it is a legal document |
best time to schedule habitually late patient | last apt of the day. Call to remind them |
2 reasons appt cards avoid misunderstandings | saves on time consuming phone calls and prevents errors |
who will determine patient emergency? | the doctor |
triage | prioritizing patients based on their medical needs |
double booking | more than one person scheduled in a single time slot |
wave scheduling | three patients @ same time on the hour - seen in the order of their arrival |
modified wave scheduling | two at the top of the hour, one at the half hour |
open scheduling | no appts, seen in the order of their arrival |
flexible hours scheduling | different hours on different days |
new patient | 1 hour appointment |
injury and suture removal | 15 min. appointment |
normal appointment | 30 minutes |