Question | Answer |
the most common thailand system in a doctor's offices | lateral self filing |
a file with the names of the month and numbered 1 -31 in chronological order is a | Tickler file |
a specialized meal service which guarantees next day delivery is called | Express Mail |
Express Mail needs to be mailed before | 5 p.m. |
vital papers such as titles, dean or legal docs should be capped kept | indefinitely |
you do not have to save | payroll receipts forever |
placing a mark indicating that the record is ready for filing is called | releasing |
removing clips staples from documents before filing them is called | conditioning |
to avoid lawsuits for a band instrument negligence doctors usually use a | answering machine or answering service |
T/F telephone answering services are available 24 hours a day and require a phone call at the end of the day to initiate their services | true |
the most frequently received call to the office is | to make an appointment or cancellation |
male notations such as personal or please forward are typed | underneath return address |
once a fax is received it should immediately | be delivered to the person whose name is on the cover sheet |
T/F The cover sheet is the first sheet of faxed info that contains your name the office name and date and time | true |
when taking phone messages be | discrete tactful and complete |
when taking phone messages to write down the | patient's name, phone number and who the message is for and the reason for the phone call |
does alphabetical filing require a backup system? | No |
T/F numeric filing is the most confidential | true |
unit 1 equals | last name or surname |
unit 2 stands for | first name or given name |
which type of filing system makes the best use of space? | Lateral shelf filing |
what is used when removing a file from the shelf in a large clinic? | Out Guide |
what is written on an Out Guide | date and department |
what is cheaper than parcel post | Media Mail |
can money orders from US Post Office be replaced if lost? | Yes |