Question | Answer |
Facilities management is ? | The concept of making the atmosphere and physical environment of an office |
Magazines in waiting area should be ? | Current |
Minor routine office maintenance is usually done by ? | By the staff |
Patient bathrooms in medical office should be? | Handicap accessible |
Keeping a supply inventory means that the medical assistance should? | Keeps a list of all supplies on hand check the expiration date on all supplies before using them Make sure all labels on items are secure |
Important information about the equipment purchased for the medical office includes? | Serial number date of purchase type and length of warranty suggested service schedule |
To inventory supplies properly it is necessary to | Be aware of the reorder point |
When newly ordered supplies arrive in the office they should be? | Checked against the packing slip to make sure everything that was ordered has arrived |
Written step by step instructions that include all procedures taken place in the medical office are found in the what ? | Procedure manual |
Which item would not be included in the minutes for a meeting | The lunch menu |
When designing a reception area in medical office all these items should be considered except? the colors of wall, arrangement of reception area, or availability of local transportation? | Availability of local transportation |
Postage meters are beneficial in the office because ? | Save time , save money |
The medical assistant should be aware of community resources because ? | The referral to these agencies would enhance patient care |
American with disabilities act effects what? | Affects the physical structure of the medical office |
Preventive maintenance is ? | The action taken by the office to identify potential failures and breakdown of medical equipment |
Money that is owed to a medical facility is called? | Accounts receivable |
Bill that a medical office has rent, salary, equipment rental is known as? | payable |
Items of value in medical office? | assets |
Money owed to creditors is known as? | Liability |
For each patient the charges and payments should be recorded on individualized? | Ledger cards |
Charges of services and payments are kept tract on the? | Charge slip |
What type of manual accounting system that is used in an office as a pegboard system also known as? | Write it one |
A type of charge slip that uses diagnostic and procedure codes is called a? | Super bill |
All procedures that are covered by insurance are reimbursed at the same level of payment TRUE OR FALSE | FALSE |
Checks that are received by the medical facility are endorsed with a? | Restrictive endorsement |
To successfully reconcile a bank statement means? | Bank Records and medical records are in agreement |
Tool used to analyze the effect of transaction on an account? | T-account |
Financial activity of a business? | Transaction |
Amount of money not able to collect ? | Write off |
Writing a check for a future date? | Postdated |
Record of patient's transactions showing amount due is? | Accounts receivable |
Total amount of money earned in one paycheck? | Gross wages |
Minimum wages are regulated by the federal government under the? | Fair labor statement act |
Once an agreement has been made with patient to make monthly installments the regulations that apply to a written contract are known as? | Truth and lending statements |
Collection letters work best when? | Firm but positive |
When a collection agency is used to collect outstanding balances the collections takes what percentage? | 50% |
The process of determining how long specific accounts and balances have been outstanding is what? | Ageing report |
A patients who's account has been sent to collections comes into pay on account the medical assistant must? | Refer patient to collection agency |
An account is considered overdue after how many days? | Account over 30 days |
Insurance for workers injured on job? | Workers comp |
Person receiving payment? | Payee |
The petty cash account should? | Be for purchase of small items, be for dispensing small amount money, have a journal to which expenditures are made. |
If employee is paid on hourly basis pay for overtime work it is calculated at? | one and half times the employee's hourly wage for time worked over 40 hours in one work week. |
Blank endorsement means that. | The payee signs only his or her name on back of check |
When depositing currency how should cash be prepared? | All bills should be in same order, face up, and same direction |
A patient may request that he can make two or three monthly payments to settle his account what would have to be done? | Draw up an agreement |
Person paying debt? | Payer |
Amount of paycheck after deductions? | Net wages |
Washington | WA |
Montana | MT |
Maine | ME |
Maryland | MD |
Massachusetts | MA |
Michigan | MI |
Minnesota | MN |
Mississippi | MS |
Missouri | MO |
Maryland | MD |
Nebraska | NE |
Wisconsin | WI |
Alaska | AK |
Tennessee | TN |
Iowa | IA |
Illinois | IL |
Arkansas | AR |
Kentucky | KY |
Hawaii | HI |
Utah | UT |
Wyoming | WY |
Patient assessment Intervention communication | The purpose of the medical record is to provide evidence of |
Problem orientated medical records | POMR |
Subjective Objective Assessment Plan | SOAP |
Saint | If there is the abbreviation St. in front of a name how would it look for alphabetizing purpose? |
Alphabetic | The most common method of filing is |
NO | Are Patient Financial records part of their Medical record? |
Draw a line through it put new information above the old , date and sign | Corrections in the medical record are made by |
P plan -the plan of treatment | Diagnostic tests, medication and treatment to be started are documented under what letter of SOAP |
Chronological order most recent first | Documents for the medical record are stored in |
Each office visit is noted in record each no show is recorded MA s and MOAs can document in medical record | What can be documented in a medical record |
Delamare would be one word one last name no spaces | How would you use the name de la mare in alphabetic order |
used in research studies and filed by subject matter | Subject method of filing |
Units - last name first name | In the alphabetic system each name is broken down into |
Medical Record | What serves as a legal record document and states the the planning and and care that a patient received |
Source - the lab the xray the hospital | Documents in a source oriented medical records are grouped according to |
Problem | The documents in a problem orientated medical records are grouped according to |
S subjective we can not see observe symptoms | When the patient makes a statement as to how he feels (feel like nails pounding head) these a re filed under what letter in the SOAP |
H | Harris Office Supply would be filed under what Letter |
A assessment - preliminary diagnosis | In the SOAP what does the word A stand for ? |
Until the patient reaches the age of majority plus the number of years for the statue of limitations for that state | The records of patients who are minors are saved for how long? |
Out file | Used to indicate that the file has been moved |
Release form | In order for the medical office to submit forms for the patient to the insurance company a patient usually needs to sign a ? |
Cross reference | |
Lee Wong - Wong Lee | When there is confusion about a patients name (Lee Wong) the procedure is to use? |
Reduce risk of miss filing | One of the advantages of color coding is to ? |
No, doctor owns the record patient owns information that's in it | Does the doctor own the medical record and all its contents? |
Medical offices and hospitals | Source oriented medical records are used primarily by |
Problem orientated medical record | POMR |
Data base- problem list - treatment plan-progress notes | Four major parts of the problem orientated medical record POMR |
Objective - information that can be observed or seen -rash cut blister | In the term SOAP the O stands for |
Yes - its important that every one knows the color code system | Should everyone in office know the office color code system |
First name | Second unit in alphabetical filing |
Vandam make it one word prefix is part of last name | How would you use the last name van dam in alphabetic filing van is the prefix |
Assessment - impressions that doctor has about cause of patients symptoms | The letter A in SOAP stands for? |
Plan - plan for patients treatment | P in the word SOAP stands for |
Tickler file -tickles the memory about upcoming events-reminder | Files that should be organized and checked frequently |
Information provided by patient -how they feel | Using the letter in S in SOAP pertains to |
the telephone is one of the most important means of the medical office, when answering medical assistant should be | be courteous and display a positive attitude |
the patient who has to wait more then 15 to 20 minutes after his appointment all following except | b. competent and caring |
Initial information is entered into a spiral bound appointment book should be | written in pencil |
the most important piece of information a medical assistant needs when a patient calls to schedule an appointment for follow up | how much time is needed for visit |
when answer call the first thing you should do | find out who the caller is |
there are certain calls a medical assistant can handle the determination of which call will go to physician | screening |
purpose of screening calls is | find out how urgent call is |
the most important piece of information needed to schedule an out patient test | insurance information |
if an unscheduled patient should show up at office with an emergencypatient is what | seen by physician immediately ahead of other patients waiting |
when a patient cancels an appointment or does not show up the next course ofaction would be | call patient to reschedule document missed appointment in patient records |
manual scheduling of appointments uses a what | spiral bound appointment book |
Telephone courtesy includes all of the following except | put caller on hold automatically |
stream scheduling | allot specific time to patients |
open office hours | A. more flexibility C. lengthy waits |
the system that schedules 3 0r 4 patients every hour then seen in order the arrive at office | wave |
methodology of scheduling patients with the same kind of problems or conditions on certain days | cluster |
setting up matrix in scheduling book means what | blocks out time physician is not in the office and does not take patients |
established patients include | those who are currently under treatment |
person seen within the last three years | established patient |
matrix | should be written in red ink |
mailing method to prove an item was mailed and received | certified mail |
situation were a delay in treatment could be life threatening | emergency |
mailing method used when contents have a monetary value | Registered mail |
scheduling more then one patient for the same time slot | double booking |
written impressions of patients condition | progress notes |
lengthy document used for publication | manuscript |
medical report written by specialist after seeing a patient | consultation report |
written form of communication | memo |