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303 CR key term
Costumer Relations
Question | Answer |
---|---|
Competition | The rivalry between two or more businesses to attract scarce customer dollars |
Corporate culture | The values and ideals that ab organization encourages among its employees |
Courtesy | Polite behavior goods manners |
Customer loyalty | The customer's preference for a business usually expressed in regular purchases from the business |
Customer Relations | All the activities a business engages in to interact with is customers |
Customer services | Activities and benefits provided by a business to its customers to create goodwill and customers satisfaction |
Customer centric | Focused on customer need and wants |
Etiquette | Rules applying to acceptable behavior |
FAQs | Frequently Asked Questions used by business to answer questions on their web site or other marketing material |
Incentive | Something that will fulfill a customer's specific desire or need |
Internal customers | The people(i...e... employees) who work cooperatively together to archive business goals |
Patronage | Loyalty to a particular business |
Proactive | Adapting to environment in advance of the occurrence of events taking advantage of opportunities rather that reacting to problems |
Productivity | The amount and the value of goods and services produced from set amounts of resources |
Respect | Regard or esteem |
Target market | The particular group of costumers a business seeks to attract |
Touchpoints | All the opportunities that businesses have to connect with customers and reinforce their brand value |
word of mount promotion | Promotion for a business provided by customers who tell others their satisfaction with the business |