Chapter 4 Word Scramble
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Question | Answer |
Health team members must ______________________ with each other to give coordinated and effective care. | Communicate |
You communicate with the health team to determine what was ____________ for the person. | Done |
You communicate with the person to determine what _____________ to be done for the person. | Needs |
You communicate with the person to determine the person's ___________________ to treatment. | Response |
_________________________ is the exchange of information - a message sent is received and correctly interpreted by the intended person. | Communication |
You should use avoid words with more than __________________ meaning. | One |
When communicating with a person you should use familiar ______________. | Words |
When communicating with a person you should be ______________ and concise. | Brief |
When communicating with a person you should give information in a _____________________ and orderly manner. | Logical |
When communicating with a person you should give ______________ and be specific. | Facts |
You should always _______________ at the person you are communicating with. | Look |
When communicating with a person you should speak _____________ in a normal tone of voice. | Clearly |
You should always ask questions if you do not ___________________ what is said. | Understand |
What is a written or electronic account of a person's condition and response to treatment and care? | Chart |
The health team uses the ______________________ _______________ to share information about the person. | Medical record |
The medical record is a __________________ document. | Legal |
You have an _______________ and legal duty to keep the person's information confidential. | Ethical |
The resident has a right to see their chart, who should you report these requests to? | Nurse |
What document has the person's identifying information such as legal name, date of birth, gender, address and marital status | Admission sheet |
The activities of daily living flow sheet is used to record a person's ability to _________________ ADLs. | Perform |
What document summarizes information found in the medical record including medications, treatments, diagnoses and routine care measures. | Kardex |
The oral account of care and observations. | Reporting |
The written account of care and observations. | Recording |
You should report to the nurse at once whenever there is a change from normal or a change in the person's ______________________. | Condition |
You should report to the nurse whenever she _____________ you to do so. | Ask |
You should report to the nurse when you _____________ the unit for meals, breaks, or other reasons. | Leave |
You should report to the nurse ____________ the end-of-shift report. | Before |
Anyone who reads your ________________ should know what you observed, what you did, the person's response. | Charting |
Report only what __________ observed or did yourself. | You |
Never chart a procedure, treatment, or care measure until ______________ it is completed. | After |
Sign all entries with your name and _____ as required by center policy. | Title |
When charting you never ________________ your mistakes. | Erase |
When correcting errors, you should draw a _______________ through the incorrect parts and date and initial the mistake. | Line |
A clash between apposing interests or ideas is called _____________. | Conflict |
When dealing with conflict it is important to give ______________ and specific examples. | Facts |
When dealing with conflict you should talk in a ________________ setting. | Private |
When dealing with conflict you should focus on the _____________. | Problem |
When using the center's computer __________________ information can be retrieved by authorized staff. | Deleted |
Do not use email for information or messages that require __________________ reporting. | Immediate |
Do not put callers with an _________________________ on hold. | Emergency |
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