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Terminology

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Americans with Disabilities Act   Legislation to protect the rights of the diabled regarding access to employment, transporting,school,etc.  
Office Flow   The organization of an office environment that lends itself easily to teamwork, time management and patient flow.  
Capital Equipment   Items that require a large dollar amount to purchase and have a relatively long life.  
Vendors   Supplier of office supplies & equipment.  
Receptionist   The staff employee in an office who greets and assist incoming patients and performs duties that makes the office run smoothly.  
Medical Emergency   A patient condition that may be life threatening if not treated.  
Co-Payment   A designated amount of money that is required by a patient/member of some medical insurance plans to pay for medical services or medication.  
Collating   Collecting into one file all records, test results and information pertaining to a patient who is scheduled to see a physician.  
Sign-in   A register that helps keep track of all patients that comes into the office.  
Demographics   Information/data relating to descriptive info such as age,gender,ethic background,education,etc.  
No-Show   A patient that doesn't keep his/her appointment and doesn't call to cancel the appointment.  
Appointment Scheduling   Set schedule that directs the office workday.  
Specified Time Scheduling   Method used to allocate time slot to each patient.  
Specific Time   The time allocated on the schedule to each patient depending on the purpose of the office visit or the type of examination or testing that is to be done.  
Cycle Time   The length of time the average patient spends in the medical office.  
Wave Scheduling   A scheduling system that is set to begin and end each hour on time.  
Modified Wave Scheduling   A flexible scheduling system built on the hour as the base of each block of time.  
Double Booking   Scheduling two patients to be seen during the same time slot w/o allowing for any additional time in the schedule.  
Scheduling System   A system that facilitates the coordination of appropriate time segments for staff, patients and the practice's available equipment to provide efficient services.  
Computerized System   Computer program that runs appointment system.  
Real Time   Refers to automatically placing the appointment, patient needs, and information w/ in the appropriate areas of a computer appointment program vs. a manual system.  
Manual System   Medical practices that haven't converted to computerized system.  
Archive   The storage of items, such as files or records for future reference or back up.  
Matrix   Periods of time blocked out on the daily schedule when an appointment is unavilable.  
Patient No-Show   Failed appointments occur when a patient doesnt show up to keep an appointment.  
Advance Booking   The patient will schedule his/her next appointment.  
Tickler File   A small file box organized into the dates that a reminder postcard should be mailed.  
Patient Referrals   Physicians will often fere patients to another facility or physician for further testing & treatment.  
Surgical Schedular   The person in the surgery department who sets up and maintains the schedule for surgery & procedures.  
Acute Conditions   An illness/injury that a patient suddenly experiences, may not be life threatening.  
Triage   The process of sorting/grouping patients according to the seriousness of their condition.  
Time Patterns   Matrixing offtime within an appointment schedule for catch-up or nonscheduled appointments.  
New Patient   Needs to fill out a complete patient registration form containing demographic info.  
Established Patient   Any patient who has been previously seen by the physician and has an existing medical record/chart.  


   






 
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Created by: Bianca Jones