Busy. Please wait.
Log in with Clever
or

show password
Forgot Password?

Don't have an account?  Sign up 
Sign up using Clever
or

Username is available taken
show password


Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account.
Your email address is only used to allow you to reset your password. See our Privacy Policy and Terms of Service.


Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.

Customer Services

Quiz yourself by thinking what should be in each of the black spaces below before clicking on it to display the answer.
        Help!  

Question
Answer
What is customer service?   going above and beyond customers expectations  
🗑
What percentage of dissatisfied customers actually complain?   4%  
🗑
Most common complaint from a dissatisfied customers is about what?   An employee was indifferent  
🗑
True or False. All employees should have the knowledge of his/her job, companies history and operations, and menu and food products   TRUE  
🗑
True or False. All employee are involved in giving customer service   TRUE  
🗑
Sense of urgency means?   Responding to customers immediately  
🗑
True or false. Customers who complain offer an opportunity to demonstrate your best customer services.   TRUE  
🗑
What is the best way to handle an angry customer?   Listen carefully and without interruption  
🗑
True or False. Non-verbal communication is noticed.   TRUE  
🗑
Is the cashier an important role in the restaurant operation?   yes  
🗑
What is opening bank?   sum of money placed into the register for the purpose of providing change  
🗑
What is Z reading?   All sales printed on the cash register tape are totaled at a certain time  
🗑
What is a fast or short change artist?   a person who makes a living by cheating cashiers out of their money  
🗑
Where should the customer's cash be kept while change is being made?   on the register shelve  
🗑
How many step are involved in handling a cost transaction where no mistakes are made?   6  
🗑
What is an over-ring?   human error has produced a figure on the cash register tape that is higher than the amount collected  
🗑
How do you handle a customer who comes back and complains about not receiving the correct change?   Take their name and number and inform them that after you count out the register you will contact him.  
🗑
Where is the best place to count the receipts?   Manager office  
🗑


   

Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
 
To hide a column, click on the column name.
 
To hide the entire table, click on the "Hide All" button.
 
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
 
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.

 
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how
Created by: kalimu12
Popular Miscellaneous sets