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Medical Office 1

Professionalism & Success

Two accrediting bodies for medical assisting training programs are ABHES and CAAHEP.
Entry-level administrative duties for a medical assistant include creating and maintaining patient medical records, and billing and coding.
main purpose of the American Association of Medical Assistants (AAMA) is to raise the standards of professionalism.
Which organization do you need to contact to obtain an RMA credential? AMT
Which of the following is the best description of networking? Building alliances that generate opportunities
becoming a member of the AAMA. which of the following is most likely one of your benefits? Group insurance
Empathy putting yourself in someone else's shoes
Flexibility ability to adapt to changes and handle them with professionalism
Self-Motivation Offering assistance with work that needs to be done even if it is not your assigned job
Diplomacy Communicating in a way that is not offensive and expresses and inspires cooperation
Professionalism Exhibiting courteous, conscientious, and a generally businesslike manner at all times
Critical thinking skills The ability to evaluate and solve problems
Detail-oriented The ability to pay attention to minute aspects of a task
Attitude Having a positive and caring appearance
Integrity Honesty, reliability, and dependability
Diplomacy The ability to communicate in a non-offensive manner
Team member Taking on additional job responsibilities to assist other staff members.
RMA exam is divided into knowledge areas which include: general, clinical, and administrative
advantage of hiring a multiskilled (cma/rma) professional for the medical office is to: reduce overhead in the office.
AAMA requires that CMA(AAMA) members obtain 60 continuing education credits every 5
set of procedures that a medical assistant can perform and the actions that she can take under the terms of her professional license and training are her Scope of practice.
Hard skills specific technical and operational proficiency -- Hard skills represent Scheduling appointments •Coding for insurance purposes •Managing medical records •Interviewing patients •Taking vital signs •Assisting a provider with patient examinations
Soft skills personal qualifications or behaviors that enhance an individual’s interactions, job performance, and career prospects; these are sometimes called people skills
Professional Behavior Examples Comprehension• Persistence• Self-Confidence •Judgment •Knowledge •Organization •Integrity •Growth •Teamwork• Acceptance of Criticism
Work Quality striving for excellence in doing the job and having pride in your performance
Relations with Others Empathy •Professional Boundaries •Cultural Diversity •Patient Advocacy
constructive criticism which is counseling or advice that is intended to be useful with the goal of improving something
American Medical Technologists (AMT) Established in 1939, AMT began a program to register medical assistants at accredited schools in the early 1970
CAAHEP accredits medical assisting programs in both public and private postsecondary institutions throughout the United States that prepare individuals for entry into the medical assisting profession.
ABHES accredits private postsecondary institutions and programs that prepare individuals for entry into the medical assisting profession
MA programs must cover the following topics Anatomy and physiology •Medical terminology •Medical law and ethics •Psychology •Oral and written communications •Laboratory procedures •Clinical and administrative procedures
Graduation from an accredited program helps your career in three ways First, it shows that you have completed a program that meets nationally accepted standards. •Second, it provides recognition of your education by professional peers. •Third, it makes you eligible for registration or certification.
scope of practice set of procedures that can be performed and the actions that can be taken under the terms of his or her professional license and training.
Standard of care is a legal term that refers to the care that would ordinarily be provided by an average, prudent healthcare provider in a given situation.
Comprehension ability to learn, retain, and process information
Persistence continuing in spite of difficulty—being determined and overcoming obstacles. Two other words for persistence are perseverance and tenacity
Self-Confidence believing in oneself
Judgment evaluating a situation, reaching an appropriate conclusion, and acting accordingly. It is also referred to as critical thinking
Knowledge understanding gained through study and experience.
Organization planning and coordinating information and tasks in an orderly manner to efficiently complete a job in a given time frame
Growth an ongoing effort to learn and improve
Teamwork working with others in the best interest of completing the job
Team dynamics consist Assisting each other on a daily basis with the duties required. •Avoiding interpersonal conflict with members of the team. •Performing extra responsibilities without questioning or complaining. •Being considerate of all other team members
coordination integration of activities. A typical patient may have three or more physician specialists
guidelines for professional boundaries Address the patient only by his or her last name unless first asking permission to use his or her first name (children are an exception). •Avoid offering advice on personal matters. •Use only tasteful, appropriate humor.
Punctuality and Attendance You are expected to be at your duty station ready to work at the given time
Professional Appearance Your approved uniform•Your shoes should be comfortable, clean, and in good condition•Choose a hairstyle that is flattering and conservative•Your nails should be kept at a short working length, no more than one-fourth of an inch, and of a natural color
Communication giving and receiving accurate information; communication is a two-way process, with a responsibility on both sides
Problem solving (critical thinking) step-by-step Identify the problem and define it clearly. •Identify the potential effects of the problem. •Clearly identify the objectives to be achieved. •Identify as many potential solutions and strategies as possible. •Analyze the potential solutions and strategies.
Time management controlling how you spend your time. People who use time management techniques routinely are the high achievers, professionally and personally
Study Tips Study in a quiet area away from distractions. •Find a study “buddy” who is just as committed to and focused on success as you are. •Formal classroom courses require at least as much work time outside of class as inside it to prepare
honeymoon phase your job is wonderful. You have boundless energy and enthusiasm, and all things seem possible
awakening phase realization that your initial expectations were unrealistic. The job is not working out the way you thought it would
brownout phase chronic fatigue and irritability, frustrated and angry and project the blame for your difficulties onto others. Coworkers and managers may comment on it.
full-scale burnout phase usually takes 3 to 4 years to get to this phase, an overwhelming sense of failure and a devastating loss of self-esteem and self-confidence
phoenix phenomenon arise from the burnout ashes, First, you need to rest and relax, Second, be realistic in your job expectations as well as your aspirations and goals. Third, create balance in your life. Invest more of yourself in family and other personal relationships
Created by: baybro9933