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Chapter 6 HCR

Chapter 6 Misc.

QuestionAnswer
A Alpha
B Bravo
C Charlie
D Delta
E Echo
F Foxtrot
G Golf
H Hotel
I India
J Juliet
K Kilo
L Lima
M Mike
N November
O Oscar
P Papa
Q Quebec
R Romeo
S Sierra
T Tango
U Uniform
V Victor
W Whiskey
X X-ray
Y Yankee
Z Zulu
Voicemail used to store and forward messages when a person is unavailable
Toll call a long-distance telephone call at charges above a local rate
Speakerphone hands free conversation has many advantages but always remember patient privacy
Telecommunication transmit voice or data over a distance
Telephone decision grid guide the assistant as calls are screened and transferred
Cellular telephone wireless telephone that communicates through cell sites (antenna towers).
Conference call often referred to as teleconferencing, is an electronic means of permitting several physicians to consult with one another at the same time from different locations
Telephone reference aid list of important telephone numbers on a sheet for medical office
Triage sort things out three level system: low risk, urgent, emergent
Telephone log a record of phone calls and their details
Answering service used when office is closed
Urgent care walk-in clinic focused on the delivery of ambulatory care
Screening involves asking good questions and then following a standardized plan to route calls to the proper person
Callbacks a telephone call made to return a call
Emergency care critical situation requiring immediate treatment to avoid putting a person’s life in danger
Protocol medical office procedure
Material Safety Data Sheet (MSDS) red- fire yellow-instability blue- health white-specific
Types Of Fires Class A: Ordinary combustibles Class B: Chemical Class C: Electric Class D: Flammable Metals
Freud's 3 Personalities ID- Pleasure Principle Ego- Reality Principle Superego- Morality Principle
Defense Mechanism Repression, regression, aggression, denial, apathy, projection, displacement, reflection
Tort Wrong (unintentional or intentional)
Advance Directives DNR Medical Directive Living Will Health Care Proxy Power of attorney
Created by: a.pina