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Consultation

QuestionAnswer
What is consultation? The ability to provide guidance.
What is guidance? Facilitated problem solving.
What does facilitated mean? "made easier"
Name the seven elements of McKinsey's 7-S Framework. Structure, Strategy, Systems, Style, Staff, Skills Superordinate goals
What does OED stand for? Organizational Effectiveness and Development
What does MITIGATE mean? to reduce the impact of something
what does COHESIVENESS mean? the quality of sticking together and creating unity
What are five positive outcomes of communication efforts? Identification and mitigation of risks; Increased employee buy-in and participation; Increased trust between management and employees; Identification of needed training; Increased leadership cohesiveness
Why do some employees resist change? Fear of the unknown; Comfort in the status quo
What can you do with employees resistant to change? Offer empathy, communicate effectively, provide support
Why do some employees welcome change? They can see the benefits of the change; they like increased challenges
What can you do with employees who welcome change? Recognize their positive attitude; delegate them to help other employees see the benefits of change; offer them support.
What can you do with employees who have a neutral attitude toward change? Sell them on the benefits of the change; provide them with opportunities for involvement.
What four conditions did Lawson and Price identify to make change easier? Shared purpose; reinforcement systems; skills and training; consistent role models
What are the three stages of Lewin's Model of the Change Process? Unfreezing the current state; Moving toward the new state; Refreezing the new state.
What are the 8 steps in Kotter's Model of Change? 1. Create a sense of urgency. 2. Assemble a strong guiding team. 3. Provide a clear vision. 4. Over-communicate. 5. Empower action. 6. Ensure short-term successes. 7. Sustain progress and build on achievements. 8. Institutionalization.
What are three approaches to planning and implementing a change? Cascade, Progressive, Organic
What is the name of the approach to change which is a top-down sequence that eventually transforms lower units and levels of the organization? Cascade
What is the name of the approach to change which starts at the top and is broadcast to the entire organization, and people slowly change with added information. Progressive
What is the name of the approach to change which can start at any level, spreads unevenly through the organization, but gains speed when leadership is supportive of local change and leaders. Organic
What skill could most improve an HR function’s ability to manage change? a. Mastery of complex communication b. Knowledge of current job descriptions c. Understanding of strategic implications d. Evaluation a. Mastery of complex communication
What must be understood about change? a. Acceptance takes a long time. b. It involves employees’ cognition, emotions, and behavior. c. Most employees will embrace it. d. Global organizations must standardize their processes for introducing it. b. It involves employees’ cognition, emotions, and behavior.
What important action takes place at the end of Lewin’s model? a. Employee input is sought. b. Vision of future is communicated. c. Change is made a part of the organization’s policies or processes. d.Employees are motivated to accept the change. c. Change is made a part of the organization’s policies or processes.
Created by: edenmj