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COMP TIA Review 901

Greg's COMP TIA Review 901

QuestionAnswer
A node (router) in a computer network that is a key stopping point for data on its way to or from other networks that allows communication data to be sent back and forth is called a ... Hub, Router, Gateway, Bridge Gateway
Which of the following solutions is used to hide the internal IP addresses by modifying IP address information in IP packet headers while in transit across a traffic routing device? NAC, ACL, NAT, DMZ NAT
What is the number of contact pins used by SO-DIMM DDR3 SDRAM modules? 168, 172, 204, 214 204
An AUI (Attachment Unit Interface) Connector is used for ? 10 Base T, 10 Base 5, 10 Base 2, Game Ports 10 Base 5
A Thinnet 10 Base 2 cable system uses coaxial cables with which type of connector? RJ-45, AUI 15 pin, BNC, ST BNC
What command is used to test to see if there is a specific workstation active on the network? Netstat, NS Lookup, Ipconfig, Ping Ping
If you install a new disk drive into a computer, but cannot access it, you must use FDISK and FORMAT to make the disk accessible. True or False? True
What uses a single connector for both video and audio? HDMI, DVI-D, DVi, OLED SVGA HDMI
Which type of slot contains a single lane for data which actually has 4 wires? PCI Express X 1, PCI Express X 4, PCI Express X 16, PCI Express X 8 PCI Express X 1
For every tick of the system crystal clock, how many ticks does the CPU make? 8, 5, 1 10 10 ticks
Passwords, Drive Encryption, TPM Chips, LoJack, and Secure Boot are 5 ways to make what more secure? CMOS, Firewall, BIOS, Firmware BIOS
How can you retrieve a forgotten password in the BIOS? Call the manufacturer, remove the CMOS battery, unplug the computer and restart it, start up the computer in safe mode Remove the CMOS battery
This allows one to remotely locate, lock, and delete data from a mobile device. Bootjack, LoJack, Hijack, SecureBoot LoJack
The first sector of a partitioned storage device, used for booting the computer and often a target of malware is called the MBR (Master Boot Record). True or False? True
What is the name for modifying the contents of the BIOS? PXE Boot, flashing, overclocking, clocking Flashing
Better security, Faster startup , Support for drives larger than 2.2 Terabytes , and Support for a 64 bit firmware device are reasons why UEFI replaced what? CMOS, BIOS, DOS, RAM BIOS
What is the dedicated server for AMD? AMD Opteron, AMD Athelon, AMD Sempron, AMD FX AMD Opteron
Where can one view and adjust a computer's base level settings? BIOS, CMOS, Control Panel, Safe Mode CMOS Setup Program (F1 or Delete) options
Where are the variable settings of the CMOS setup program stored? CMOS Battery, NVRAM, RAM, ROM NVRAM (nonvolatile random access memory)
Random Access Memory is a collection of integrated circuits that store data and program information in patterns of 1's and 0's in the chip. True or False? True
What program can easily make changes to the setup stored in the CMOS RAM? I/O Shield Setup, CMOS Setup, BIOS Setup, Config Setup BIOS Setup
If a PC is not keeping correct time, what could be the issue? Overheating, CMOS battery about to die, overclocking, a virus infected the computer. The CMOS battery is about to die
Temperature is the most important thing to monitor in the BIOS. True or False? True
This Moves information in and out of the processor and other devices as well as allows devices to communicate with each other: Hub, Bus, Bridge, Router Bus
Fire Wire 400 or 800, E SATA, or Super HIgh Speed are common standards for what? network connections, SCSI, secure digital cards, external drives external drives
The Platform through which all connected components communicate and provides basic services for the machine to operate. It is known as the "spine" of the computer or "systemboard".: CMOS, BIOS, Motherboard, Bus BIOS
CPU, circuitry, expansion slots, video components, RAM slots, and other chips are all found on the: Bus, CMOS, Motherboard, CPU Motherboard
I/O ports directly built into the motherboard, CPU positioned so that the power supply cools it, & the ability for the PC to be turned off & on via software are advantages that the new ATX style of motherboard over the older AT models. T or F? True
A virus may be the cause when troubleshooting drive errors, such as read & write errors, if you find that your hardware checks out as fully functional, but you still experience errors. True or False? True
This Allows for the addition of new interfaces to new technologies without replacing the motherboard: Expansion Slots, Riser Cards, USB Slots, Hard Drives Expansion Slot
What is the minimum amount of RAM required for Windows 7? 256 MB, 1 GB, 4GB, 512 MB 1 GB
What is the minimum CPU requirement for WIndows XP? 533 Mhz, 233 Mhz, 66Mhz, 166 Mhz 233 Mhz
What are mini PCI's used for? phones, laptops & tablets, car GPS systems, older model PC's. Laptops and other portable devices
Which hardware components do power-on self-test (POST) errors in the 17xx range direct you to investigate or troubleshoot? CPU failure, Hard Drive Failure, RAM Failure, Keyboard Failure Hard Drive
Where are memory chips stored? SIMMS or DIMMS, BIOS, CMOS, Chipset SIMMS or DIMMS
What is the purpose of Bit Locker to Go? There is no such thing, allows you to move encryption keys to other PC's, allows for the encryption of a USB drive, allows you to store encryption keys & certificates allows for the encryption of a USB drive
What is the high speed RAM called? VRAM, SDRAM, RDRAM, NVRAM RDRAM (Rambus dynamic RAM)
Controller chips that monitor and direct the traffic on the motherboard between the buses is called the.... Hub, Router, Chipset, Memory Chips Chipset
This connects the system bus to other fast buses and handles communication between the CPU, RAM, and PCIe video cards. Southbridge, Northbridge, Hub, Router Northbridge
A battery the size of a dime powers the CMOS. True or False? True
What is the standard power supply connector for the motherboard with ATX? 7 pin, 9 pin, 20 pin, 120 pin The 20 Pin main connector
The difference in the power grid supply between the US and Europe is that the US uses 220/ 240 VAC and Europe uses 110/120 VAC? True or False? False-The US uses 110/120 VAC and Europe uses 220 to 240 VAC
What type of connector is used for a computer fan? Molex 3 or 4 pin, Molex 7 pin, Molex 9 pin, Molex 20 pin Molex Connector (Three pin or 4 pin)
With what connector type is the USB port and the Audio Jack connected to the motherboard? 7 pin, 3 pin, 10 pin, 20 pin 10 pin connector
What do the initials SDRAM stand for? Safe DRAM, Slow DRAM, Synchronous DRAM, Speed DRAM Synchronous DRAM
What is the relationship between clock speed and the throughput? 1 to 10, 1 to 8, 1 to 5, 1 to 20 1 to 8
For a newly added hard drive, this command allows you to configure the drive with a file system so that Windows can store information on the disk. CHKDSK, FORMAT, DEFRAG, FDISK FORMAT
What type of IPV4 address is 10.10.101.211? Class A Public, Class B Public, Class A Private, Class B Private Class A Private
Using 100 Base T, what is the distance between the node and the hub/switch? 550 meters, 185 meters, 100 meters, 60 meters 100 meters
What resolution does Windows use in Safe Mode? 1280 by 256, 800 by 600, 640 by 480, 1024 by 768 640 by 480
The advantages of serial over parallel is that a serial link transmits less data per clock cycle but can achieve a higher data rate, serial has fewer interconnecting cables which take up less space, serial allows crosstalk, & its cheaper True or False? True
How many USB slots does the traditional motherboard offer? 1, 2, 3, 4 Two
Which of the following uses a TFT Active Matrix resolution screen? Choose all that apply- CRT, Projection Screen, LCD, Laptop LCD & Laptop
Riser cards are used to provide expansions slot types that are not present on the system or that exist in insufficient numbers-its a card that hosts other cards. True or False? True
Video capture converts analog video signal into digital video. The resulting computer file creates a digital video stream. True or False? True
How much data does a CD ROM hold? 4.7 GB, 700 MB, 1 GB, 450 MB 700 MB
How much data can a DVD-ROM hold? 50 GB, 4. 7 GB, 17 GB, 100 GB 4.7 GB (one sided) and up to 17 GB double sided double layered (as much as 26 CD's)
What is the capacity of a Blu-Ray disc? 50 GB, 480 Mbs, 4.7GB, 100 GB 50- GB
A CD-R differs from a CD-RW in that the RW has a rewriteable optical disc. It can write to the disc, erase data, and add more data. True or False? True
Cylinders, Heads, and Sectors are the 3 components of a hard disk. True or False? True
A solution that alleviates the problem of depleting IPv4 address space by allowing multiple hosts on the same private LAN to share a single public IP address is known as: DNS, APIPA, NAT, DHCP NAT
SD cards, Micro SD, Mini SD, SSD, Hybrid are all types of storage cards. True or False? True
What is a common refresh rate for an LCD? 120 HZ, 240 HZ, 60 HZ, 90 HZ 60 HZ
How many master drives can each IDE interface have? 0, 1, 2, 3 One (called the slave drive)
Compared to electromechanical HDD's, SDD's are typically less susceptible to physical shock, are silent, have lower latency, but are more expensive. True or False? True
RAID stands for Redundant Array of Independent Disks and it is a way of combining the storage power of more than one hard drive for a special purpose such as increased performance or fault tolerance. True or False? True
What is the nickname for RAID 0? Disk Mirroring, Disk Striping, Disk Mirroring with Striping, Striping with Parity Disk Stripping-Breaks data into chunks that are written in succession to different disks.
What is the nickname of RAID1? Disk Mirroring, Disk Striping, Disk Mirroring with Striping, Striping with Parity Disk Mirroring-writing data to two or more hard drives at he same time
What is the nickname of RAID 5? Disk Mirroring, Disk Striping, Disk Mirroring with Striping, Striping with Parity Stripping with Parity (combines the benefit of RAID 0 and RAID 1). If one drives fail, the parity information can be used to recover what was on the failed drive.
An advantage of RAID 10 is that It is a combination of stripping and mirroring. It makes the storage level fast and resilient at the same time and its inexpensive. It secures your data and stores it better. True or False? True
To install an IDE Drive what order would you perform the following: Connect power supply cable, set master slave jumper o drive, partition and format the drive, configure the drive in BIOS, connect the ribbon cable to the motherboard, install the drive 1) Set the master slave jumper on the drive 2)Install the drive in the drive key 3) connect the power supply cable 4) connect the ribbon cable to the drive and the motherboard 5) Configure the drive in the BIOS setup 6) Partition and format the drive
Pi grid array (PGA), single edge contact cartridges (SECC), and land grid array (LGA) are the different socket types that plug a CPU into the motherboard. True or False? True
Intel and AMD are the two main companies that manufacture computer chips. True or False? True
If a customer asked you to compare one CPU to another what characteristics would you include? (Select all that apply) Speed, core, cache size, graphics, hyperthreading capability, all of these characteristics All of them
An advantage of a dual core processor is that it combines two processors into one chip. One chip splits operations and performs as two in order to get better performance results. True or False? True
Cache is an extremely fast memory used to store data that is waiting to enter or exit the CPU. Level 1 cache holds data that is waiting to enter the CPU & Level 2 cache (back side cache) holds data that is waiting to exit the CPU. True or False? True
Hyperthreading enables the computer to multitask more efficiently between the CPU & demanding applications. It allows multiple threads to run simultaneously and improve response and reaction time. True or False True
Things that can reduce CPU heat include which of the following heat sink, fans, thermal paste, & liquid cooling cases, all of the above All of them
How fast does USB 2.0 run? 480 Mbps, 640 Mbps, 1 Gbps, 10 Gbps 480 Mbps
Multiple devices that are wired together in a sequence or ring is called? Daisy Chaining, Hyperthreading, Heirarchial star topology, point to point Daisy Chaining
A computer can't get any sound out of the laptop's speakers. Which factors could be the cause of this? (Select 2) sound driver needs to be installed, laptop is on battery power, wrong version of Window's Media Player , volume turned down Volume turned down and sound driver needs to be installed
How many wires does a parallel cable have? 4 wires, 2 wires, 8 wires, 6 wires 8 wires
What type of signal does a VGA cable carry? digital, analog, digital and analog analog
What are the two audio plugs on a computer for? (Name 3) headphones, speakers, mouse, microphone, MIDI, printer Headphones, speakers, micophones
What is the standard connector for a telephone line hooked into a computer? RJ-45, RJ-11, P-1, ST RJ-11 Jack
Bluetooth, Infrared, & Radio Frequencies. Are these wired or wireless connections? Wireless Connections
This allows smartphones and other equipped devices to communicate when near each other or when touching. It uses less power than Bluetooth and does not require pairing. Infared, Near Field Communication, Radio, 802.11ac Near Field Communication
How far can Bluetooth carry a signal? 5 meters, 10 meters, 15 meters, 100 meters 10 meters or 35 feet/ at 24 Mbps at 2. 4 GHz.
The dedicated server for Intel is the (Name 2) Xeon, Phenom, Itanium, Celeron, Pentimum, Core i7 Xeon and Itanium
How far can infrared carry a signal? 3 Mbps, 4 Mbps, 10 Mbps, 1GB 4 Mbps at 15 feet
Multiplying the voltage by the current determines the wattage a device draws. True or False? True
Wattage, Dual-Rail, Size, Number of Connectors,& ATX capability are factors to be taken into account when purchasing what? Power Supply
What could one offer to a customer with high graphic needs? Multicore processor, high end video, Maximum RAM, specialized audio and video cards, larger and faster hard drive, dual monitors, all of the above All of the Above
You have to have a TV tuner card if you want TV signals on your PC. True or False? True
A thick client runs the operating system and applications from the local hard drive whereas a thin client runs these components from a remote server. True or False? False
What is the monitor's refresh rate? How many times in 1 second the scanning beam of electrons redraw the screen , the frequency at which an imaging device produces unique images called frames, number of horizontal & vertical pixels displayed. How many times in 1 second the scanning beam of electrons redraws the screen. The phosphors stay bright only for a fraction of a second so they must be hit with electrons to stay lit. Given in HZ per second. Display rates of 75 hz or below have flickers
What is the monitor's frame rate? How many times in 1 second the scanning beam of electrons redraw the screen , the frequency at which an imaging device produces unique images called frames, number of horizontal & vertical pixels displayed. frequency at which an imaging device produces unique images called frames. The frames per second write to the buffer.
What is the resolution of the monitor? How many times in 1 second the scanning beam of electrons redraw the screen , the frequency at which an imaging device produces unique images called frames, number of horizontal & vertical pixels displayed. number of horizontal and vertical pixels that are displayed. Most monitors allow for two or more resolutions.
The proportional relationship between the width and its height and is usually expressed as a ratio such as 16:9 is called the Aspect Ratio. True or False True
Core i3, Core i5 and Core i7 along with Pentinum, Celeron, and Xeon use what type of socket? 775, 1155 & 1156, 1366, 2011 Land Grid Array 1155 (H2) and 1156 (H1)
The AMD Athalon and Athalon 62, Athalon FM 64FX, Opteron, Cempron, and Phenom utilize what sockets and number of pins? Socket AM2 and 940 pins
Mice, Keyboards, scanners, barcode readers, microphones, joysticks motion sensors, biometric devices, digitizers, touchpads, smart card readers, digital cameras, webcams, camcorders, & MIDI enabled devices are examples of output devices. True or False False-they are input devices
Printers, speakers, Display devices, touchscreen, Smart TV are some examples of output devices. True or False True
USB is a more common interface for printers than serial or parallel because it has a higher transfer rate, it automatically recognizes the new device, it is plug and play, and allows several printers to be connected at once. True or False? True
How many pins does a Socket T have? 775, 1155, 1556, 1366 775
How far is the range on a Bluetooth printer? 5 meters, 10 meters, 15, meters, 25 meters 10 meters or 33 feet.
Cloud Printing means that a printer is connected to a vendor's cloud and then the printer is available anywhere there is internet access. True or False? True
Bonjour is an Apple technology that discovers devices on a network and facilitates the sharing of a printer on the network. True or False? True
AirPrint is an Microsoft technology for printing wirelessly to a printer network. True or False? False. It is used by Apple
Ensuring all users are authenticated to the device, ensuring users are only given rights to the device they need, considering the use of DLP, using encrpytion devices & auditing users to see what they are doing are all ways to make printers more secure. T True
How often should one change the printer drum? once a month, yearly, every time the toner is changed, only if it is broken Many printers the drum and toner come in one cartridge so every time the toner is changed. In other laser printers, the drum is separate and is changed on an as needed basis
What are the 6 steps of imaging for laser printers? 1) Conditioning 2)Writing (processing) 3)Developing 4) Transferring 5) Fusing 6) Cleaning
What is the most common type of printer used today? Laser, Thermal, Inkjet, Dot Matrix InkJet
Fax machines, handheld packaging tracking machines, credit card terminals, & printers that need high quality graphics should use thermal heat. True or False? True
Why might a company still have a dot matrix or impact printer? too expensive to replace, need to print carbon copies like legal documents, uses less electricity, the paper is cheaper Need to print multiple sheets at a time like carbon copies
Which of the following is a standard firmware interface for PC's designed to replace the BIOS? UEFI, NVRAM, CMOS, CHS UEFI
Which of the following is memory that does not lose its content when power is lost to the machine? CMOS, NVRAM, CHS, SDRAM NVRAM
Which of the following is called the ''Drive Geometry"? EEPROM, SDRAM, CHS, CMOS CHS (Cylinders, Heads Sectors)
Which of the following is NOT an example of an optical drive? CD, CD-R, DVD, ROM ROM
Where do you change the boot sequence? BIOS/UEFI settings, Control Panel, Jumper Settings, Command Prompt BIOS/UEFI
What valve represents the relationship between the speed of the CPU and that of the motherboard bus? Divisor, Multiplier, Gradient, Correlation Multiplier
Which of the following is required to take the most advantage of drive encryption technologies? LoJack, Secure Boot, TPM Chip, POST Card TPM (Trusted Platform Model)
Which of the following allows you to remotely locate, lock, and delete the date on a mobile device when it is stolen? LoJack, TPM Chip, POST card, Secure Boot LoJack
Which of the following is a standard adopted by many vendors that requires the operating system to check the integrity of all systems files before allowing the boot process to proceed? PXE Boot, Secure Boot, POST boot, Bootcheck Secure Boot
What is the name of the set of diagnostic steps the computer undertakes when you first boot it up? PXE, CHS, POST, PRE POST (Power on Self Test)
Class C addresses are what range of numbers? 1-126, 128-191, 192-223, 192-292 192-223
Which of the 3 types of network cables are the most expensive? Fiber, Twisted, Coaxial Fiber
What are the 3 type of fiber cable connectors? S Video, BNC, SC, LC, ST, S C (square connector) ST (barrel shaped), and LC (looks like SC but has a flange on top)
What are the major problems with UTP? Expensive, Outside Interference, Crosstalk, Known to break (brittle) Outside Interference & Crosstalk
T568A and T568B are the two wiring standards commonly used in twisted pairs today. True or False? True
Why are coaxial cables rarely used today? brittle, expensive, vulnerable to security breaches, if connector cable is bad, the entire system has to be replaced, all of the above All of the Above
RG-6 and RG-59 are what types of cables? Fiber, Twisted Pair, Coaxial Coaxial
Cat 6 cable can transmit data at what speeds? 1 Gbps, 5 Gbps, 10 Gbps, 50 Gbps Cat 6 -10 Gbps
Which of the following should a network technician configure to limit access for a SOHO wired network by the computers NIC hardware ID? Proxy server, MAC filtering, DNS, SANS MAC filtering
To send a signal to multiple locations in a house or office one would need a.... router, node, splitter, modem Splitter
TCP/IP is the protocol of the Internet? True or False? True
A host is any machine or interface that participates in a TCP/IP network whether a client or a server. True or False? True
IP addresses are determined manually or digitally issued by DNS. True or False? False, They are digitally issued by DHCP
1-126 is range of numbers associated with Class A of IP addresses? True or False? True
Automatic Private IP Addressing (APIPA) is a Microsoft feature added to its operating system for clients who cannot find a DHCP server but are configured to get their address from the DHCP. True or False? True
Static and Dynamic are the two methods for entering address information for a host? True or False? True
What does DNS stand for and what does it do? What port does it use? 25, 53, 80, 110 Domain Name Service (resolves names to IP addresses) Port 53
This issues IP configuration data. TCP/IP, DHCP, DNS, NAT DHCP
Taking the total number of hosts available to you and dividing it into smaller networks is called? partitioning or subnetting Subnetting
Which Intel Socket is the highest performing and has 2011 pins? Socket B, Socket T, Socket R, Socket FM Socket R
What is FTP and what does it do? What are the ports associated with FTP? 20-21, 137-139, 160-161 File Transfer Protocol-a TCP/IP software that permits the transferring of files between computer system. Ports 20 and 21
What is SSH and what does it do? What port does it use? 20, 21, 22, 25 Secure Shell-remote administration tool that can serve alternative to using Telnet to remotely access and configure a device like a router or switch. It uses port 22
What is Telnet and what port does it use? 20, 22, 23, 25 Protocol that functions at the application layer of the OSI model providing terminal emulation capabilities. It has lost favor to SSH because it sends data including passwords in text format. It uses port 23
What is SMTP and what does it do? What port does it use? 20, 21, 22, 25 Simple Mail Transfer Protocol-it is a protocol for sending email between SMTP servers. Clients use Ior POP or I MAP to access email. It uses port 25.
What is HTTP and what port does it use? 80, 110, 161, 3389 Hypertext Transfer Protocol is used for communications between a web and a web browser. It runs on port 80
What is POP3? What port does it use? 22, 25, 80, 110 The Post Office Protocol is a protocol for receiving email from a mail server. It uses port 110
What is IMAP? What port does it use? 80, 110, 143, 443 Internet Message Access Protocol-protocol wit store and forward capability. Allows messages to be stored on email server instead of downloaded to the client. It uses port 143
What is HTTPS and what port does it use? 25, 80, 443, 3389 Hypertext Transfer Protocol over Secure Sockets Layer is a protocol used to make a secure connection. It uses port 443
What is RDP and what port does it use? 80, 427, 443, 3389 Remote Desktop Protocol is used in a Windows environment to make remote desktop communications possible. It uses port 3389
LDAP is Lightweight Directory Access Protocol and provides a mechanism to access and query directory services systems (Microsoft' or Norvell's Directory) and it uses port 389. True or False? True
What is SNMP? What port(s) does it use? 20-21, 137-139, 160-161 Simple Network Management Protocol is a protocol that facilitates network management functionality. It uses 160-161
What is SMB? What port does it use? 110, 389, 445, 457 Service Message Block and is used to share access to resources. It uses port 445
Common Internet File Sharing shares a port with SMB which is what port? 110, 389, 445, 548 445
WEP, WPA, WPA2, TKIP.and AES are the different wireless encryption "types". True or False? True
Intel Socket B has how many pins? 755 pins, 1150 pins, 1155 pins, 1366 pins 1366
What was created to replace the WEP (Wired Equivalent Privacy) ? WPA, WPA 2, TKIP, AES, All of the above all of the above
One advantage of TKIP (Temporary Key Integrity Protocol is that it scrambles encryption keys using a hashtag algorithim. True or False? True
How many computers are considered a small office or home network-SOHO? 1, 5, 8, 10 Less than 10
Does Intel use Land Grid Arrays or Pin Grid Arrays? Land Grid Arrays
What is the default port when connecting to a website? 3389. 110, 80, 25 Port 80
What is the act of mapping one port to another that allows external users to access private LANS? Port forwarding, port triggering, port access, port mapping Port Forwarding
An AMD FM2 has how many pins? 904, 940, 1150, 2011 904
This is a place where one can place a public server for access by only those who you want. You can hide certain parts of the network (internal and internet). Firewall, DMZ, Port Blocking, Password Encyption Demilitarized Zones -
It allows an organization to present a single address to the Internet for all computer connections, it tracks inbound and outbound traffic, & hides your network from the world making it a good firewall for small networks. DHCP, NAT, NNTP, HTTPS NAT (Network Area Translation)
The main functionality of the Basic Input/Output System (BIOS) is to perform the initial hardware checks after the computer is powered on and start up the operating system. True or False True
Which of the following terms refers to a microchip embedded on the motherboard of a personal computer or laptop that can store keys, passwords and digital certificates? UTM, EFS, MBR, or TPM TPM
After completing the initial diagnostics, the startup BIOS program checks for information about secondary storage devices that might contain the OS. The list of devices & the order in which they should be checked is the Boot System. T or F? True
After a normal system shutdown, when the computer is turned off, contents of the memory used to store BIOS settings are: Erased, Stored on Hard Drive, Retained, Stored in page file Retained
Which of the following terms refers to a technology that allows for storing passwords, certificates, or encryption keys in a hardware chip? ACL, EFS, UAC, TPM TPM (Trusted Platform Model)
Which of the following are power management specifications? (Select 2 answers) ACPI, HCL, TPM, EMI, APM APM and ACPI
In modern PCs, the procedure of replacing BIOS contents in order to upgrade to a newer version is sometimes referred to as: Flashing the BIOS, Direct Memory Access, Hard Boot, Overstocking Flashing the BIOS
Which of the following is an example of firmware? USB, BIOS, DRAM, Windows Operating System? BIOS
A software embedded into a hardware chip is commonly referred to as: Shareware, Malware, Firmware, Adware Firmware
Which Windows OS utility can be used to view basic information about computer's BIOS? MISNF032.EXE, Control Panel, WINVER.EXE, IPCOFIG MISNF032.EXE
Which of the following acronyms refers to an integrated circuit that keeps track of the current time in a PC? CRT, CMOS, RTC, MBR RTC
Which of the following acronyms refers to a series of basic hardware diagnostic tests performed by the startup BIOS after the computer is powered on? QOS,. POTS, CMOS, POST POST
What kind of security features can be set in BIOS? (Select all that apply) Windows User Account Control settings , User password required when the computer is powered on, Group Policy settings, Password-restricted access to the BIOS setup utility Password Restriction to the BIOS and User Password required when computer powered on
The highest level of security offered by LoJack can be achieved when Persistence Module resides in: USB, BIOS, DRAM, Windows Operating System Computer BIOS
Chassis intrusion detection is an option that can be enabled / disabled in the BIOS setup utility Coupled with a hardware sensor mounted in the computer case, this option can check if the case was opened and display an alert during next boot. T or F True
Which of the following resources can be used by an operating system to communicate with hardware? (Select 2 answers) SSH, Device Manager, System BIOS, Device Drivers, Command Line Interface BIOS an Device Drivers
After replacing a modular hardware component inside computer case, the updated information about specific parameters of the new device is stored in: System BIOS, Startup BIOS, Secondary Storage, CMOS RAM CMOS RAM
A BIOS might be reflashed in order to: (Select all that apply)Fix physical hardware faults found inside the computer's case, Fix known programming errors discovered in the current BIOS version, Repair damaged BIOS, Provide support for new hardware Fix known programming, Repair Damaged BIOS, Provide support for new hardware
The CMOS setup utility can be accessed by pressing: Reset button on the front panel of a computer case, The key set by the motherboard manufacturer for accessing CMOS setup utility during boot, Del key during boot, F1 key while logged in Windows The key set by the motherboard for accessing CMOS during boot
CMOS settings can be set to factory defaults by: (Select all that apply): Using a jumper found on the motherboard, Changing settings in Windows Manager, Resetting the CMOS battery, Choosing the default configuration option in the CMOS setup utility Resetting the CMOS battery, using a jumper, Choosing the default configuration in the CMOS setup
Which of the following terms refer to BIOS types that can be updated without removing the BIOS chip from a motherboard? (Select 2 answers) EEPROM, ROM, Plug and Play, EPROM, Flash Memory EEPROM and Flash Memory
In order to retain its configuration data, CMOS RAM requires constant supply of electricity which is provided by the: AC Adapter, Power Supply, CMOS Battery, Uninterruptable Power Supply CMOS Battery
For CPUs without integrated memory controller, which part of the chipset manages communication between the CPU and memory? I/O Controller HUB, Northbridge, Fusion Controller HUB, Southbridge Northbridge
What is the name of the most common connector type used for providing power to various hardware components inside the computer case? RJ-45, BNC, Molex, USB Molex
A switch, button, or LED on the front/top panel of a computer case has a connector linked to it that must be attached to the appropriate pins on the: Riser Card, Expansion Slot, Power Supply, Motherboard Motherboard
Which of the memory types listed below are designed to store permanent data that cannot be changed? (Select all that apply) RAM, EPROM, ROM, PROM, EEPROM PROM
A Single Data Rate Synchronous Dynamic Random Access Memory (SDR SDRAM) can read/write one word of data per clock cycle. True or False True
What is the number of contact pins used in SDR SDRAM modules? 144, 168, 184, 240 168
What is the peak transfer rate of a DDR-266 module? 1600 Mbps, 2133 Mbps, 2666Mbps, 3200 Mbps 2133 Mbps
What is the most common memory module form factor type used in laptop computers? SODIMMS, DIMM, MicroDIMM, C-RIMM SODIMMS
Random Access Memory (RAM) falls into the category of the so-called volatile storage media. It requires a continuous flow of electricity to preserve its contents thus all the data stored in RAM lasts only while the power is on. True or False True
The placement of a notch on the RAM module contact surface allows for proper alignment of the module with the memory bank on the motherboard and prevents the installation of incompatible memory types. True or False True
A memory module form factor commonly used in sub-notebook devices is known as: C-RIMM, MicroDIMM, SO-DIMM, DIMM MicroDIMM
ECC type RAM: Can only detect errors, but does not have the capability to correct them , Refers to parity RAM, Offers better performance in terms of speed when compared to a non-ECC type of RAM, Can detect and correct errors Can detect and Correct Errors
Compared to a non-ECC type of memory, the ECC RAM is a less expensive option and will always perform faster: True or False False
The color-coded memory slots on the motherboard indicate that the system is capable of taking advantage of the multi-channel memory architecture. True or False True
A single-sided memory module type can have memory chips placed on both sides of the module: True or False True
A special-purpose memory type used by graphics controllers is known as: UDIMM, Registered Memory, SRAM, MicroDIMM, VRAM VRAM
Which of the memory types listed below allows for permanent storage of data? VRAM, DVD RAM, Static RAM, Buffered Memory, DRAM DVD-RAM
A type of Printed Circuit Board (PCB) that can be installed in a motherboard slot in order to extend the system functionality is commonly referred to as an expansion card. True or False True
What type of safety measures should accompany the installation of an adapter card? ESD Protection, EMI Protection, RFI Protection, EMP Protection ESD Protection
If a system fails to autoconfigure the newly added adapter card through PnP, finishing the configuration process requires manual installation of device drivers. True or False True
A type of daughterboard equipped with expansion slots providing the capability for attaching further expansion cards that are placed parallel with the mainboard in order to save space is: Firewire Card, Riser Card, Storage Card, Thunderbird Card Riser Card
Which of the following answers list(s) example(s) of storage media type(s) that can be read, but not written to? (Select all that apply) BD-R, CD-ROM, DVD-RW, BD-RE, DVD-ROM, CD-RW CD-ROM, DVD ROM
Which of the terms listed below refers to computer data storage systems, data storage devices, and data storage media that can be written to once, but read from multiple times? DVD-RW, Tape Library, Floppy Disk, WORM WORM
Which of the following is an example of Write Once, Read Many (WORM) storage media type? BD-R, Flash Drive, CD-RW, Magnetic Tape, CDROM BD-R, CDROM
What are the storage limitations of a standard CD-ROM media format? (Select 2 answers) Less than 800 MB of data storage capacity, 120 minutes of uncompressed audio, More than 800 MB of data storage capacity, Up to 80 minutes of uncompressed audio Less than 800 MB of data storage and up to 80 minutes of uncompressed audio
Which of the following places in Microsoft Windows allows for easy access to all queued print jobs? Control Panel, Windows Taskbar, Device Manager, Print Spooler Windows Taskbar
In laser printing, long vertical streaks on each output page indicate a problem related to: Printer Callibration, Damaged Drum, Printer Driver, Clogged Print Head Nozzles Damaged Imaging Drum
What type of memory goes in a laptop? DIMM,, Micro DIMM, SO DIMM, RIMM SODIMMS
Garbled characters on the output pages would indicate a problem related to the printer's: Callibration, Device Driver, Fuser Assembly, Imaging Drum Device Driver
Which of the following allow(s) for print device sharing over a wired connection? (Select all that apply) USB, Parallel, 802.1x, Bluetooth, Ethernet, Infared, Serial Parallel, Ethernet, Serial, USB
A software that temporarily stores print jobs on the computer hard disk or in memory until the printer is ready to print them is called: Task Scheduler, Feed Assembly, Task Manager, Printer Spooler Print Spooler
What port is HTTP? 25, 53, 80, 110 80
A 1xx POST error code indicates a problem with the: Video RAM or ROM, Hard Drive, System Board System Board
A customer calls that her computer just stopped working and it worked fine last night. What do you check first? Power supply, place CMOS battery, check AC outlet, reseat the hard drive Power Supply-Plugged In
What port is DNS? 25, 53, 110, 143 53
What port is HTTPS? 80, 110, 443, 3389 443
What port is SMTP? 21, 25, 110, 443 25
What port is RDP? 25, 110, 427, 3389 3389
What port is IMAP? 110, 137, 143, 443 143
Which TCP port for File Transfer Protocol is used for administering a session? 20, 21, 22, 25 Port 21
Which TCP port for File Transfer Protocol is used for sending file data? 20, 21, 22, 25 Port 20
What port is Telnet? 20, 21, 22, 25 Port 23
POP 3 uses which port? 25, 80, 110, 143 110
Secure Shell port uses which number? 20, 21, 22, 25 22
Which ports are reserved for NETBIOS? 20-22, 137-139, 137-139
SMB and CIFS use which port number? 25, 110, 445, 465, 527 445
What port is used by SLP (Service Location Protocol-Apple)? 25, 110, 427, 548 427
Which ports are proprietary to Apple file protocol services? 20 & 21, 3387 & 3389, 137-139, 160 &161, 427 & 548 548 and 427
Which of the POST beep codes indicates a RAM error? one long beep, one long and one short beep, steady short beeps, steady long beeps Steady short beeps
Which of the POST beep codes indicates a video card error? one short beep, one long beep, one long and one short beep, one long and two short beeps One long and two short beeps
One short beep when the computer is turned in indicates what? RAM error, CPU error, everything is fine, Hard Drive error Everything is fine and it booted up properly.
What type of cabling is immune to radio and electrical interference? (Choose 3 ) Fiber Optic, Coaxial, UTP, Ethernet, STP, Fiber Optic and STP
Cat 5e cables and Cat 6 cables can travel over how long of a distance? 10 meters, 50 meters, 75 meters, 100 meters 100 Meters
Normally you plug speakers into what type of port? Fire Wire, DVI, 1/8 inch TRS, 1/4 inch TRS 1/8 inch TRS Jacks
What encrypts and filters traffic in and out of your network? Router, Firewall, DMZ, Hub Firewall
Holding down the power button and the Home button for at least 10 seconds is called a soft reset on a mobile phone. True or False? False-hard reset
Soft Reset,Hard Reset,Remove the Battery & Return to Factory settings or Replace the battery are all steps you would you take if your mobile phone will not turn on. True or False True
A Single Data Rate Synchronous Dynamic Random Access Memory (SDR SDRAM) can read/write one word of data per clock cycle. True or False? True
For CPU's without integrated memory controller which part of the chipset manages communication between the CPU and Memory? Southbridge, Northbridge. Hub, Router Northbridge
In order to retain its configuration data, CMOS RAM requires constant supply of electricity provided by the.....Hard Drive, CMOS Battery, Power Supply, Memory Chips CMOS Battery
Molex is the most common type of connector that provides power to the hardware within the computer case? True or False? True
Static Random Access Memory is Volatile, Faster than DRAM, more expensive than DRAM, & utilized for CPU cache memory chips as compared to DRAM? True or False? True
Which of the following is NOT a type of motherboard expansion slot? ISA, PCI, AGP, ATX ATX
Which of the following is NOT a type of computer hard drive? IDE, EIDE, SCSI, FDD FDD (Floppy Disk Drive)
Which of the following retains the information it's storing when the power to the system is turned off? CPU, ROM, RAM, DRAM DIMM ROM
Which of the following is NOT a type of RAM? DIMM, SIMM. ROM. SLIPP ROM
What does FDISK do? recovers lost clusters on the hard drive performs low-level formatting of the hard drive fixes bad sectors on the hard drive creates partitions on the hard drive Creates partitions on the hard drive
What type of connector is used to plug a telephone line into a modem? RJ-11, RJ-45, RJ-10, RG-6 RJ-11
The ATX power supply connectors uses a single P1 Connector. True or False? True
How many pins does a SIMM have? 50, 64, 30 or 72, 168 128 30 or 72
How many pins does a DIMM have? 50, 64, 72, 128 168 168
Parity is an extra bit stored with data in RAM that is used to check for errors when the data is read back. True or False? True
What are the four basic key functions of a computer system? input, processing, output, storage, all of the above All of the Above
Which of the following are sensitive to electrostatic discharge (ESD) damage? a. memory b. CPU c. hard drive d. PC add-on cards e. CD ROM drive f. motherboard All of them
Which of the following conditions most increases the likelihood that ESD will occur? cool, damp conditions, cool, dry conditions hot, damp conditions hot, dry conditions Cool and Dry Conditions
Which of the following components is an example of firmware? EEPROM, BIOS/UEFI, Cache, RAM BIOS/UEFI
Which of the following is a general term for the program that holds system information related to the starting of a computer? CMOS DRAM] Cache Memory UEFI CMOS
Which IEEE version supports peer-to-peer transmission of data? 1394a, 1394b, 1394.3, 1394 1394.3
Which of the following standards provides for data transfer rates up to 800 Mbps with a maximum cable length of 100 meters? IEEE 1284 IEEE 1394a RS-232 USB 2.0 IEEE 1394b 1394b
What is the maximum data transfer rate of an IEEE 1394a device? 400 Mbps, 800 Mbps, 100 Mbps, 1,600 Mbps 200 Mbps 400 Mbps
The role of the CMOS in a modern computer is to save information about system devices. True or False? True
What is the maximum cable length for the IEEE 1394a standard? 3 meters, 5 meters, 100 meters, 4.5 meters 4.5 meters
How many devices does a single IEEE 1394 bus support? 256, 127, 63, 8 63
Which of the following components is a non-volatile memory technology for saving system settings when the computer is powered off? EEPROM chips BIOS password CMOS battery CMOS chips EEPROM Chips
Which of the following could be detrimental while flashing the BIOS? Application of power, Low humidity, High humidity, Loss of power Loss of Power
Which of the following situations is most likely to require a system BIOS update? You are upgrading a processor, You are upgrading a modem, You are upgrading a network card, You are upgrading a sound card. Upgrading a processor
3 improvements that UEFI has over BIOS is faster start up times, it supports drives larger than 2.2 TB, and supports 64 bit firmware. True or False? True
Which security measure can be used to generate and store cryptographic keys? Chassis intrusion detection, BIOS/UEFI password, Trusted Platform Module (TPM), Drive Lock TPM
The PING command makes use of ICMP (Internet Control Message Protocol) to test connectivity between 2 devices. True orFalse? True
The command or utility TRACEROUTE is used to trace the path of a data packet through the network. True or False? False- It is TRACERT
What is the most common reason for an unexpected reboot? overheating, ESD Damage, RFI, Memory Leak Overheating
Which of the following is typically not a cause of system leakage? Memory issues, virus, video driver, bad NIC driver Bad NIC driver
What process may generate beep codes during reboot? SMART, POST, DCDIAG, BIOS POST
The system is rebooting unexpectedly but is not overheating. What other component can cause this problem? motherboard, power supply, CMOS battery, inverter Power Supply
What should be the ambient temperature inside a computer case? 60-90 degrees, 50-100 degrees, 30-70 degrees, 40-80 degrees 60-90 degrees
What is the proprietary screen crashes called in Windows? Pin Wheel, BSOD, Bomb Screen, PSOID BSOD (Blue Screen of Death)
What operating system uses the Pin Wheel of death as a term for system crashes? Apple, LINUX, WIndows, UNIX Apple
When procurring a a replacement capacitor, which of the following need not match? Voltage, Manufacturer, Same or larger capacitor, Same external size Same manufacturer
Which tool can be used to test a port? Power supply tester, POST Card, Loopback Plug, Multimeter Loopback Plug
A device designed to filter and transfer IP packets between dissimilar types of computer networks is called: Hub, Bridge, Router, Patch Panel Router
An infrastructure device designed for connecting wireless/wired client devices to a network is commonly referred to as: Router, Access Point, WiFi Analyzer, Bridge Access Point
What type of device would be the most convenient for interconnecting two or more physically separated network segments? Hub, Router, Bridge, Repeater Wireless Bridge
Which of the devices listed below allows for establishing a communication channel over a PSTN? Analog Modem, ICS server, Multilayer Switch, Default Gateway Analog Modem
A simple device consisting of multiple computer ports arranged in rows used for the purpose of cable management is known as: Router, Patch Panel, Hub, Access Point Patch Panel
A type of network device that amplifies received signal so it can be transmitted over greater distance without loss in quality is called: Repeater, Router, Patch Panel, Bridge Repeater
A computer networking technology that enables sending data over wiring used for transmission of electrical power is called: PLC, EXP, PoE, EPP PLC
PoE refers to a solution that allows for carrying both data and electrical power over a single twisted-pair Ethernet cable. True or False? True
Which of the following tools would be used for attaching RJ-45 connectors to a twisted-pair Ethernet cable? Cable Tester, Needle Nose Pliers, Punchdown Tool, Crimper Crimper
What is the name of a tool used for removing electrical insulation cover from electric wires? Crimper, Cable Tester, Wire Stripper, Needlenose Pliers Wire Stripper
Which of the tools listed below would be used for testing power supply voltage output? Torx screwdriver, Toner and Probe Kit, Loopback Plug, Multimeter Multimeter
Which RAID is the most commonly used? Raid 0, Raid 1, Raid 5, Raid 10 RAID 5
What is the name of a networking tool used for locating a cable in a cabling bundle or tracing individual wires in a cable? Cable Tester, Multimeter, Tone and Probe Kit, Crimper Toner and Probe Kit
A type of tool used for verifying correct electrical connections of wires in a cable is known as: Crimper, Cable Tester, Multimeter, Tone and Probe Kit Cable Tester
While troubleshooting problems with a Network Interface Card (NIC), connector pins on the NIC's port can be tested with the use of: Cable Tester, Loopback Plug, Multimeter, Tone and Probe Kit Loopback Plug
Which of the networking tools listed below is used for attaching wires to a patch panel? Cable Crimper, Punchdown Tool, Cable Stripper, Needlenose Pliers Punchdown Tool
What networking tool would be of help in determining the optimal placement of a WAP? Cable Tester, Multimeter, WiFi Analyzer, Tone and Probe Kit, Access Point WiFi Analyzer
The disadvantage of this device results that any incoming signal on any of its ports is recreated and sent out on any connected ports, which in turn forces all the connected devices to share the total amount of available bandwidth. HUB, Bridge, Switch, AP HUB
PCL (Printer Control Language) and Post Script are two languages describe the appearance of a printed page. True or False? True
What 2 tools would be the most appropriate to clean the inside of a laser printer? Toner Vacuum, Brush, Can of compressed air, Vacuum Cleaner, Windex & Soft cloth Can of Compressed Air and Toner Vacuum
PDF and XPS are File formats commonly used in virtual printing. True or False True
In laser printing, long vertical streaks on each output page indicate a problem related to: Pickup Rollers, Imaging Drum, Device Driver Imaging Drum
Garbled characters on the output pages would indicate a problem related to the printer's: Imaging Drum, Device Driver, Pickup Rollers Device Driver
IPP and LPD/LPR are Examples of network protocols designed to enable remote printing. True or False True
To improve quality of output for laser printers, they use what technology? DOD (Drop on Demand), ECP (Enhanced Parallel Port), Post Script, RET (Resolution Enhancement Technology) RET
Imaging Drums are found in what type of printer? Thermal, Dot Matrix, Laser, Impact Laser
A set of printer replacement parts is commonly referred to as the: Replacement Kit, Maintenance Kit, Printer Kit, Maintenance Bay Maintenance Kit
Bluetooth, 802.11X,& Infared allows for print device sharing over a wired connection? True or False False-they are wireless
USB, Parallel, Serial,& Ethernet allows connections for print devices over a wired connection. True or False? True
What is the encryption that uses the same key for encryption and decryption? PKI, Single Key, Kerebos, Symmetric Symmetric
In laser printing, toner falling off of the printed copy indicates a problem with: Rollers, Fusing Unit, Device Driver, Duplexer Fusing Unit
Which printer type is often used as a PoS terminal component? Laser, Inkjet, Thermal, Dot Matrix Thermal
Which step of the laser printer imaging process requires troubleshooting if a printer produces ghost images on output pages? Developing, Exposing, Cleaning, Processing Cleaning
A special screwdriver called a T-8 Torx screwdriver is used to work on a notebook. True or False? True
If damaged, which component can render the hard drive useless? caddy, rails, signal pins, chassis Signal Pins
Which is not an advantage of Solid State Drives? Cheaper, not as susceptible to damage, faster, no moving parts Cheaper (they are more expensive)
What size hard drives goes in a laptop? 1.5 inch, 2. 5 inch, 5 inch, 7, 5 inch 2.0 inch, 2.5 inch, 3.5 inch 2.5 inch
8 bits are equal to how many bytes? 0, 1, 2, 16 1
What is the easiest thing to damage when fixing a keyboard on a laptop? The keys, data cable, plastic cover, plastic screws Data Cable
A patch panel is a device to which the cables running through the walls from the hosts are connected. True or False? True
What connects LAN's together? Bridge, Hub, Switch, Router Router
Two or more LAN's connected together make up a ... MAN, WAN, PAN, WLAN WAN
A LAN that is a Personal Area Network made up of personal devices is called a MAN. True or False? False-it is called a PAN
The Process of connecting a device to a smartphone or tablet with a cellular connection is called: Piggybacking, Tethering, Sharing, Daisy Chaining Tethering
802.11 is also known as a ..... Mobile Hotspot, Infrared, Bluetooth, PoE Mobile Hotspot
100 Base T tells one three things. What are they? 100 tells the speed of the network 100 Mbps Base tells you if its broadband or baseband T tells you it is twisted pair cabling
Quality of Service (Qos) manages the flow of network traffic. True or False? True
WAP's Routers, and Controllers use what to manage hardware in devices? Software, Firmware, Hardware, Drivers Firmware
Similarly to magnetic drives, Solid State-Drives (SSDs) require periodic defragmentation in order to improve system performance. True or False False
A tiny spot on an LCD monitor display screen that permanently remains black when it should be activated and displaying color is commonly referred to as stuck pixel. True or False True
A dim display on a laptop LCD screen might indicate a problem related to: (Select 2 answers) Stuck pixels Backlight Dead pixels Incorrect color patterns Inverter Backlight and Inverter
A permanent computer display screen discoloration caused by displaying the same static image for extended periods of time is known as: Burn In
Which of the following command-line utilities allows to test the reachability of a host across an IP network? NETSTAT IPCONFIG TRACERT PING PING
Which of the Windows Command Prompt tools listed below allows to display IP addresses, subnet mask, and default gateway for all adapters? NETSTAT IFCONFIG TRACERT IPCONFIG IPCONFIG
A Linux command-line utility used for displaying and modifying network interface configuration settings is called IFCONFIG NET CONFIG IPCONFIG NETWORKSETUP IFCONFIG
Microsoft Windows OS command-line command for displaying intermediary points on the packet route is called: TRACERT ROUTE PRINT TRACEROUTE NETSTAT TRACERT
What is the name of a command-line utility in MS Windows that allows for displaying protocol statistics and current TCP/IP network connections? TRACERT TRACEROUTE NETSTAT NSLOOKUP NETSTAT
Which of the following answers lists a Windows command-line utility designed to be of help in troubleshooting NetBIOS name resolution problems? NETSTAT NSLOOKUP NBTSTAT TRACEROUTE NBSTAT
The following Windows command-line command can be used to display a list of domains, computers, or shared resources available on a specific computer. NET VIEW REG NETSTAT VIEW NETVIEW
Which of the network administration command-line tools listed below is used for DNS queries? TRACERT NSLOOKUP NETSTAT PATHPING NSLOOKUP
Which step of the laser printer imaging process requires troubleshooting if a printer produces ghost images on output pages? Charging Fusing Exposing Developing Cleaning Cleaning
In laser printing, toner falling off of the printed copy indicates a problem with: Toner cartridge Print head Cleaning blade Fusing unit Fusing Unit
Garbled characters on output pages would indicate a printing problem related to: Calibration, Printer driver Fuser assembly Imaging drum Printer Driver
A maintenance kit is set of printer replacement parts. True or False? True
Which of the answers listed below refers to a memory type commonly used as an additional external storage in laptops? ROM Flash USB Magnetic drive Flash
What is the most common type of laptop port used for the purpose of connecting peripheral devices? eSATA, USB FireWire PS/2 USB
Which of the following functionalities allows to overcome standard keyboard size restrictions in laptops? Touchpad Numeric keypad Fn key Digitizer Fn Key
Internal hard drive types used in laptop computers include: (Select all that apply) Flash drives SSHDs USB drives Magnetic disks SSDs SSHD's, Magnetic Disks, SSD's
What is the name of an HDD type that combines high performance and capacity at a relatively low device cost? SSD Flash drive Magnetic drive USB drive SSHD SSHD
Which of the following answers lists the most common magnetic drive form factor used in laptops? 3.5-inch 5.25-inch 1.8-inch 2.5-inch 2.5 inch
The most common battery type that can be found in modern portable devices is a lithium ion battery. True or False? True
Compared to port replicators, docking stations: Cannot be used with portable computers, Usually offer additional ports and capabilities, Offer exactly the same features, Usually offer less ports and capabilities Offers more ports and capabilities
Which of the devices listed below offers the least amount of options when it comes to hardware upgrades that can be performed by the device user? Laptop Workstation Desktop Tablet Tablet
Portable devices combining the capabilities of mobile phones and handheld PCs are commonly referred to as: Smartphones
Which of the answers listed below refers to a technology that enables carrying out mobile payment transactions with the use of the physical phone device? WAP NFC IR RFC NFC
Which of the following technologies can be used by devices communicating in a WPAN? (Select all that apply) Bluetooth IEEE 802.3 Near Field Communication (NFC) Infrared (IR) 100BASE-T Bluetooth, Infared, NFC
Users have started calling the helpdesk reporting they cannot access resources on the network or the Internet. What setting should the technician check? SNMP, DHCP, NNTP, WLAN DHCP
For which of the following types of printers should a technician obtain a maintenance kit containing a fuser, transfer roller, and pickup rollers? Thermal, Impact, Inkjet, Laser Laser
A technician is giving a safety class to new employees. Which of the following contains potentially dangerous voltages and should be handled with care, even if the power has been recently disconnected? Laser Printer, Wireless Router, Shredder, CRT Monitor CRT Monitor
Which of the following ports is typically used for sending email? 21, 22, 23, 25 25 (SMTP)
A customer brings a laptop in for repair, because the screen image is upside down. Which of the following is the BEST solution? Replace the Video Card, Connect to an external monitor, update video drivers, change the screen orientation Change the Screen Resolution
A company wants to conserve paper without limiting the ability to print. Which of the following settings needs to be configured? Orientation, Duplex, Collate, Quality Duplex
Which of the following types of cables are MOST likely to be used to connect to an external hard drive? (Select TWO) Molex, SPDIF, eSATA, HDMI, USB 3.0, CAT6e eSata and USB 3.0
Which of the following display technologies provides the BEST range of visible colors? CRT, LCD, Plasma, OLED OLED
Which of the following BEST describes the reason a network administrator would task a tech with replacing a hub with a switch? The hub did not provide PoE, The hub had too many collisions, The hub was out of ports, The hub had a bad port question_ Hub had too many collisions
Android smartphones are typically different from other smartphone devices in that: They are more secure, they use open source operating systems, they receive apps from different sources, operate with a proprietary system Use Open Source operating systems
A technician is installing Hyper-V and is getting an error that the software is not able to be installed. Which of the following processor characteristics should be checked? Cache size, Virtualization support, Number of cores Hyperthreading Virtualization Support
A technician is not able to boot to Windows OS. A “Non-bootable device found” message appears on the screen when the computer restarts. What is the MOST likely cause of the error message? A bootable HDD is not recognized in the BIOS
You are assembling a Graphic CAD/CAM design workstation. From the parts available choose those that best meet the requirements: Choose 3: 16GB DDR3, 32GB DDR3, Nivida GE Force GT 240, Intel i7-990X, AMD FX-8150, Galaxy Ge ForceGTX 760 4G 16GB DDR3, AMD FX-8150, 32GB DDR3
our inkjet printer prints a continuous black streak on the page. What will resolve this issue? Clean Print Head, Clean Fuser, Replace corona transfer wire, Clean Toner Clean Print Head
What motherboard form factor would you select when designing a Home Theatre PC? Low Profile ATX, Mini ITX, Micro ATX, None of these Micro ATX
What is the file type necessary for you to view a Mac disk image in Windows over a network? ODB, HFS, OSX, DMG DMG
You unbox a new PC and let it sit for an hour to avoid any temperature related problems. Once connected and turned on you boot the PC and immediately notice that there are about 20 white spots in the center of the screen. What do you do? Read the troubleshooting manual, Restart the monitor, run the manufacturers diagnostic system
You are setting up a conference room to support 15 users .You have been given a wireless router to make sure everyone has a solid connection. In order to ensure the minimum disruption to their service what service would you disable on the new router? DHCP
You have just connected a second monitor to your laptop. It is not displaying anything. What would you check? Power to Monitor, Cable Connections, Display Settings in Software, All of These All of these
The process of moving the toner to the drum is known as which of the following? Transferring, Processing, Developing, Exposing Developing
You are building a Blade server. Which bus architecture will you use? PCI-X, PCI, Riser, PCIe PCI-X
What is a common use for a flash card slot in a notebook? (Choose two) Extra Memory, Increasing processor speed, Data Storage, Graphics acceleration, network connections Memory and Storage
When disconnecting the keyboard ribbon cables from the notebook, which is the best method to use? Remove the screw that that holds the ZIF down, never disconnect these, gently pull the cable out, gently pull on the connectors retaining latch Pull out the actual plug carefully
Three short beeps during POST indicates which of the following POST error, broken speaker, Normal Post (Ok), clock doubler is inoperative POST error
Your PC displays 'Non System Disk or Disk Error'. What does thsi mean? The system files were not transferred to the hard drive, the system was not shut down properly, the CMOS lost its hard drive configuration, the hard drive partition was not activated System files were not transferred to the hard drive
Which security measure uses a unique key that can be used for hardware system identification? Chassis Intrusion Detection, BIOS password, DriveLock, TPM TPM
Which of the following would indicate when a system case cover is removed? Chassis Intrusion detection, TPM, Drivelock, BIOS Password Chassis Intrusion
What is the most common type of memory found in a typical PC? ROM, RAM, DDR3, DDR2 ROM
Where is the BIOS stored on a standard PC? ROM, RAM, SSD, HDD ROM
Which two form factors are most commonly used today? USB 2 and HDMI, MiniATX and Micro ATX, ATX and ITX, Nano ITX and Pico ITX? ATX and ITX
Which of these is NOT a valid reason to install a new expansion card in your PC? To connect an extra monitor, increase network interfaces, boost CPU performance, add a VGA connection To boost CPU performance
Which type of RAID array provides zero redundancy? RAID 10, RAID 5, RAID 0, RAID 1 RAID 0
What is the name for modifying the contents of the BIOS? Overclocking, PXE Boot, Flashing, Clocking Flashing
Which of the following is not a standard rotational speed found on a hard drive? 10,000, 7,200, 5,200, 5,400 5,200
The purpose of a heat sink on a motherboard is to pull the heat out of a hot device and the fins of the heat sink. True or False? True
Who are the two biggest x86 processor manufacturers in existence? Intel and AMD
Which of the following is not a USB connector type? B, Micro, S, C S (USB has type A, B, C, Micro, Mini)
Given a requirement to use a power connector that can handle either 3.3v, 5 or 12v, which type of connection should you use? Molex 4 pin, EPS 8 pin, ATX 4 pin, SATA 15 pin SATA 15 pin
You finished setting up your home server PC, and notice that you are unable to access an Excel spreadsheet on your device. What did you forget when finalizing your home server? Install a spreadsheet program, file sharing, Gigabit NIC, Hard Drive update File Sharing
On an LCD display, how many times per minute does the number of pixels change? 144, 120, 60, it doesn't change It doesn't change (the display or refresh rate can change but not the display)
You purchased a new monitor for your PC, and plan to set up dual monitors for increased efficiency. However, the new monitor only accepts DVI connections, and your PC only has a free HDMI port. What type of adapter do you need for the new monitor? DVI-to HDMI
If you are working in an environment with many different servers, what would be the most beneficial device to connect all of these to for ease of administration? MIDI, Smart TV, KVM, Wireless Router KVM (Keyboard, Video, and Mouse)
At your company your boss complains about the cost of ink and copier supplies. What type of printer would you suggest to him to replace the old copiers? Thermal because they use heat and a special kind of paper. That would be the only cost.
After clearing a paper jam out of your inkjet printer, you decide to do a full maintenance on the unit. What other maintenance could be done to the printer? Clean Heads, perform callibrations, replace cartridges
You are a technician and asked to select components to build a computer that will be used for CAD/CAM. Which components are the BEST TWO choices? MIDI sound card, Onboard graphics, Triple channel memory, TV tuner, Socket 1366 CPU 1366, Triple Channel Memory ( Intel’s 1366 platform uses an enormous 12MB L3 cache, a triple-channel RAM design as well as a superfast system bus, QuickPath Interconnect or QPI)
There are alternatives available to satisfy the built-in mass storage needs of computers. Which are current hard drive technologies? (Choose 3) Magnetic drive, Tape drive, Hybrid drive,Solid State Drive, Floppy disk, Digital versatile disc Magnetic, Solid State, Hybrid
To which type of expansion slot would you install an X16 card? PCI, PCIe, USB, PCI-X PCIe
Tim installs a CPU into a computer. Shortly, the processor starts to overheat. What is the most likely problem? The CPU is not locked down, The CPU is not properly seated, Thermal compound was not applied, The CPU is not compatible with the motherboard Thermal compound was not applied
Which of the following would cause the POST to fail? Select 2 CPU, Power Supply, Optical Drive, Memory, Hard Drive CPU, Memory
Which expansion bus uses lanes to transfer data? PCI, DMI, PCIe, SATA PCIe
Which of the following might you find as part of a tablet computer? (Select 2) Flash Memory, SATA hard drive, Multi Touch Screen, 24 inch display Flash Memory and Multi Touch Screen
What kind of socket incorporates "Lands" to ensure connectivity to a CPU? PGA, Chipset, LGA, Copper LGA
Which device stores data over the long term? CPU, RAM, Hard Drive, Video Card Hard Drive
How many pins are inside a SATA data connector? 15, 7, 24, 127 7
How should you hold RAM when installing it? By the edges, by the front and back, with tweezers, with a punchdown tool By the edges
Which of the following uses a single 24 pin main motherboard? ATX, ATX12V 1.3, ATX12V2,0, ATX 5V 2.0 ATX 12V 2.0
What is the maximum data transfer rate of SATA revision 3.0? 1.5Gb/s, 150 MB/s, 3.0 Gb/s, 6.0 Gb/s 6.0Gb/s
What type of adapter card accepts broadcast programming? FireWire, Video Capture, Network Interface, TV Tuner TV Tuner Card
Which of the following types of custom PC's requires an HDMI output? HTPC, Gaming PC, Virtualization Workstation, CAD/CAM workstation HTPC
What is the delay in the RAM's response to a request from the memory controller called? Latency, Standard Deviation, Fetch Interval, Lag Latency
What is the minimum number of hard drives needed to implement RAID 5? 2, 5, 3, 4 3
What type of adapter card is normally plugged into a PCIe X16 adapter card slot? Video
To prevent damage to a computer, a computer should be connected to which of the following? power strip, power inverter, AC/DC converter, UPS UPS (Uninterrupted Power Supply) protects computer against surges and spikes
Which of the following is a common type of CPU for a smartphone? LGA 2011, SoC, Core i7, LPDDR SoC (System on a chip)
Which of the following components could cause POST to beep several times and fail during BOOT? Sound Card, Power Supply, Hard Drive, RAM RAM
Which of the following has the fastest throughput? CD-ROM, Hard Drive, RAM, USB RAM
Which kind of form factors are found in HTPC's? ATX, Pico-ATX< Micro-ATX, Nano-ATX Micro-ATX
Which of the following is not a Video Port? DVI, HDMI, Display/Port, S/PDIF S/PDIF
Which of the following is necessary for a CAD/CAM workstation? (select 2) Powerful CPU, HDMI output, Surround Sound, High End Video Powerful CPU, High End Video
Which of the following technologies allows two mobile devices to transfer data by simply touching them together? USB, NFC, Bluetooth, Wi-Fi NFC (Near Field Communications)
What type of power connector is used for a X-16 Video Card? Molex 4 pin, SATA 15 pin, PCIe 6 pin, P1 24 pin PCIe 6 pin
What kind of current does a typical PC draw from a wall outlet? Direct, Neutral, Alternating, Draw Alternating
When running cables through drop ceilings, what type of cable do you need? PVC, Category 5, Strong, Plenum Plenum
Which of the following is the maximum data transfer rate of an 802.11n? 11Mbps, 600 Mbps, 480 Mbps, 54 Mbps, 1.7 Gbps 600 Mbps
What device connects multiple computers together in a LAN? Modem, Router, Switch, Firewall Switch
Which of the following is the default subnet mask for the IP address 192.158.1.1? 255.255.0.0, 255.255.255.0, 255.0.0.0, 255.255.255.255 255.255.255.0
Which of the following is the minimum category cable needed for a 1000BASE T Network? Category 3, Category 5, Category 5e, Category 6 Category 5e
Which of the following IP addresses can be routed across the internet? 127.0.0.1, 192.168.1.1, 129.52.50.13, 10.52.50.13 129.52.50.13
Which of the following cable types have a copper medium? (Select 3) Twisted pair, coaxial, Fiber Optic, Category 7, Multimode Twisted Pair, Coaxial, Category 7
Which of the following cable types can protect from Electromagnetic Interference? (Select 2) UTP, STP, Fiber Optic, Category 6 STP and Fiber Optic
You are configuring Bob's computer to the internet. Which of the following are required? (Select all that apply) DNS server address, Gateway address, Email server name, DHCP server address, Domain name DNS server address and Gateway address
Which of the following translates a computer name into an IP address? TCP, UDP, DNS, FTP DNS
A customer wants to access the Internet from many different locations around the US? Which of the following is the best technology to enable her to do so? Infrared, Cellular WAN, Bluetooth, 802.11n 802.11n
A wireless network is referred to as which of the following? SSID, WPA, DMZ, DHCP SSID (Service Set Identifier)
Which of the following connector types is used by Fiber Optic cabling? LC, RJ45, RG-6, RJ11 LC
Which of the following internet services are wireless? (Select all that apply) Cable internet, WIMAX, Satellite, DSL, Cellular, Fiber Optic WiMax, Satellite, Cellular
Which of the following describes two or more LAN's connected together over a large geographical distance? PAN, WAN, WLAN, MAN WAN
Which device connects to the network and has the sole purpose or providing data to clients? NAS, NAT, NAC, Iaas NAS (Network Attached Storage)
You are making your own networking patch cable. You need to attach an RJ45 plug to the end of a twisted pair cable. Which tool should you use? Toner and probe kit, cable tester, crimper, Multimeter Crimper
Which key on a laptop aids in switching to an external monitor? Fn, Ctrl, Alt, Shift Function
Which of the following display types would be found on a laptop? CRT, LCD, OLED, VGA LCD
Which of the following printer failures can b described as a condition in which the internal feed mechanism stopped working temporarily? No connectivity, Corrupt Driver, Paper Jam, Power Cycle Paper Jam
Which of the following battery types are used in laptops? Lithium Ion, Nickel Cadmium, Nickel Metal Hydride, Fuel Cell Lithium Ion
Which type of printer uses a toner cartridge? Inkjet, Laser, Dot Matrix, Thermal Laser
A customer can barely hear sound from the speakers on her laptop? What do you do first? Install a new sound driver, tap the speakers, search for a volume wheel/key, reinstall Windows Search for a volume wheel/key
Which of the following are important factors when purchasing a replacement laptop AC adapter? (Select 2) Current and Voltage, Connector Size and Shape, Battery Type, Inverter Type Current and Voltage and Connector Size and Shape
Which of the following should not be connected to a UPS? PC's, Monitors, Laser Printers, Speakers Laser Printers
Terri finishes installing a printer for a customer. What should she do next? Verify the printer prints by using Microsoft Word, print a test page, restart the print spooler, set up a separator page Print a test page
Special paper is needed for what type of printer? Dot Matrix, Thermal, Laser, Inkjet Thermal
Which environmental issue affects a thermal printer the most? Moisture, ESD, Dirt, Heat Heat
Which of the following occurs last in the laser printing process? Charging, Exposing, Developing, Fusing, Cleaning Cleaning
Which type of printer uses impact to transfer ink from a ribbon to the paper? Laser, InkJet, Dot Matrix, Thermal Dot Matrix
A color laser printer is printing images that are tinted blue. Which of the following steps should be performed to address this problem? Clean the toner cartridge, calibrate the printer, change the fusing assembly, clean the primary corona Calibrate the printer
A desktop computer does not have a lit light on the back of the computer. What is the most common reason for this? WiFi was disabled, USB is malfunctioning, The system did not POST correctly, The network cable is disabled The network cable is disconnected
80 mm and 120 mm are common sizes for which computer part? Case fans, CPU's, heat sinks, memory modules Case fans
What is the maximum number of devices that can be daisy chained to USB? 127, 63, 24, 255 127
An exclamation point next to a device in the device manager indicates which of the following? A driver is not properly installed for this device, the device is disabled, the driver is not digitally signed, the device driver needs to be upgraded The device driver is not properly installed
Which of the following is an example of a valid subnet mask? 255.255.225.0, 255.255.191.0, 255.255.127.0 , 255.255.64.0, None of the above is a valid subnet mask None of these is a valid subnet mask
Which of the answers listed below refers to a CIDR notation for 255.255.224.0 subnet mask? /19, /20, /21, /22 /19
The function of the NetBT protocol is to allow NetBIOS services to be used over TCP/IP networks. True or False True
Which of the protocols listed below is used for automated discovery of networked services on Local Area Networks (LANs)? SMB, AFP, CIFS, SLP SLP
Which of the following answers refer(s) to file sharing network protocol(s)? (Select all that apply) RIP, FTP, NNTP, AFP, SNMP FTP and AFP
A network protocol providing an alternative solution to the manual assignment of IP addresses is called: DNS, SNMP, NAT, DHCP DHCP
LDAP is an example of: Authentication protocol, Address resolution protocol, Directory access protocol, File exchange protocol Directory Access Protocol
A protocol used in network management systems for monitoring network-attached devices is known as: SMTP, ICMP, SNMP, IPsec SNMP
Server Message Block (SMB) and Common Internet File System (CIFS) are examples of network protocols used for providing shared access to files, directories, and devices. True or False? True
Examples of secure network protocols offering traffic encryption include: (Select 3 answers) FTP, HTTPS, Telnet, HTTP, IPsec, SSH HTTPS, IPsec, SSH
Which of the following answers refers to a cryptographic network protocol for secure data communication, remote command-line login, remote command execution, and other secure network services between two networked computers? Telnet, SSH, BCrypt, TFTP SSH
Which of the protocols listed below was designed as a secure replacement for Telnet? CHAP, FTP, SNMP, SSH SSH
Transmission Control Protocol (TCP) is an example of a connectionless protocol. TCP doesn't support three-way handshake (thus it is also referred to as unreliable or best-effort protocol). True or False? False
Which of the wireless security standards listed below has been deprecated in favor of newer standards due to known vulnerabilities resulting from implementation flaws? AES, WPA 2, PEAP, WEP, CCMP WEP
Which of the following wireless encryption schemes offers the highest level of protection? WEP, WPA2, WAP, WPA WPA 2
A security protocol introduced in order to strengthen existing WEP implementations without requiring the replacement of legacy hardware is known as: PEAP, TKIP, CCMP, WPA 2 TKIP
AES-based encryption mode is a characteristic feature of: WEP, WPA 2, PAP, WPA WPA 2
A portion of the available Radio Frequency (RF) band allocated for wireless communication is known as: Scope, Channel, Service Set, Layer Channel
A situation in which multiple channels share the frequency band causing interference and performance degradation for devices operating on channels that are too close to each other is known as: Cross Talk, Channel Overlapping, Collision, Channel Bonding Channel Overlapping
A server with private IP address has been set up to handle requests from an outside (public) network. Which of the solutions listed below would enable its function? Port triggering, Port Bonding, Port Forwarding, Port Mirroring Port Forwarding
What is the binary representation of 255.255.128.0 subnet mask? 11111111.11111111.10000000.00000000, 11111111.11111111.11000000.00000000 , 11111111.11111111.11100000.00000000, 11111111.11111111.11110000.00000000, 11111111.11111111.10000000.00000000
Which of the following answers lists a CIDR notation for 255.255.128.0 subnet mask? /16, /17, /18, /19 /17
IMAP4 is used for: Serving Web pages, translating domain names into IP addresses, retrieving email from a mail server, sending email messages Retrieving email messages from a mail server
A Microsoft-proprietary protocol providing a user with a graphical interface for connecting to another computer over a network is known as: RDP, IPP, RIP, WAP RDP
Which of the following would be in use when a WINS server tries to resolve a host name into an IP address on a Windows-based LAN? TCP/IP, NetBIOS, Telnet, DNS NetBIOS
Which of the LCD technologies listed below offers the fastest response time? Twisted Nematic, Cathode Ray Tube, UXGA, In Plane Switching Twisted Nematic
Which of the acronyms listed below refers to an LCD panel taking advantage of fluorescent lamps? LED, CCFL, DFS, OLED CCFL
In computer graphics, the frequency at which the screen is redrawn is called: Aspect Ratio, Interfacing, Refresh Rate, Screen Resolution Refresh Rate
What type of unit is used to describe the refresh rate of a computer screen? Hz, cd/M2, MhZ, Lumen, KhZ Hertz
Which of the following connector types are used with twisted-pair copper cabling? (Select all that apply) ST, RJ-45, RG-6, RJ-11, F-connector, BNC , RG-59 RJ-45 and RJ-11
What are the characteristic features of the RJ-11 connector? (Select 2 ) Used with telephone cabling, Copper cabling Connector ,Used with Ethernet network cabling, Fiber-optic cabling connector, Coaxial cabling connector Used with telephone and Copper Cabling Connector
Which of the connector types listed below plugs into a port of an Ethernet NIC? DB15, S/PDIF, RCA, RJ-45 RJ-45
A single copper-based Thunderbolt cable provides the capability for a simultaneous transfer of: (Select all that apply) Data from connected PCI Express (PCIe) devices, DC power, Data from connected DisplayPort devices, AC power Data from PCI-e devices, DC Power, Data from connected display ports
Which of the following answers lists the maximum allowable length for Thunderbolt copper cabling? 3 meters, 4.5 meters, 5 meters, 10 meters 3 meters
Connector types used with Thunderbolt devices include: (Select 2 answers) USB Type A, DVI-A, Mini Display Port, USB Type-B, VGA Connector, USB Type-C Mini Display Port and USB-C
The 15-pin ATX PSU SATA power connector supplies electrical power at the voltage(s) of: (Select all that apply) +3V, +3.3V, +4V. +5V. +12 V +3.3V, +5 V, +12 V
Which of the auxiliary PC connectors is used for supplying dedicated power to the CPU? 4/8 pin 12v, P1, PCIe 6/8 pin, T568B 4/8 pin 12V
Which of the following connectors would be used to increase the power consumption limit for a high-end graphics card? T568A, 15-pin VGA, PCIe 6/8 pin, 4/8 pin 12V PCIe 6/8 pin
The optional 6-pin PCIe connector increases the maximum allowable power consumption of a PCIe card by additional 75 Watts. True or False? True
ATX PSU connectors providing main power to the PC motherboard consist of: (Select 2 answers) 14 pins, 20 pins, 22 pins, 24 pins, 28 pins 20 pins and 24 pins
PC Power Supply Units (PSUs) capable of operating with either 110-120 or 220-240 volt power input ranges are referred to as dual rail PSUs. True or False? False
Which of the hardware requirements listed below should be given priority while assembling a custom graphic/CAD/CAM design workstation? (Select 3 answers) High end GPU, Multicore CPU, High End Cooling, Maximum RAM, High Capacity HDD, Dual Monitors High End GPU, MultiCore CPU, Maximum RAM
What type of hardware components would be the most important for an A/V editing workstation? (Select all that apply) Maximum RAM, Specialized Sound Card, Dual Monitors, Specialized GPU, Multicore CPU, High Capacity Fast HDD Specialized Sound Card, Dual Monitors, Specialized GPU, High Capacity Fast HDD
Cable length for FireWire devices is limited to: 18 inches, 2 meters, 4.5 meters, 5 meters 4. 5meters
A single IEEE 1394 host controller can support up to how many devices: 255, 127, 15, 63 63 devices
For optical connections, The IEEE 1394b standard extends the maximum allowable cable length to 100 meters. True or False? True
What is the maximum length for external SATA (eSATA) cable? 5 meters, 2 meters, 1 meter, 16 inches 2 meters
What is the maximum data transfer rate supported by the SATA 3.0 standard? 6 Gbps, 800 Mpbs, 3 Gbps, 480 Mbps 3 Gbps
"DB-15", "DE-15", and "HD-15" are terms referring to the different variants of the: RJ-45 Connector, BNC Connector, VGA Connector, 8P8C Connector VGA Connector
Which of the following interfaces takes advantage of the 19-pin Type A connector? USB, Thunderbolt, FireWire, Display Port, HDMI HDMI
Which of the Digital Visual Interface (DVI) connector types does not provide support for digital signal transmission? DVD-D, DVI-A, DVI-I, DVI-AD DVI-A
Which of the following answers describes(s) the characteristic features of S/PDIF? (Select all that apply) Twisted Pair Cabling, Digital Audio Interface, Coaxial Cabling, Video Interface, Fiber-Optic Cabling Digital Audio, Coaxial, and Fiber Optic
The DVI-I connector type provides support for both digital and analog video signal transmission. True or False? True
Examples of connector types used for carrying audio signals include: (Select all that apply) TRS connectors, DVI-A Connector, RCA Connector, VGA Connector, S/PDIF Connector TRS, RCA, S/PDIF
Which of the cabling types listed below provide(s) protection against an outside signal interference? (Select all that apply) UTP, Coaxial, Fiber Optic, STP Coaxial, Fiber, STP
One of the differences between the UTP and STP cabling is that the STP cable takes advantage of additional protective cover reducing signal interference from outside sources. True or False? True
In twisted-pair cabling wires are grouped into pairs and wires in each pair are twisted around each other in order to reduce: Cross Talk, Cable Diameter, Collisions, Bend Radius Cross Talk
What is the typical cable segment length for a copper twisted-pair Ethernet cable? 33 meters, 55, meters, 100 Meters, 250 Meters 100 Meters
Category 3 (CAT3) cable is a 10 Mbps twisted-pair copper cable used in telephone wiring. True or False? True
Which of the following twisted-pair copper cabling types is most commonly used in modern Ethernet networks? CAT 3, CAT 4, CAT 5, CAT 5e CAT 5e
What is the maximum cable segment length for a CAT5e cable? 25 meters, 50 meters, 100 meters, 250 meters 100 Meters
The Category 6 (CAT6) cabling supports 10 Gbps data transfer rate at a limited range of up to 55 meters, whereas CAT6A (Augmented) cabling allows for 10 Gbps data transfer rate over a standard cable segment length of 100 meters. True or False? True
Which of the terms listed below refers to a loss in signal strength during transmission caused by increasing distance and obstacles encountered on the signal path? Amplitude, Crosstalk, Attenuation, BrownOut Attenuation
What is the bit length of an IPv4 address? 32 bits, 48 bits, 64 bits, 128 bits 32 bits
Which of the answers refer to the characteristic features of the 10.0.0.0 - 10.255.255.255 IPv4 address space? (Select 2 answers) Class A range, Public IP address range, Class B range , Non-routable (private) IP address range, Class C range Class A and Non Routable Private IP address
Which of the answers listed below refer to the 172.16.0.0 - 172.31.255.255 IPv4 address space? (Select 2 answers) Class A range, Public IP address range, Class B range , Non-routable (private) IP address range, Class C range Class B and Non Routable IP address
What are the characteristic features of the 192.168.0.0 - 192.168.255.255 IP address space? (Select 2 answers) Class A range, Public IP address range, Class B range , Non-routable (private) IP address range, Class C range Class C and Non Routable IP address
An IPv4 address in the range 169.254.0.1 through 169.254.255.254 indicates problem with what type of service? SMTP, DNS, DHCP, SNMP DHCP
An IPv6 address consists of: 32 bits, 48 bits, 64 bits, 128 bits 128 bits
IPv6 addresses are expressed with the use of: Octagonal Numbers, Binary Numbers, Hexadecimal Numbers, Decimal Numbers Hexadecimal Numbers
A double colon in an IPv6 address indicates that part of the address containing only zeroes has been compressed to make the address notation shorter. True or False? True
Which of the following answers refers to an IPv6 link-local address? 2002::/16, FE80::/64, 2001::/32, ::1/128 FE 80:64
An IP address assigned permanently to a computer by an Internet Service Provider (ISP) is known as: Static IP Address, Dynamic IP Address, Private IP Address, Public IP Address Static IP Address
A system containing mappings of domain names to various types of data, such as for example numerical IP addresses is known as: IDS, DNS, SQL, DFS DNS
Which of the following tools will attach an RJ-45 end to a Cat-5 cable? Punchdown, Crimper, Cable Tester, Loopback Plug Crimper
You are worried about your cabling being susceptible to EMI, what would be the best choice if cost is not a factor? STP, Fiber, UTP, Coaxial Fiber
A client is complaining their laptop often does not charge, or stops charging if they move it. What is most likely the issue? CMOS Battery, Laptop's DC Jack, wall outlet, Laptop's AC Jack D) Ensures an intruder cannot wire tap your cabling Laptop's DC Jack
Which of the following describes a switch's function? Transmits packets I receives to specific locations, enables packets to be sent from one network to another, determines if packets are safe, broadcasts all packets it receives to connections Transmits packages it receives to specific locations
Which of the following has a DB-15 connector? DVI-A, DVI-D, S-Video, VGA VGA
Which of the following would fit with an Intel core i CPU? 1366, F, AM3, 775 1366
What do you need to do after installing a PCI Sound Card? Install more memory, configure the sound card memory, flash the BIOS to ensure it recognizes the card, install drivers Install Drivers
A KVM switch is used for what purpose? Allows for touch screen interaction, Allows for one monitor/keyboard/mouse to control many computers, Allows for one computer to be viewed on many monitors at once, Enhanced graphics for video games Allows for one monitor, keyboard, mouse to control many computers
Which network device transmits all data to all devices on the network, no matter what? Firewall, Router, Hub, Switch Hub
Which of the following network tools will BEST help a technician trace a network cable's location? Toner Probe, Loopback Plug, Cable Tester, Multimeter Toner Probe
Which of the following stores data from frequently used main memory locations? ECC Memory, Tertiary Memory, CPU Cache, RAM CPU Cache
Which of the following devices could be considered the LEAST secure? Router, Hub, Firewall, Switch Hub
Which of the following options is a volatile RAM type that can be used in a dual-channel configuration? DDR, DRAM, SDRAM, Flash DDR
Which of the following wireless standards requires line-of-sight in order to operate? WiFi, IR, RF, Bluetooth IR
What device is used to connect to LANs together? Hub, Switch, Router, Bridge Router
What device is used to divide larger networks into smaller networks and control the flow of data between the two? Hub, Switch, Bridge, Router Bridge
A modem is a device converts digital into analog signals and comes across telephone wires. True or False? True
What devices are known as connectivity points on an Ethernet network? Hubs, Routers, Switches, Bridges Switches/Twisted Pair Cables
Transmitter and receiver devices that create a wireless LAN are called? Hubs, Routers, Firewalls, Access Points Access Points
A device to which cables running through the walls of hosts are connected is called a.....? Bridge, WAP, Patch Panel, Host Patch Panel
Which of the following is NOT a fiber connector? ST, LC, BNC, SC BNC
Which wiring connection makes a crossover connection? T568A and T568B or T568A and T568C T568A and T568B
Which signaling method has a single channel in the coaxial cable? Broadband, Wideband, NarrowBand, Baseband Baseband
Which of the following will operate at 550 Meters? 100 BaseFX, 1000BaseSX, 1000BaseLX, 10GBaseER 1000BaseLX
Which type of coaxial cable is used in a Thin Ethernet network? RG-9, RG-19, RG-58, RG-8 RG-58
Which of the following is a Class B address? 192.168.5.5, 10.6.6.5, 173.6.8.9, 201.69.3.2 173.6.8.9
Which type of connector is used for a modem connection? RJ-45, RJ-11, BNC, SC RJ-11
Which cable type offers no protection against EMI and RFI? STP, UTP, Fiber, Thicknet UTP
Which cable has a maximum speed of 100 Mbps? Cat 3, Cat 6, Cat5, Cat 5e Cat 5
What special type of screw is used in a notebook? Phillips Head, T-8 Torx, hex, metric T-8 Torx
Your coworker Patrick has a Corei5 3.1 Ghz CPU an wants you to tell him what the Bus speed is and what is the maximum multiplier. What do you tell him? 3.1Ghz and 31, 3.1Ghz, and 100, 100 and 31, 200 and 31 100 and 31
A customer tells you that their NIC is not working and has no lights. The weather has been changing recently. What is the best cause of this problem? Thermal expansion and contraction, thermal sublimation, Chip Creep, POST errors Thermal Expansion and Contraction
Which of the following is indicated by repetitive flashing lights on the keyboard during POST? A software error, a hardware error, a password is required, an external peripheral error A Hardware Error
Which network type enables high speed data communication and is the most difficult to eavesdrop on? Satellite, DSL, Fiber Optic, Cable Fiber Optic
Which of the following defines protocols TCP and UDP port numbers in order? ( 21, 22, 25, 53, 443, 3389) A. FTP, Telnet, SMTP, DNS, HTTP, RDP, B. FTP, SSH, SMTP, DNS, HTTP, RDP, C. FTP, SSH< SMTP, POP3, HTTPS, RDP, D. FTP, SSH, SMTP, DNS, HTTPS, RDP D. FTP, SSH, SMTP, DNS, HTTPS, RDP
You install a new SATA 3.0 hard drive controller so the computer can access hard drives at 6GB/s. Put the steps in order. Install the card, Update the BIOS, Upgrade the card's firmware, Install the driver, Apply system updates Apply system Updates, Update the BIOS, Install the card physically, Install the Drivers, Update the Card's Firmware
A new video card you are installing requires a 600 W power supply. The power supply should have how many pins on the main cable? 6 pins, 8 pins, 20 pins, 24 pins, 40 pins 40 pins
What is the minimum number of USB cables needed to set up three computers including the keyboard and mouse? 2, 6, 8, 10 8
Which of the following data rates are supported by a PC3-10600? 1333 MT/s and 1066 MT/s, 1066 MT/s and 800 MT/s, 1600 MT/s and 1333 MT/s, 1600 MT/s and 800 MT/s 1333 MT/s and 1066 MT/s
Which of the following properties of a heat sink has the greatest effect on heat dissipation? Connection type, shape, surface area, proximity to power supply? Surface Area
Which of the following multimeter settings should be used only when there is no electrical flow through the part being tested? (Select 2) Continuity, Wattage, Voltage, Amps, Resistance Continuity and Resistance
Your boss can receive email but can't seem to send email with the installed email client software. Which protocol is not configured properly? SMTP, POP 3, FTP, HTTP SMTP
A customer's laptop LCD needs replacement. Which of the following tools should be used to open the case? Pliers, Plastic Tweezers, Flathead Screwdriver, Plastic Shim Plastic Shim
When a PC is first booted which of the following tests the processor RAM, video card, hard drive controllers, drives, and keyboard? CMOS chip, BIOS setup, POST, Bootstrap Ladder POST
A laser printer's primary corona wire does which of the following? puts a uniform negative charge on the drum, puts a uniform positive charge on the drum, puts the toner on the drum, removes static electricity? Puts a uniform negative charge on the drum
Which device on the motherboard retains variable information such as the date and time? BIOS, CMOS, CR2032, Setup CMOS
What new features did the Core i7 introduce? Choose all that apply-memory controller on CPU, eliminated front side bus, cache is now on CPU, automatic OS updates memory controller on CPU eliminated front side bus, cache now on CPU
TIm wants to use a wireless mouse with short range communications. Which of the following is the best solution? Cellular, Bluetooth, USB, Ethernet Bluetooth
Which tool is used to test all computer hardware prior to installing an operating system? Another computer system, BIOS setting, Windows, POST Card POST Card
Which tool should be used to test the voltage of a power supply? (Select 2) Multimeter, Loopback Plug, Cable Tester, Antistatic Mat, PSU Tester Multimeter, PSU tester
Which of the following sockets replaces the Intel 1156 socket? (Select 2) 775, 940, 1155, 1366, 1150 1155 and 1150
Which of the following is the data transfer rate of DMI version 2.0? 1000 Mb/s, 20 Gb/s, 3.0 Gb/s, 5 Gb/s 20 Gb/s
You are building a HTPC. Which form factor and video output should you use? ATX and DVI, Mobile ITX an HDMI, Pico-ITX and RG-6, Micro ATX and HDMI Micro ATX and HDMI
Which of the following is configured in the BIOS/UEFI? (Select 4) Time and Date, The Registry, Boot Sequence, Passwords, USB Drivers, WOL Time and Date, Boot Sequence, Passwords, WOL
You purchased a motherboard for your Audio workstation. You open the case and begin to install. What is the 1st and last things you should do? Select a Motherboard, Install the CPU, Test the Motherboard Put on an antistatic strap, Connect power supply Put on an antistatic strap and test the motherboard
The drum of a laser should never be exposed to which of the following? Airflow, Cold Temperature, A strong light source, Toner Dust A strong light source
Which of the following measurements is the typical latency of a SATA hard drive? 300 MB/s, 7200 RPM, 16 MB, 4.2ms 4.2 ms
You want to test whether IPv4 and IPv6 are working properly on a computer. Which of the following commands should be issued? ipconfig::1 and plug::1, ping 127.0.0.0 and ping::1, ping 127.0.01. and ping::1, ipconfig 127.0.0.1 and ping 127::1 Ping 127.0.0.1 and ping::1
Which of the following tools should be used to determine why a computer has failed to boot? Cable tester, Loopback plug, PSU tester, Tone and Probe Kit PSU Tester
Which type of Cache memory is shared by all cores of a CPU? L1, L2, L3, DRAM L3
Which technology calculates two independent sets of instructions simultaneously simulating 2 CPU's? Hyper-threading, Hyper Transport, Turbo Boost, Multi Core Hyper Threading
Which of the following is used to measure TDP (Thermal Design Power)? Volts, Watts, Ohms, Amps Watts
You are tasked with plugging a network patch cable into an inactive drop within a user's cubicle. Which tolls enables you to find the correct network drop in the wiring closet to make the port hot? PSU Tester, Multimeter, Cable Tester, Tone and Probe Kit Toner and Probe Kit
Which type of external connection allows for the fastest hard drive data rate? USB 2.0, eSATA, IEEE 1394a, 1000BASE-T eSATA
Which of the following represents the best solution for making a direct wireless connection between a laptop and a printer? Fire Wire, IEEE 1284, Bluetooth, IEEE 1394 Bluetooth
Which of the following is defined as the movement of electric charge? Voltage, Wattage, Amperage, Impedance Amperage
Which of the following are the standard voltages in the US for a home and for the internal workings of a PC? 240V A, 12 V DC, 120 V AC, 240 V DC, 240 V AC, 5 V DC, 120 V AC, 12 V DC 120V AC 12 V DC
An administrator cannot connect to a network volume. Which of the following is the best path for the administrator to use? \\computername\C$, \\ipaddress\sharename, //computername/C$, \\computername\sharename \\computername\C$
Which of the following communications protocols is used to connect to websites over secure communications links? SSH, SFTP, HTTPS, Kerberos HTTPS
A user cannot connect to a printer with the following UNC path"\\10.10.1.5\printer1. Which of the following paths is the best solution? ipp//10.10.1.5/printer1, //10.10.1.5/printer1, http:\\10.10.1.5\printer1 ipp://10.10.1.5./printer1
Which of the following protocols can be used to configure and monitor network printer device status? SMTP, SNMP, TCP/IP, IPP, DNS TCP/IP
Which of the following symptoms would indicate to you that there is a power supply issue? The CPU is overclocking, the WIFI range is reduced, Frequent failure of hard drives, your CD burner takes longer to write than normal Frequent failure of hard drives
Which of the following custom PC configurations requires powerful CPU's? (Select 3) CAD/CAM workstations, Audio /Video Editing, Virtualization, Gaming, Home Theater, Home Server CAD/CAM, Virtualization, Gaming
You need to install a device that can read groupings of parallel lines. Which of the following devices should be selected? Biometric scanner, image scanner, barcode scanner, Touchpad Barcode Reader
Which of the following is the best tool to use to reach a screw that has fallen into the computer case and out of reach? Pliers, Wrist Strap, Tweezers, Extension Magnet Extension Magnet
In a RAID array of 8 hard drives, how many can fail without losing the entire array? Zero, One, Two, Five One
Which of the following RAID arrays is fault tolerant and allows you to do striping with parity? Raid 0, Raid 1, Raid 5, Raid 10 Raid 5
When you are dealing with power issues, which of the following should be checked first? Input devices, network cabling, wall outlet, power supply Wall Outlet
When a computer receives an address of 169.254.127.1 which of the following has failed? DHCP, DNS, WINS, APIPA DHCP
Your boss forgot the password to the BIOS/UEFI on a computer. Which of the following helps you reset the password? Remove the RAM on the motherboard, Remove the CMOS battery, Remove the RAM jumper on the motherboard, remove the main power to the MB Remove the CMOS battery
What are 2 reasons that an optical mouse cursor erratically jumps across the screen? It is using an incorrect mouse driver, the mouseball track needs to be cleaned, there's a conflict with the keyboard, its on an uneven surface, mouse needs charging incorrect driver and it is on an uneven surface
Which of the following steps should be taken before shipping a laptop to the manufacturer for repair? Remove the LCD, Clean it thoroughly, Remove the Hard Drive, Remove the WLAN card Remove the hard drive (data security)
Which of the following are the Intel and AMD names for CPU virtualization ?(Select 2) VT-x, AMD-Vi, VT-4, AMD-V VT-x and AMD-V
At 12x speed , how much data can a Blu Ray drive read per second? 50 GB, 434 Mb/s, 4.5 MB/s, 150 Kb/s 432 Mb/s
Which of the following vide connectors accepts analog and digital video signals only? DVI-D, DVI-A, DVI-I, HDMI* Type B DVI-I
Which of the following can be described as a mobile device sharing its Internet connection with other WIFI capable devices? WiFi Tethering
A burning smell comes from the computer. Which of the following is most likely the source? Thermal Compound, Keyboard, Power Supply, AC Outlet Power Supply
Which of the following commands shows you the current network sessions from a PC to the internet? Ipconfig, Ping, Netstat, Nbstat, ARP Netstat
Which of the following steps should be taken if your printer prints small jobs but not large ones? Check if the correct paper is used, replace the communication cable, change the toner cartridge, add memory to the printer Add memory to the printer
You work from home & office with laptop, however the laptop only has 2 USB ports and cant connect the mouse, printer, scanner, monitor etc. What could you do? Install a KVM switch, add IEEE 1394 connection, add docking station, use Bluetooth adapter Use a docking station
The battery light is flashing when in the docking station. What can fix the problem? Replace the laptop battery, reinstall Windows OS, Reseat in the docking station, remove and reseat battery Reseat in the docking station
Which of the following tools should be used to find out which router within the 9 steps between you and another computer has failed? Ping, Tracert, Ipconfig, Net Tracert
Which of the following disk arrays provides for fault tolerance? (Select 2) Spanned Volume, RAID 0, RAID 1, RAID 5 RAID 1 and RAID 5
Which of the following troubleshooting commands enables you to determine connectivity problems on a Windows computer that cannot connect to the Internet? ipconifu/release, ipconfi/flushdns, ipconfig/all, ipconfig/renew Ipconfig/all
You have connected several Bluetooth devices together in an ad-hoc network. What type of network have you created? LAN, WAN< PAN, MAN PAN
Which of the following steps should be performed when troubleshooting a Bluetooth connection that is malfunctioning? (select 2) Verify that the WLAN is enabled, Check if you are in range, Unpair the devices, Turn the Bluetooth off and on. Check if you are in range, turn Bluetooth off and on
A computer doesn't display anything when on. You know that it is receiving power and the monitor is secured. What is the most likely cause of the problem? (Select all that apply )Motherboard, RAM, Hard Drive, DVD-ROM, CPU, Power Supply, Video Card, SATA Motherboard, RAM, CPU, Video Card
You are troubleshooting a computer. When you ping the loopback address, you receive no response. What is likely cause of the problem? The LAN is unresponsive, The DHCP server is down, The Ethernet cable needs replacing, The TCP/IP protocol is not working The TCP/IP protocol is not functioning
An Android phone user is attempting to get email to work. The user can send email but not receive it. The user is connected to an IMAP server and SMTP server that uses SSL. Which port is configured incorrectly? 25, 100, 143, 443 143
Which of the following hardware cards enables the full functionality of the Windows Media Center in the TV Option? TV Tuner, Modem, Video Card, Network Adapter TV Tuner
Your IPAD is having trouble connecting to email. What steps should you take to troubleshoot the problem? (Select 3) Verify Internet Access, Check for Bluetooth Connectivity, Check port numbers, Make sure GPS in enabled, Verify user name and password Verify internet access, Check Port Numbers, Verify User name and password
Which of the following steps can be performed to optimize an internet connection between a laptop and a printer. (Select 2) Shorten the distance, install a repeater device, boost the power, maintain a clear line of sight, change the transmission signal Shorten the distance, maintain a clear line of sight
Michelle's computer powers on only when the AC adapter is connected to it. What is the most likely cause of the problem? Bad transformer, Bad AC port on the laptop, Bad Battery, Bad CMOS battery Bad Battery
Which of the following commands produces the following output-192.168.1.100 00-1C-09-08-07? Arp -a, Ping, Mbstat -a, Arp Arp -a
Tony's printer is printing all blank pages. What is the most likely cause of the problem? No power to the transfer corona, Dirty primary corona, toner cartridge needs replacing, printer is not plugged into USB port No power to the transfer corona
If a system fails to auto-configure the newly added adapter card through PnP, finishing the configuration process requires manual installation of device drivers. True or False? True
What integrated circuit types best defines the core functionality and capabilities of a motherboard? Chipset, Northbridge, I/O Controller, Southbridge Chipset
A type of Central Processing Unit (CPU) architecture where a single physical CPU contains more than one execution core on a single die or chip is known as: Parallel Processing, Symmetric processing, Multicore, Hyperthreading Multicore
A 64-bit CPU can be used either with a 32-bit or 64-bit version of the Microsoft Windows operating system. True or False True
What is the maximum length of a Lightning cable typically used for charging Apple smartphones? 30 meters, 2, meters, 10 meters, 3 meters 2 meters
What Digital Visual Interface (DVI) connector types does not provide support for digital signal transmission? DVI-D, DVI-A, DVI-I, DVI A/D DVI-A
What connector type is utilized by the Thunderbolt 3 interface exclusively? USB-C, DVI-A, Mini Display Port (MDP), USB-B USB-C
What is the name used for the bus between the Central Processing Unit (CPU) and the Northbridge? Back Side Bus, Universal Serial Bus, I/O Controller HUB, Front Side Bus Front Side Bus
The Micro Serial Advanced Technology Attachment (SATA) standard defines data cable connector consisting of: 40 pins, 34, pins, 15 pins, 7 pins 7 pins
Which of the terms listed below refers to a situation where a single Central Processing Unit (CPU) appears as two virtual CPUs to the operating system? Stepping, Multicore, Hyperthreading, Multitasking Hyper Threading
A Network Interface Card (NIC) on a new computer may need to be first: Enabled in Windows Control Panel, Updated with the latest driver in Device Manager, Checked against the Hardware Compatibility List (HCL), enabled in BIOS Updated with the latest driver in Device Manager
What is a drawback of using integrated graphics? Hyper-threading is not possible, Slower performance, Integrated graphics generate more heat, Dedicated graphics may require additional power Slower Performance
What is the purpose of the No-eXecute (NX bit) technology used in Intel CPUs? Parity Checks, Malware Protection, Biometric Authentication, Data Backup Malware Protection
The Thunderbolt 3 cable uses which standard connector type? USB-E, USB-C, Lightening, Mini Display Port USB-C
What is the number of contact pins the MicroDIMM DDR2 SDRAM modules typically used by laptops use? 200, 204, 214, 240 214
Tract cannot connect to the network. Which of the following steps should be completed first? Replace the NIC, Reconfigure the TCP/IP, check for a link light on the NIC, install the latest NIC drivers. Check for link light on NIC
What command should you use to find your current BIOS Version? msinfo32.exe, Type msinfo32.exe
RAM, Hard Drive, CPU, Optical Drice are 4 Components that you can view in the BIOS Setup utility. True to False True
What are the 2 types of passwords you can set for BIOS Security.? hard drive password, user password, supervisor password, operation system password User Password Supervisor Password
What are the only 2 ways to remove a BIOS password? jumper, replace the hard drive, remove CMOS battery, you can't remove the password once it is set Jumper & remove CMOS battery
Static and Dynamic are the two main categories of RAM. True or False? True
The main differences between SRAM and DRAM is that DRAM is faster than SRAM and does not need to be refreshed as often. True or False? False-SRAM is faster than DRAM & SRAM does not have to be refreshed as much as DRAM
What is another name for the memory controller chip? Southbridge, Northbridge, CMOS, BIOS Northbridge
What type of memory is most commonly associated with a CPU cache? Double Data Rate 3 (DDR3) SDRAM. Read Only Memory, Synchronous DRAM, Static RAM Static Ram
What type of memory is commonly called "flash memory?" DRAM, SDRAM, EEPROM, SRAM C. EEPROM Electrically Erasable Programmable Read Only Memory is used as the storage media on motherboards and USB flash drives.
In which of these would you be most likely to use ECC memory? Laptop computer, Desktop computer, Print server, Database server Database Server
What is memory cache? A. The amount of memory your computer has on hand for any particular task, B. An outdated memory storage device,C. A temporary memory storage device that keeps certain data available for quick reference. C. A temporary memory storage device that keeps certain data available for quick reference.
What is latency? A. The number of clock cycles needed to read a particular bit of information. B. The gap between a processor's speed and a computer's bus speed. C. Anything that causes a computer memory crash. A. The number of clock cycles needed to read a particular bit of information.
A lightly protected subnet consisting of publicly available servers placed on the outside of the company's firewall is commonly referred to as: VPN, Bridge, VLAN, DMZ DMZ
Dynamic Network Address Translation (DNAT) provides a permanent mapping between a private IP address and a public IP address on a one-to-one basis. True or False? False
Static Network Address Translation (SNAT) provides a mapping between private IP address and any of the IP addresses belonging to the available public IP address pool. True or False? False
Which of the following solutions allows network administrators to prioritize certain types of network traffic? NAC, UAC, NAT, QoS QoS
A type of architecture that simplifies networking by allowing devices to dynamically join a network, autoconfigure, and learn about the presence and capabilities of other devices is known as: DHCP, UPnP, SMART, UEFI UPnP
Which of the answers listed below refers to zero-configuration networking? WAP, UPnP, TKIP, PnP UPnP
Which of the following technologies simplifies configuration of new wireless networks by providing non-technical users with a capability to easily configure network security settings and add new devices to an existing network? WPA, WPS, UPnP, WAP WPS
Examples of technologies that are not recommended and should be disabled due to their known vulnerabilities or other security risks they might pose include: (Select 3 answers) WPS, WAP, UPnP, WEP, TKIP WEP
The use of cable modems within a standard cable television infrastructure for Internet access is commonly referred to as: Broadband cable, Frame relay, Metro-Ethernet, Dial-up Broadband Cable
Which of the following enables broadband Internet access based on the cable television infrastructure? SONET, GBIC, DOCSIS, SCADA DOCSIS
What is the most common type of a DSL Internet access? VDSL, ADSL, SDSL, UDSL ADSL
Which of the following Internet access types takes advantage of the traditional PSTN lines? Fiber-optic, Mobile broadband, Dial-up, WiMAX Dial Up
Which of the Internet connection types listed below types is the slowest? Dial-up, Cable, Satellite, DSL, Fiber Dial Up
A router configuration feature that allows for opening an inbound port temporarily based on the outbound requests made by hosts placed inside a private network is called: Port Triggering, Port Bonding, Port Forwarding, Port Mirroring Port Triggering
What are the characteristic features of satellite Internet connections? (Select all that apply) Lack of signal interference Signal latency, High connection speed, Interference (weather dependent), low connection speed, High connection speed Low connection speed, weather interference, signal latency
Which of the following solutions allows for simultaneous digital transmission of voice, video, data, and other network services over a PSTN? WiMAX, PoE, ISDN, HSPA+ ISDN
The Internet is an example of a large public WAN. True or False? True
A computer network connecting multiple LANs over an area of a city or campus is called: PAN, LAN, WAN, MAN MAN
A type of limited-range computer network used for data transmission among various types of personal devices centered around a single workstation is called: PAN, LAN, SAN, MAN PAN
A type of network consisting of computers and peripheral devices that use high-frequency radio waves to communicate with each other is commonly referred to as: MAN, WLAN, LAN, VLAN WLAN
The disadvantage from using this device is that any incoming signal on any of its ports is re-created and sent out on any connected ports, which forces connected devices to share the total amount of available bandwidth: Hub, Switch, Access Point, Bridge Hub
Which of the following answers refers to a data link layer (Layer 2) device designed to forward data packets between Local Area Network (LAN) segments? Router, Hub, Switch, Firewall Switch
Which of the devices listed below allows for establishing a communication channel over a PSTN? Analog Modem, ICS Server, Multi layer switch, default gateway Analog Modem
Which of the following devices can be installed in an AMR slot? Video Adapter Card, CPU, Modem, Keyboard Modem
A simple device consisting of multiple computer ports arranged in rows used for the purpose of cable management is known as: F Connector, Media Converter, Main Distribution Frame, Patch Panel Patch Panel
A hardware technology designed as a replacement for the PCMCIA standard is called: PC Card, Compact Flash, Card Bus, Express Card Express Card
ExpressCard /34 and ExpressCard /54 are two form factors specified by the ExpressCard standard. Numbers after slash in these two form factors refer to the card's Width, Thickness, Speed, Length Width
A type of memory module form factor most commonly used for extending the capacity of primary storage in laptop computers is called: SO DIMM, SRAM, MicroDIMM, RDIMM SO-DIMM
Which of the answers listed below refers to launching Windows only with default settings and basic device drivers? Standby Mode, System Restore, Safe Mode, Guest Account Safe Mode
Which of the LCD technologies listed below offers the fastest response time? Twisted Nematic, Cathode Ray Tube, UXGA, In Plane Switching Twisted Nematic
What are the characteristic features of the In-Plane Switching (IPS) LCD panel technology? (Select 3) High Color Quality, Fast Response Times, Wide Viewing Angles, Low Color Quality, Slow Response Times, Low Viewing Angles Wide Viewing Angles, High Color Quality, Slow Response Time
Examples of devices posing risk to electrical safety due to accumulated high voltage include: (Select all that apply) CRT's, Power Supplies, Inverters, CPU's, Laser Printers CRT's, Power Supplies, Inverters, Laser Printers
Which of the acronyms refers to a new type of thin and lightweight display devices offering higher contrast ratio and color quality in comparison to LCD without the need for a special light source to produce a visible image? OLED, LED, HDMI, HTPC OLED
In computer graphics, the frequency at which the screen is redrawn is called: Aspect Ratio, Interlacing, Refresh Rate, Screen Resolution Refresh Rate
Which of the following countermeasures prevents shoulder surfing? Cable Locks, Video Survellience, Privacy Filters, Security Guards, Screensavers Privacy Filters
A monitor filter used to reduce reflection from the surface of a CRT or LCD display is called: Widescreen, Antiglare, Flat Panel, Privacy Filter Antiglare
Which of the answers listed below refer to the characteristics of the Extended Graphics Array (XGA) display standard? (Select 2) 4:3 aspect, 1280 x 1024, 16:10 aspect, 1024 x 768, 5:4 aspect, 1920 x 1200 4:3 and 1024 by 768
Display devices with aspect ratios of 16:10 and 16:9 are commonly referred to as: UXGA displays, Fullscreen displays, widescreen displays, WUXGA displays Widescreen Displays
Which of the following answers refers to the standard display format for HDTV ? 4:3 aspect ratio, 5:4 aspect ratio, 16:9 aspect ratio, 16:10 aspect ratio 16:9
Which of the following display standards use(s) the 4:3 aspect ratio? (Select all that apply) XGA, SXGA, UXGA, WUXGA XGA, UXGA
The File Transfer Protocol (FTP) Control Connection for administering a session is established through port number: 20, 22, 21, 25 21
Port number 23 is assigned to: Secure Shell (SSH,) File Transfer Protocol (FTP), Telnet, Simple Mail Transfer Protocol (SMTP) Telnet
Simple Mail Transfer Protocol (SMTP) operates with the use of port: 110, 25, 143, 23 25
Port 143 is assigned to: Hypertext Transfer Protocol (HTTP), Simple Mail Transfer Protocol (SMTP), Internet Message Access Protocol (IMAP,) Remote Desktop Protocol (RDP), IMAP
Which of the port numbers listed below is used by Hypertext Transfer Protocol over TLS/SSL (HTTPS)? 80, 443, 53, 143 443
A technician uses a (RDP) client on their Windows OS in order to remotely troubleshoot a problem on another Windows machine. Which port needs to be opened for the built-in Windows RDP server to allow this network connection? 1701, 139, 3389, 548 3389
What is the port number for Service Location Protocol (SLP)? 143, 427, 548, 443 427
The FTP protocol is designed for: Sending email messages between servers, Serving web pages, Translating domain names into IP addresses, File exchange File Exchange
Which of the following answers refers to a cryptographic network protocol for secure data communication, remote command-line login, remote command execution, and other secure network services between two networked computers? Telnet, SSH, Bcrypt, TFTP SSH
Telnet does not offer encryption and sends passwords in cleartext. True or False? True
What is the function of SMTP? File exchange,Translating domain names into IP addresses, Sending email messages between mail servers, Serving web pages Sending email between servers
Which of the following answers refers to a system containing mappings of domain names to various types of data, such as for example numerical IP addresses? TCP/IP, DNS, SQL, DHCP DNS
A protocol used for retrieving contents of an Internet page from a web server is called: SNMP, HTTP, SMTP, IMAP HTTP
What is the function of POP3? Sending email messages between mail servers, Retrieving email messages from a mail server, Translating domain names into IP addresses, File exchange Retrieving email messages from server
IMAP4 is used for: Serving web pages, Translating domain names into IP addresses, Retrieving email messages from a mail server, Sending email messages between servers Retrieving email messages from mail server
A Microsoft-proprietary protocol providing a user with a graphical interface for connecting to another computer over a network is known as: RDP, IPP, RIP, WAP RDP
The function of the NetBT protocol is to allow NetBIOS services to be used over TCP/IP networks. True or False? True
Server Message Block (SMB) and Common Internet File System (CIFS) are examples of network protocols used for providing shared access to files, directories, and devices. True False True
Which of the protocols listed below is used for automated discovery of networked services on Local Area Networks (LANs)? SMB, AFP, CIFS, SLP SLP
Which of the following answers refers to a file sharing network protocol? RIP, NNTP, AFP, SNMP AFP
An IP address in the range 169.254.0.1 through 169.254.255.254 indicates a problem with what type of service? SMTP, DNS, DHCP, SNMP DHCP
Transmission Control Protocol (TCP) is an example of a connectionless protocol. TCP doesn't support three-way handshake (thus it is also referred to as unreliable or best-effort protocol). True False False
User Datagram Protocol (UDP) is a connection protocol that requires steps in order to establish a connection (3-way handshake), supports retransmission of lost packets, flow control (managing data that is being sent), or sequencing packets T or F False
Address Resolution Protocol (ARP) provides what kind of resolution? IPv6 to IPv4, MAC to IP, Domain name to IP, IP to MAC IP to MAC
Which of the protocols listed below is used by the PING utility? IPsec, SNMP, SSH, ICMP ICMP
A type of network protocol used for exchanging information concerning the state of the IP network (e.g. testing the reachability of a remote host) is known as: CIFS, IMAP, ICMP, PPTP ICMP
Which of the following answers refers to a protocol used for performing printing-related task on a network? PPP, IPP, NTP, PPTP IPP
The term Internet Protocol Security (IPsec) refers to a suite of protocols providing authentication and encryption features in order to ensure secure exchange of IP packets. True False True
LDAP is an example of: Authentication protocol, Address resolution protocol, Directory access protocol, File exchange protocol Directory Access Protocol
What is the function of NNTP? Retrieval of email messages from a mail server, Posting, distribution, and retrieval of newsgroup messages, Synchronizing clocks over a computer network, Translation of domain names into IP addresses Posing, Distributing, and retrieval of Newsgroups
A network protocol used for synchronizing clocks over a computer network is called: NTP, AFP, SLP, RTC NTP
Which of the following answers refers to a protocol used for establishing a dedicated point-to-point link between two networked devices? IPP, SLP, NTP, PPP PPP
Which item below represents the most important aspect of using offline files on a networked computer? a)size if hard drive b) availability of optical drive c)proximity of computer to server d)file server operating system a)size of the hard drive
Which of the following answers lists an example of a routing protocol? RDP, CIFS, RIP, TKIP RIP
A protocol used in network management systems for monitoring network-attached devices is known as: SMTP, ICMP, SNMP, IPsec SNMP
A solution designed to strengthen existing WEP implementations without the requirement for replacement of legacy hardware is called: IPsec, TKIP, SSH, HTTPS TKIP
What is the common term for a group of protocols used to carry voice data over a packet-switched network? VoIP, PSTN, PBX, POTS VOIP
Which of the answers listed below refers to a suite of protocols used to enable Internet access on mobile devices? WPA, WAP, WEP, WPS WAP
Which would help in troubleshooting the "Invalid boot disk" error message? (Select all that apply) Disconnecting USB thumb drive, Safe mode troubleshooting, Checking BIOS settings for boot order, Removing floppy disk , Administrative Tools disconnecting USB drive, check BIOS setting for boot order, removing floppy disk
Possible causes of continuous system reboot loops include: Overheating, Hardware failure, Corrupted OS installation, Misconfigured OS, All of the above All of the above
A feature that can be found in some types of PC Power Supply Units (PSUs) that allows the PSU to automatically adapt to the AC voltage supplied from the power socket is called: Fixed-input, Inverter, Auto-switching, Hot plugging Auto Switching
Excessive dust buildup inside the computer case might be the cause of: Overheating, Unexpected shutdowns, Intermittent device failure, Continuous reboots, All of the above All of the Above
Which of the PC components below would be the most probable source of problems when the issue symptoms on a failing system include loud noise from the inside of the computer case? (Select 3) RAM modules, HDD, Cooling fans, SDD, Analog modem, PSU, HDD, PSU, Cooling Fans
Which of the CPU connectors on the motherboard should be checked/reseated in order to ensure that the CPU is receiving power? (Select all that apply) 4/8-pin 12v, T568B, P4 connector, PCIe 6/8-pin, T568A 4/8 12v, P4 Connector
Which of the following actions would solve the problem of leaking/burst/bulged capacitors inside the computer case? (Select 2 )Motherboard Replacement, CPU Replacement, Memory Module Replacement, PSU Replacement, Capacitor Replacement Motherboard and Capacitor Replacement
Which of the tools listed below can be used to isolate a failing hardware component inside the PC case? (Select all that apply) Post Card, Loopback Plug, Tone and Probe, PSU Tester, Tone Generator, Maintenance Kit, Multimeter Post Card, Loopback Plug, Multimeter, PSU Tester
Which of the following could cause slow performance of a hard drive? (Select 2 answers) Disk striping File fragmentation, Disk mirroring, Insufficient amount of RAM, Disk duplexing File Fragmentation, Insufficient use of RAM
An actuator arm assembly failure manifested by loud clicking noise emitted from the inside of the computer case is a problem symptom that should prompt for: Data Back up and Hard Drive Replacement, cooling fan replacement, CPU Replacement, PSU Replacemen Data Backup and Hard Drive Replacement
Self-Monitoring, Analysis and Reporting Technology (S.M.A.R.T.) allows for monitoring system for anticipated: HDD failures, Network interface problems, Video adapter failures, Power spikes HDD Failures
Replacing a faulty mechanical component of a magnetic drive requires specialized environment and diagnostic tools. True or False True
The /R switch of the CHKDSK utility: fixes errors on disk. Displays cleanup messages, Locates bad sectors & recovers readable info, Uses system resource to perform a scan asap, Displays the full path & name of every file Fixes errors on disk Locates bad sectors and recovers readable info and fixes errors on disk
For a newly added hard drive, this command allows to configure the drive with a file system so that Windows can store information on the disk. FORMAT, NBTSTAT, MSTS, DEFRAG FORMAT
Which of the following commands in MS Windows launches a command-line partitioning utility? REGSVR32, CHKDSK, DEFRAG, DISKPART DISKPART
Similarly to magnetic drives, Solid State-Drives (SSDs) require periodic defragmentation in order to improve system performance. True or False? False
When a computer monitor is unable to display image on the screen, the most common causes (and the easiest ones to fix) for this problem include: (Select 2) Inverter failure, Loose Cable Connection, Bad LCD display, Wrong Input Selection, Backlight Failure Loose Cables and Wrong Input
A tiny spot on an LCD monitor display screen that permanently remains black when it should be activated and displaying color is commonly referred to as stuck pixel. True or False False
A dim display on a laptop LCD screen might indicate a problem related to: (Select 2) Stuck Pixels, Backlight, Dead Pixels, Incorrect color patterns, inverter Backlight and Inverter
A permanent computer display screen discoloration caused by displaying the same static image for extended periods of time is known as: Artifact, Stuck pixel, Burn-in, Dead pixel Burn In
Which of the Windows Command Prompt tools listed below allows to display IP addresses, subnet mask, and default gateway for all adapters? NETSTAT, IFCONFIG, TRACERT, IPCONFIG IPCONFIG
Which of the network administration command-line tools listed below is used for DNS queries? TRACERT, NSLOOKUP, NETSTAT, PATHPING NS Lookup
Which of the actions listed below should be of help while troubleshooting non-responsive touchscreen of a mobile device? Reseat the battery, Restore to Factory Settings, Soft Reset, Clean the screen & remove protector, all the above All of the above
Which of these steps would ensure the proper re-assembly of a serviced laptop? (Select all that apply)usage of appropriate tools, documenting cable and screws, magnetic mat to hold screws, manufacture documents used as a reference, remove dust buildup All except remove dust buildup
The /F switch of the CHKDSK utility: locates bad sectors and recovers readable info, fixes errors on the disk, displays cleanup messages, displays full path and file of everything on disk Fixes errors on the disk
A 2xx POST error code indicates a problem with: RAM or ROM, Hard Drive, System Board, Adapter Card RAM or ROM (Memory issues)
Which command would you use to have a workstation stop using an IP address that it obtained from a DHCP server? Stop Use, Ipconfig/release, Ipconfig/renew IPCONFIG /release
You suspect large packets are being dropped on your network because of their large size. Which utility can you use to confirm your suspicion? Ping -1
You are about to install a second IDE hard drive in a PC that has only one IDE adapter. Your first hard drive will still be the boot drive. How should the second drive be configured? as a master, as a secondary, as a slave, as a primary Slave Drive
On a laser printer, the primary corona places : a uniform, positive charge on the photosensitive drum. a reversed image on the photosensitive drum. a uniform, negative charge on the photosensitive drum. toner on the photosensitive drum uniform negative charge on drum
Your HDD does not respond upon powering ON your computer. What is the most likely problem?: Bad data cable, incorrect jumper on drive, loose Molex connector, virus, brownout Loose Molex connector
Resistance is measured in ____. Watts, Hertz, Ohms, Ampitude Ohms
A ____ is a tool that can assess the quality of the wireless signal. Multimeter, Tone Probe, Spectrum Analyzer, Patch Panel Spectrum Analyzer
Another tool similar to ping that will trace the route/path to a certain destination showing all intermediary device in between the sending and receiving parties is called Tracert
This type of cable is required for Gigabit Ethernet. (Name 2) Cat 3, Cat 5, Cat 5e, Cat 6 Cat 5e and Cat 6
You need to find out which ports are open in the Windows Firewall on a Windows computer. Which command allows you to show open ports? arp-a, netstat-an, net.sh firewall show state, ipconfig/all net stat-an
What command can you use to verify DNS can resolve a name to an IP address? Netstat, NS Lookup, Net Use, Netview NS Lookup
This command will allow you to map a drive letter to a shared folder on a remote system and shows all mapped drives. Netstat, Netview, Netuse, NetBIOS Net Use
What tool would you use to find a wire as it traverses from one room to another. Tone Generator, Multimeter, Toner Probe, Crimper Toner Probe
After plugging in a loop back plug, you can you ping the IP address assigned in the NIC to verify that the NIC is working. True or False? True
When using IPconfig if you see an address starting with 169.254 it usually indicates that The pc is a DHCP client but can't reach a DHCP server. True or False? True
If you ping the loopback address 127.0.0.1 and it fails what does this usually indicates that there is a problem with the TCP/IP stack and a restart might solve the problems. True or False? True
If a system can access resources on the LAN but not any resources on other networks you would check IP address of the default gateway & Verify the DG is on the same network & ping ifconfig the default gateway-. True or False? False- you would ping Ifconfig
If you create a Homegroup SOHO network that includes Windows XP and Windows Vista computers only the Windows 7 computers can join it? True or False True. Homegroups are supported only on Windows 7 based computers.
What is the universal naming convention path for a computer to access shared resources on a network? \\Computername\sharename
This CMD tool will show statistics for NetBios : Netstat, Nbstat, NetUse, NetShow Nbstat
This CMD tool will show network statistics including a list of inbound and outbound connections for a system. Netstat
The ping tool is an invaluable tool for checking connectivity between two devices. True or False? True
This is an easy CMD tool you can use to view the TCP/IP configuration on a system. When you use this command without any switches it gives you a quick indication of the configuration. ipconfig
When troubleshooting connectivity issues the two most common used tools is Ping and Ipconfig. True or False? True
If you just wanted to list the ip address, subnet mask, and default gateway what cmd would you use? ifconfig, tracert, netstat, ping, ipconfig ipconfig
If a client cant reach a DHCP server, clients will assign themselves what type of address. APIPA
This ipconfig cmd will show full tcp/ip config information. This information will include the mac address, show DHCP enabled or disabled, lease time, dhcp server, and dns server, and NetBIOS over tcp/ip enabled or disabled ipconfig/all
How would you get a new IP address from DHCP? ipconfig/release or ipconfig/renew
This is how you would renew the IPv6 address and renew all DHCP assigned information. ipconfig/renew6
What command would you use to remove cached entries from DNS responses? Does this command remove entries from the hosts file? ipconfig /flushdns. No it does not remove the entries from the hosts file.
What command would identify all the routers between you and the site on the internet you are trying to reach? Traceroute, Tracert, Ping, Tracert
One should use the command tracert -d www.sitname.com to tell the command to not resolve addresses to host names. True or False? True
This command allows you to quickly view network activity and identify what is generating the activity. Nbstat, Netstat, NetView, NetUse Netstat
One should use the command ping 127.0.0.1 to ping the TCP/IP stack. True or False? True
What are the steps in the troubleshooting process for a computer technician? Gather all of the information, identify the problem by asking questions, establish a theory or probable cause, test the theory if you can, make a plan of action to resolve the issue, implement plan of action, verify functionality, document findings
Which of the following types of RAM can be used in a dual channel configuration? A. SDRAM, B. RAMBUS, C. DDR, D. DIMM DDR
Which of the following is the BEST protocol to use for securely transferring large files? A. Telnet, B. SSH, C. SFTP, D. FTP SFTP
Which of the following will provide the BEST protection against power failures and data loss? Auto-switching power supply, Uninterruptible power supply, Line conditioner, Surge suppressor UPS
RAID uses multiple hard drives to increase performance and protect against data loss is the BEST way to explain RAID to a non-technical user. True or False? True
Which of the following is representative of a class C address type? A. 10.15.1.4, B. 169.254.125.15, C. 172.20.15.5, D. 192.168.1.15 D. 192.168.1.15
Which of the following MUST be performed when installing a PCI sound card for use instead of the onboard sound? A. Install drivers, B. Install additional memory, C. Configure the jumpers, D. Flash the BIOS Install Drivers
Which of the following hard drive types would be considered the MOST likely to survive a fall? A. SCSI, B. Solid State, C. IDE, D. SATA Solid state
If a technician is trying to remote into a computer through a firewall, which of the following ports, by default, MUST be forwarded? A. 21, B. 25, C. 110, D. 3389 3389
Which of the following connectors from a power supply should be used with a graphics expansion card? A. 8-pin 12 volt, B. PCIe 6-pin, C. 20-pin, D. SATA PCIe 6-pin
After installing a bar code reader, which of the following is commonly done to configure the reader? A. Scan in program codes, B. Enable the code reader in the BIOS, C. Use Device Manager to enable I⁄R ports, D. Adjust jumper switches Scan in program codes
Which of the following input devices allows multiple PCs to share a common display? A. Router, B. Bridge, C. KVM, D. Wireless keyboard KVM
Which of the following devices might need drivers installed so that it can be recognized by the operating system and function properly? A. Speakers, B. Monitors, C. Scanners, D. Projectors Scanners
Which of the following properties of TCP⁄IP is used to differentiate the network and the host portions of an IP address? A. DNS address, B. Default gateway, C. Subnet mask, D. DHCP lease Subnet Mask
Userr is setting up a SOHO wireless network and does not want neighbors to be able to discover the network. Which parameters need be configured?. Configure a proxy server address,. Enable WEP encryption, Disable SSID broadcast,. Configure DMZ settings Disable SSID Broadcast
Which of the following would provide continuous power to various devices connected to it during a power surge or outage? A. Line conditioner, B. Power strip, C. Battery backup, D. Surge suppressor Battery Backup
Which of the following video cable types would be MOST likely to experience gradual, degraded signal quality over a long distance? A. HDMI, B. DisplayPort, C. VGA, D. DVI VGA
An IP address of 10.10.1.180 would be considered part of which of the following address classes? Class A, Class B, Class C, Class D Class A
Basic Internet web traffic generally travels on which of the following ports? 25 and 53, 53 and 8080, 80 and 443, 110 and 53 80 and 443
Which of the following technologies has the SHORTEST wireless range for printing? 802.11g, . 802.11a, Bluetooth, Infrared Infared
Which of the following wireless protocols is limited to operating in the 5 GHz range ONLY?. 802.11a, 802.11b, 802.11g, 802.11n 802.11a
Which of the following devices transmits data to all ports regardless of final destination? A. Firewall B. Router C. Switch D. Hub Hub
Which of the following features can be configured with keyboards to assist users with disabilities? A. Pointer trails B. Magnifier C. Sticky keys D. Character map Sticky Keys
What connector type is associated with a fiber connection? BNC, LC, F, T A. RJ-45 B. RJ-11 C. LC D. HDMI LC
Which of the following laptop accessories would MOST likely be used to support multiple displays when the laptop hardware does not have multiple video outputs? A. Docking station B. VGA to DVI converter C. Adjustable monitor arm D. PCMCIA card Docking Station
Which CPU feature needs to be enabled in the BIOS and is designed to help thwart malware attempts to corrupt the system files? No Execute Bit or Disable Execute Bit
3.3, 5, and 12 volt are the three voltages provided by the power supply in most computer systems. True or False? True
How many pins are contained in the SATA data cable? 3,4,7,9 7
How many devices are supported by the USB 3.0 standard? 27, 63, 127, 65,000 127
What is the voltage provided by the USB standard? 3.3 v, 5 v, 12v 5 volt
What category of UTP is most commonly used and provides the ability to achieve 1Gbps transfer speeds? Cat 3, Cat 4, Cat 5, Cat 5e Cat 5e
What are the small areas used to store data entering and leaving the CPU called? Switches, Nodes, Registers, Chipsets Registers
Which optical media has a maximum capacity on the original dual layer discs of 50GB? DVD-ROM, CD-ROM, Blu Ray, Dual Layer DVD ROM Blu Ray
During what stage of the laser printing process is the image imprinted on the EP drum by the laser? Fusing, Exposing, Cleaning, Developing Exposing or Writing
Which stage of the laser printing process ensures that the toner is melted to the paper? Exposing, Fusing, Developing, Transferring Fusing
Which standard provides high speed data transfer at 800Mbps for voice, video, and audio and allows 63 devices on a single channel? Firewire, SCSI, USB, HDMI Firewire
Which Wi-Fi standard provides data transfer up to 54Mbps on the 2.4Ghz frequency range? 802.11a, 802.11b, 802.11g, 802.11n 802.11g
All modern devices support __________________ so device drivers are loaded automatically and resources configured when the device is first connected to the system? Plug and Play
How many pins are contained in the Molex drive connector? 3, 4, 7, 9 4
Which type of connector is sometimes referred to as "thicknet but is rarely used today because it was the backbone of a coaxial cable"? RG-8
What type of connector is found at the end of an RG-58A cable? Bayonet Neill-Concelman (BNC)
Which type of networking cable is also referred to as "thinnet"? RG-6, RJ-11, RJ-45, RG-58, RG-59 RG-58
An SC connector is a box-shaped connector that snaps into a receptacle, and is used with single-mode fiber. True or False? True
One way a CAT-5e cable differs from a CAT-5 cable is that it supports Gigabit Ethernet, whereas CAT-5 does not. True or False? True
Which category of twisted pair cable supports a signaling rate of 250 MHz and max 10Gbps? Cat 3, Cat 5, Cat 5e, Cat 6 Cat 6
Which category of twisted pair cable supports a signaling rate of 1 Gbps? Cat 3, Cat 5, Cat5e, Cat 6 Cat 5e
Which category of twisted pair cable supports a signaling rate of 1 GHz? Cat 4, Cat 5, Cat 5e, Cat 6, Cat 7 Cat 7
When TCP/IP communications need to be routed to systems on other networks, the protocol directs the packets to a special address known as a default gateway. True or False? True
In which networking method are mask bits moved in one-bit increments to provide the exact number of nodes and networks required? Classless inter-domain routing (CIDR)
The SMB protocol works on the Application layer and helps share resources such as files, printers, and serial ports among computers. True or False? True
The CIFS protocol allows users to open and share files over the Internet in native applications rather than just in web browsers? True
What is the key attribute of Internet Message Access Protocol (IMAP) that makes it different from Post Office Protocol 3 (POP3)? Emails are stored on a remote server until the user deletes them.
What is the maximum data throughput supported by the 802.11n standard? 480 Mbps, 500 Mbps, 600 Mbps, 1000 Mbps 600 Mbps
What special feature of Wi-Fi Protected Access version 2 (WPA2) improves upon Wi-Fi Protected Access (WPA)? The inclusion of Advanced Encryption Standard (AES) and Cipher Block Chaining Message Authentication Code Protocol (CCMP)
The 802.11ac wireless standard is capable of reaching transmission speeds of over 1 Gbps. True or False? True
Signal range is a major limitation of the 802.11a standard. True or False? True
What setting should you enable if you wanted to configure a host to automatically and dynamically forward inbound traffic received on specific ports to other ports? Port Triggering
UPnP helps Wi-Fi-enabled devices to be easily discoverable by the router. True or False? True
A network connects a company branch in the United States to another branch in Germany. What type of network would best describe this? PAN, WAN, WLAN, MAN Wide Area Network
The ISDN Internet service technology has replaced Digital Subscriber Line (DSL). True or False? True
A NIC card is usually required for a device to connect to a network. True or False? True
What networking device is software-based and makes decisions about whether to forward a packet based on whether the destination is part of the same LAN or another LAN? Router, Bridge, Hub, Switch Bridge
Which networking device is hardware-based rather than software-based & forwards packets to only the destination port based on media access control (MAC) addresses? Bridge, Router, Switch, Hub Switch
What device emits a beeping sound when it detects a signal in a pair of wires? Tone generator, tone probe, multimeter, crimper A tone probe
Which device sends an electrical signal through one pair of unshielded twisted pair (UTP) wires for the purpose of tracing it?Tone generator, tone probe, multimeter, crimper A tone generator
If your laser printer's fuser roller is warped or worn, the output symptom you will observe is repeating horizontal lines or white spaces on the page. True or False? True
When you try to print to a network printer that you know you have access to, you receive an "access denied" message. To resolve the issue, you should power cycle the printer to refresh the connections. True or False? True
You find that a shared network printer's printouts are faded. You replace the toner cartridge, but the printouts are still faded. What is the source of the problem? Drum, Roller,Fuser, Corona Fuser
Ping t-hostname is the correct syntax for the command to ping another computer until you stop it manually. True or False? True
Software on a non-volatile chip is called _______? Malware, Firmware, Adware, Shareware Firmware
Hyperthreading technology allows a single processor chip to operate like two separate processors. Which processors took advantage of this technology? (Select all that apply) Pentium 4, Opteron, Xeon, Athlon, Core i3, Core i5, Core i7, AMD Fx Pentium, Core i3, Core i5, Core i7, Xeon (only Intel computers as AMD does not support hyperthreading)
The process of moving the toner to the drum is known as : Exposing, Developing, Processing, Cleaning Developing
The IEEE 1394 interface is related to which type of bus? Serial or Parallel? Serial
A FireWire port can support 63 interconnected devices. What identifies the process of connecting FireWire devices together? Tethering, Pairing, Daisy Chaining, Hyperthreading Daisy Chaining
Your system will not boot. There are no errors displayed. You only see a blinking cursor at the top of the screen. Your next logical step is to run the motherboard diagnostic. True or False? True
The Integrated GPU is when the video processing is moved onto the main processor, as in the Ivy Bridge. True or False? True
How many disks are required to set up a RAID 10 (1+0) array? 1, 2, 3, 4 4
Humidity, improper media, worn separation pads can cause a laser printer to pull multiple paper sheets at one time. True o r False? True
What type of Random Access Memory (RAM) is used for cache memory and does not need to be refreshed to retain information? DRAM, SDRAM, SRAM SRAM
In Device Manager, one can tell that an expansion card has been installed, but that there is a problem with the hardware or drivers if there is a red exclamation mark associated with that hardware. True or False? False-it is a yellow exclamation mark
What is the minimum number of disks required for a configuration of RAID level 5? 1, 2, 3, 4 3
A characteristic of the Serial Advanced Technology Attachment (SATA) interface as opposed to the Integrated Drive Electronics (IDE) interface is that is supports hot swapping of drives. True or False? True
A Redundant Array of Independent Disks (RAID) 10 configuration combines the striping aspect of RAID 0 with the mirroring aspect of RAID 1 across four drives. True or False? True
Which Intel CPU socket type is also referred to as LGA 775? Socket R, Socket T, Socket B, Socket L Socket T
Which type of processor does the LGA 1366 (Socket B) socket type accommodate? Intel Core i7, Intel Core i3, Xeon, Pentium Intel's Core i7 processor
Which type of socket uses over 2,000 copper pins and was designed to replace Socket B? Socket H, Socket, T, Socket H, Socket R Socket R
The LGA 1156 is also referred to as: Socket R, Socket T, Socket B, Socket H Socket H or H1
The LGA 1366 is also referred to as: Socket R, Socket T, Socket B, Socket H Socket B
At what frequency do Bluetooth-connected devices communicate? 1 Ghz 2. 4Ghz, 5 Ghz, 10 Ghz 2.4 Ghz
How many pins does a FireWire 800 Institute of Electrical and Electronics Engineers (IEEE)1394B connector have? 3, 4, 9, 12 9
What is the maximum data transfer speed in the Universal Serial Bus (USB) 3.1 standard? 3 Gbps, 5 Gbps, 10 Gbps, 50 Gbps 10 Gbps
What would a 3-pin Molex KK connector be used to power inside the motherboard? Fan, CPU, expansion card, hard drive A motherboard fan
How do light-emitting diode (LED) backlights compare to cold cathode fluorescent lamp (CCFL) backlights? They are lighter, cheaper, brighter, and have a longer lifespan.
Which type of Digital Visual Interface (DVI) cable supports both digital and analog transmissions? DVI A, DVI D, DVD I DVI-I
What is the minimum cable type specified for 100baseTX? Cat 3, Cat 5, Cat 6, Cat 7 Cat 5
Which Windows program should you run to help diagnose and fix disk-related errors? FDISK, CHKDSK, DISKPART, CHKDSK
If you install a new disk drive into a computer, but cannot access it, what must you do to make the disk accessible? FDISK and FORMAT
You work as technician for Tech Perfect Inc. You are required to repair a laptop. For this, you need to disassemble the laptop. What should be your first step when you start disassembling your laptop? Refer to the hardware service manual of the laptop.
Maria, an employee, needs to work from home. The IT manager suggests her to purchase a device that will allow use of monitor and input devices with the laptop. Which of the following devices is most suitable for this purpose? Docking station
What screen size typically identifies a computer as a tablet? Between 2 & 5 inches, Between 5 & 7 inches, Between 7 & 12 inches, Between 12 & 15 inches Between 7 and 12 inches
You are talking to a customer regarding his problem. He tells you that he may need a new hard drive. From the description he is giving, you are pretty sure that it just needs to be defragmented. What should you do? Let the customer finish speaking and then tell him that the problem might be simpler and a new hard drive is not needed.
You are troubleshooting a connectivity issue on a network. You are using the ping command to verify the connectivity between two hosts. You want to send larger sized packets than the usual 32-byte ones. The command you use is ping -1. True or False? True
Martha's company's database is heavily read oriented. She is trying to select the best method for handling situation of a hard drive crashing, which is cost effective & can provide both performance and redundancy. Which RAID level should Martha use? RAID 5
When configuring a network, what is the rule of thumb on the maximum number of computers you should have in a peer-to-peer network? 2, 5, 10, 20 10
You have a computer with the IP address 226.18.171.1. What class is this address? A, B, C, it is a not valid address It is not a valid IP address
Which display type is used in laptops and consumes the least power? VGA, CRT, LED, LCD LED
You have an Inkjet printer with a USB interface. You connect the printer to a computer. The computer detects a new device, but the printer is not functioning. Installing the printer driver would be the logical next step. True or False? True
You're working with a laser printer. Which printer component offers the greatest risk to technicians? Drum, Fuser, Corona Wire, Controller Fuser
Your manager complains that he gets "out of memory" error messages while printing. You check the print server & find that it has over 500 MB of free hard disk space. The most likely cause is that the printer needs more RAM. True or False? True
Which of the following RAID levels creates a stripe set but does not provide data redundancy? Raid 1, Raid 5, Raid 0, Raid 10 Raid 0
You purchase a new 300 GB hard disk to replace an older 50 GB hard disk. But your system does not support the 300 GB hard disk. You decide to upgrade the BIOS. You must replace the ROM BIOS chip on the motherboard. True or False? True
Andrew, a storage administrator, wants to implement a RAID system that provides fault tolerance to a server. He also wants to implement disk mirroring. Which of the following RAID levels will he use to accomplish the task? RAID 0, RAID 1, RAID 5, RAID 10 RAID 1
You've blocked port 110 on the company firewall. Based on this action, what may be true? Client on network will not be able to send email, client on network will not be able to retrieve email, client will not be able to use the internet, nothing Client will not be able to retrieve email unless they use IMAP 4.
You're using address range 172.16.0.0 to 172.31.255.254 to assign IP addresses to computers on your network. Which IP address class are you using? Public A, Private A, Public B, Private B, Public C, Private C Private B
You want your computer to boot off the network and have the availability to be brought out of sleep mode. Which 2 technologies need to be activated in the BIOS? WAP & WAP 2, WDS & Magic Packet, PXE & WOL, Symantec Ghost & Unattend.xml PXE and WOL
A customer has a home office. Which technology would benefit from the use of QoS, SSID ,Instant Messaging , email, VoiP VoiP
You are setting up a SOHO & configured the wireless adapter for a laptop with WPA2. When you configure the WAP your notice WPA2 is not listed as an option. The next step would be to install the WAP firmware. True or False? True
You plug in an external hard drive. message appears in Windows that says device can perform faster. What caused this message? computer only has USB 3.0 ports, external hard drive using 2.0 , computer has 2.0 ports, external drive using Firewire computer has USB 2.0 ports
When trying to synchronize a smartphone via Bluetooth on Windows, a "no Bluetooth device" error message appears on phone. The computer has a Bluetooth card installed. The likely the cause of this problem is that the BIOS setting is incorrect. T or F? True
Why would a laptops keys stop functioning? (Select 3) stuck keys, bad inverter, loose connections ,faulty touchpad , warped keyboard, discharged battery stuck keys, loose connection, warped keyboard
What is the first step you do when removing a paper jam? Yank the paper out of the printer, turn the printer off, refer to the manual, unplug the printer from the wall Turn the printer off
The PC has no power following a power failure. The LED light on the monitor is on. What should be performed first? a) power cycle the PC b) power cycle the peripherals c) power cycle the UPS d) power cycle the breaker switches Power cycle the PC
When a laptop fails to turn on what 4 things should you check? a) power LED b) sound port c) AC adapter d) power inverter e) hibernate mode f) function key g) power button power LED, AC Adapter, Hibernate Mood, power button
A computer just had a memory upgrade installed. Upon booting the computer it does not recognize the new memory even though it is listed as being compatible. What step should be performed first to resolve the issue? BIOS/UEFI update
A customer tells you that his LCD display on his laptop has intermittent lines appear on the screen. When the display is moved, the lines disappear and then reappear again. What is the likely the cause of the problem? The cable is loose
Dave reports that when the laptop's power button is pushed there is no response What step should be performed first? a) replace the battery b) close the lid and reopen it c) plug into the external power supply d)reseat the memory Plug in the external power supply
You installed a Postscript driver for a printer that actually only supports PCL. What is the result? a) printer will not print at all b) printer will print garbage c) printer will process Post Script in correct way d) printer will print lower DPI Printer will print garbage
You can't access some internet websites but can connect to resources inside the LAN. You can ping to test user connectivity. What would you run next? net use, netstat-r, nbstat -R, ipconfig/flushdns ipconfig/flushdns
You receive a message when attempting to boot an operating system that warns of memory read error. What is your next step? Reseat or replace RAM modules, change the memory settings in BIOS, replace hard drive, remove USB flash drives reseat or replace RAM modules
A laptop LCD is being scratched when keyboard lid is closed. What step should be done next? replace bumpers, replace LCD hinges, replace LCD panel, Replace keyboard Replace the bumpers
You need to find out which ports are open in teh Windows Firewall in a Windows computer. Which command allows you to show reliable ports? arp-a, netstat-an, netsh firewall show state, ipconfig all netstat -an
Your printer is jamming just above the printer tray. Which should be performed to resolve the issue? clean the feeder roller, clean the pickup roller, replace the fuser, replace the drum Clean the pickup rollers
You figured a router to auto assign 5 IP addresses to make the network more secure. You notice the wireless printer is losing connections when multiple users on network. What would you do to fix problem? Configure the printer to use a static IP address
You want to utilize the NET command to tell you how many server message blocks were received by the workstation service. Which Net command should you run? View, Statistics, Stop, Use Statistics
Which steps can be performed to ensure all external traffic is directed through a firewall to the right computer? configure port forwarding, list exceptions in IP address, configure NAT, configure all interior traffic appropriately Configure port forwarding
You troubleshoot an internet connectivity issue. Users with laptops can't connect but users with PC devices have no trouble. Which device is causing the problem? Router, Cable Modem, WAP, Encrpytion Mismatch, Firewall, UTM WAP
A CAD/CAM station is rotating 3D images slowly. Which should be upgraded on the computer? CPU, RAM, Video Card, Hard Drive Video Card
A customer reports that a laser printer is printing smudged pages. What is the cause of this problem? Fuser not getting hot enough, toner cartridge leaking, toner cartridge low, fuser getting too hot Fuser is not getting hot enough
Which type of battery would you find in an IPAD and how long will a full charge last on average? NICD for 2 1/2 hours, lithium 10 hours, 16 V for 5 hours, lithium ion polymer 10 hours Lithium Ion Polymer 10 hours
You have no access to network. You check the switch and all lights are on and not flashing. The network cables are plugged in and card functions properly What is next step? Ping 127.0.0.1, Replace swtiches uplink cable, reboot computer, power cycle switch Power cycle the switch
You need to list all of the network shares for a local computer within the command prompt. Which command do you use? Netview, Netuse, Netshare, Net statistics Netview
User states a computer monitor garbled images & strange colors & leaving cursor trails.You determine the system has an onboard graphics controller. What is the main cause ? resolution set high, defective RAM, outdated firmware, defective power supply Defective RAM
You install a fiber based backbone switch that connects 3 dept land switches. Which network did you create? Star, Hybrid Star, StarBus, Hierarchical Star Hierarchical Star
Customer tells you computer runs fine then freezes. Which is the cause of the problem? Optical drive faulty, power supply failed, fans are failing, memory is not seated properly Fans are failing
You are tasked with accessing a wireless SOHO network. The SSID does not appear when you scan for wireless network. Which step would you take next? enter SSID manually, change the SSID on router, change MAC address on router, reset wireless card Enter SSID manually
A client connects laptop to TV using HDMI connector The video works fine but the audio does not. What is cause of problem? laptop needs HDMI application, HDMI cable too long, speakers not compatible, HDMI audio not selected HDMI audio not selected
No matter how manyIPconfig/release & Ipconfig/renew commands you issue, the computer can only obtain an APIPA address. What most likely has failed? DNS, DHCP, Network Switch, Patch Panel DHCP
You troubleshoot what you believe is a power issue. What do you test first? power supply, 24 pin connector, IEC cable, AC outlet, circuit breaker IEC cable
Which answer below is the most important reason to not plug a RJ-11 phone line into a RJ 45 port? PSTN network isn't Ethernet based, Ethernet supports pulse dialing not tone, phone line voltages can damage Ethernet, RJ11 connections do not support duplex Phone line voltages can damage Ethernet equipment
An office printer is printing lighter in random areas of the page. What is your next step to fix the problem? Clean the fuser area, clean the drum with vaccum, use compressed air on pickup assembly, replace toner cartridge Replace the toner cartridge
A computer has a Raid 1 array,SATA Drive 0, and now computer will not boot. What step would most likely fix the problem? Replace SATA drive 1, Mark SATA drive 1 as active, Replace SATA drive 0, Replace array's controller? Mark SATA drive 1 as active
A computer is constantly overheating. The computer seems to work but is not making any noise. What is the cause of the problem? Case fan stopped working, power supply failed, fanless heat sink failed, CPU failed Case Fan stopped working
Memory was added to a workstation. When booted, the computer reports memory errors. What is the problem? 2nd memory stick larger than first, 2nd memory stick smaller than first, new memory installed in 2nd bank runs slower speed than 1st bank, wrong mem memory in 2nd bank runs slower than 1st bank
A burning smell is coming from the computer. What is most likely the cause? Thermal compound, keyboard, power supply, AC outlet Power Supply
Which of the following is used to measure TDP? Volts, Watts, Ohms, Amps Watts
Which of the following sockets replaced the Intel 1156 socket? (Select 2) 775, 940, 1155, 1366, 1150 1155 & 1150
A customer runs Windows 7 on a PC that has a 2 GHZ CPU, 2 GB RAM, and a 64 MB video card. He tells you that it is slow when Aero is enabled. What would increase the performance on PC? Increase RAM, upgrading video card, increase hard drive, upgrade CPU Upgrade the Video Card
Tim wants to use a wireless mouse with short range communications. What is the best solution? Cellular, Bluetooth, USB, Ethernet Bluetooth
You just built a PC and when it boots you hear beep codes but you don't have the codes memorized. What device do you check first? (Select 2) RAM, CD-ROM, Video Card, CPU RAM and Video Card
Which port is used by AFP? 22, 23, 80, 143, 445, 548 548
Which of the following is a command CPU for a tablet computer? Core i7, Phenom II, ARM, FM2 ARM (Advanced Risc Machine) uses lower wattages
Your company relies heavily on its server for resources & is less reliant on client computers. Which type of client is most likely used by this company? Virtualization workstation, Client/Server, Thin Client, Thick Client Thin Client
You are required to rip the contents of a CD to a compressed file format that can be read on PC's., Linux, or MACS. Which format should you select? .AAC, .WMA, .MP3, .MOV .MP3
You need to replace and upgrade the memory card on a smartphone. What type of memory is used by a smartphone? SSD, CF, USB Flash Drive, SD SD (more specifically Micro SDs)
Users at ABC Corp. need back up several gigabytes of data daily. What is the best media for this scenario? DVD, Dual Layer DVD, USB Flash Drive, DLT DLT (Digital Linear tape)
True or False: A switch interconnects devices on the same network so that they can communicate. A router interconnects one or more networks. True
Which of the following is used for musical equipment? MIDI, HDMI, DVI, Display Port MIDI
Which of the following indicates that a printer is network ready? RJ-11 Jack, USB connector, RJ 45 Jack, SCSI connector RJ 45 jack
Moving your CPU beyond its normal operating range is called? Overclocking, Overdriving, Overpowering, Overspeeding Overclocking
Which of the following storage technologies is used by hard drives? Magnetic, Optical, Impact, Solid State Magnetic
On which type of computer is RAM most important? Gaming, Virtualization, AV Workstation, HTPC Virtualization
Which of the following is a symptom of a failing CPU? CPU is beyond its recommended voltage, Computer will not boot, BIOS reports low temperature within its case, spyware is installed in the browser CPU is beyond its recommended voltage
Which of the following cable types is not affected by EMI but needs special tools to install? Coaxial, UTP, STP, Fiber Optic Fiber Optic
Setting an administrator password in the BIOS accomplishes which of the following? Prevents a user from rearranging the boot order, prevents a user from reading email, prevents a virus from infecting the MBR, prevents the attacker from opening the case prevents the user from rearranging the boot order
What is the LCD's displays contrast ratio defined as? Power consumption, Display resolution and brightness, brightest and darkest outputs, power savings Brightest and darkest outputs
Which of the following connectors have audio and video passing through it? VGA, RGB, DVI, HDMI HDMI
Which of the following devices limits network broadcasts, segments IP address ranges, and interconnects different physical media? Switch, WAP, Firewall, Router router
You just upgraded your CPU. Which of the following issues can cause the computer to shut down (Select the BEST answer) Wrong CPU Driver, Wrong voltage to CPU, Incorrect CPU installed , CPU overheated CPU overheated
You want to upgrade memory to your computer . Which of the following is user replacement memory in the PC? CMOS, BIOS, DRAM, SRAM, ROM DRAM
Which of the following IP addresses is private? 11.58.284.189, 169.255.10.41, 172.31.1.1, 192.169.0.1 172.31.1.1
Which of the following statements about IPv6 addresses is correct? They cannot be used with IPv 4 addresses, they are supported by all routers, they represent addressing using 128 bits, they require fiber optic connections they represent addressing using 128 bits
Which of the following should be used to print payroll checks that have a carbon backing? Impact, Laser, Inkjet, thermal impact
Which of the following is NOT a configuration that can be made in the BIOS/UEFI? Boot sequence, temperature thresholds, overclocking, install drivers, intrusion detection Install Drivers
Wht type of cable should be used to plug a laptop directly into a PC? Cat 6 patch cable, parallel cable, IEEE 1394 cable, Cat 5e crossover cable Cat 5e crossover cable
In order to perform a network installation of Windows, which of the following must be supported by the computers network interface card? PXE, PCI, PCL, PnP PXE
Which of the following devices is least likely to be replaced on a laptop? CPU, RAM, PC Card, Keyboard CPU
If your bandwidth is 1000 Mbps how many bits are your sending/receiving? (Select 2) 100,000.000 bits per minute, 1000 bits per second, 1,000.000.000 bits per second, 1gigabyte per second 100,000,000,000 bits per second and I gigabyte per second
Which of the following can send data the farthest? Multimode fiber, Single mode fiber, STP, Coaxial Single Mode Fiber
You need to expand the peripherals of a computer but don't have enough ports. What type of card should be installed? Modem, Network Adapter, USB Card, Tv tuner Card USB Card
Which of the following is the typical speed of a SATA hard drive? 1000 Mbps, 3.1 Ghz, 8 GB, 7200 RPM 7200 RPM
How many pins would you see on a high quality dot matrix printer? 24, 15,6,35 24
Which of the following wireless network standards operates at 5 GHz only? 802.11a, 802.11b, 802.11g. 802.11n 802.11a
On what type of computer is RAM most important? Gaming PC Virtualization, HTPC, AV Workstation Virtualization Workstation
Which of the following storage technologies is used by hard disk drives? Magnetic, Optical, Impact, Solid State Magnetic
Which of the following is the most important piece of information needed to connect to a specific wireless network? Channel, MAC Address, SSID, Administrator Password SSID
How fast does USB 3.0 run? 2.0 Gbps, 3.0 Gbps, 5.0 Gbps, 10 Gbps 5.0 Gbps
When you start your computer, the screen remains blank and beeps twice. Which of these would be the most likely cause of this issue? PC infected with malware, boot device not properly connected, memory faulty, operating system corrupted Memory is faulty
Which of these would be the decimal equivalent of a /16 subnet mask? 255.255.255, 255.0.0.0, 255.255.0.0., 255.255.255.255 255.255.0.0
You plan a network installation on the floor of a factory, that will be less than 100 meters. Which equipment will not electrically interfere with the network link? Multimode, single mode, STP copper, UTP copper Multimode
You need to upgrade the memory in your company's PC's . What would be the best way to start the upgrade process? run a memory diagnostic on existing memory, delete any temporary files, determine the motherboard model, find new memory modules Determine the motherboard model
All of the pages printed from your laser printer smudge and smear when you touch the page. Which part of the laser printing process is most likely to be the cause of this issue? Transferring, Developing, Cleaning, Fusing Fusing
You need to clean out the dust that has accumulated on the fans of your desktop computer. Why is it important to use a vacuum cleaner that has been designed for computer systems? Computer vacuums minimize the risk of static electricity discharge
You just upgraded the operating system on a laptop, and now the information on the screen is blurry. What is the most likely cause of this issue? Video driver not properly installed, laptop backlight faulty, new OS not designed for laptop, Video driver not properly installed
Which of these laser printing steps ensures that you will not see a "ghosted" image appear down the page of your output? Developing, Exposing, Charging, Cleaning Cleaning
Which of these would commonly be provided on an RCA connector? HDMI Video, Component Video, Display port video, S-Video Component Video
In which of these situations would you most likely to modify the configuration of your BIOS? add a new disk partition, prevent installation new applications, modify video resolution, disable USB ports Disable USB ports
Which of these tools would be the most appropriate when working with 110 blocks? Multimeter, Crimper, Loopback Plug, Punchdown Tool Punchdown Tool
Which wireless standard operates in the 2.4 GHz range and has a maximum throughput of 54 Mbit/s? 802.11g, IRDA, Bluetooth, 802.11a 802.11g
What type of cabling is associated with F connectors? Fiber, UTP, Coaxial, STP Coaxial
In which of these cases would you use a port trigger? build an external network, change the priority of application traffic, create an encrypted tunnel between 2 endpoints, build temporary access to the internal network, build permanent access to network Build temporary access to internal network
Which of these would be a valid APIPA address? 169.254.254.7, 192.168.224.1, 224.254.224.1, 172.254.1.2 169.254.254.7
Which of these of storage types can hold a maximum of 8.5 GB? Single layer Blu Ray, Single layer DVD Rom, CD-ROM, Dual layer DVD Rom Dual layer DVD Rom
You connect your PC wireless network, but the corporate wireless network name does not appear in your wireless network list. What would be the reason for this missing network? SSID Supression, 802.1X, WPA encryption, Static IP addressing, MAC filtering SSID Supression
Which of these technologies would be the best choice for authenticating wireless users to a RADIUS server? TKIP, WPA, 802.1X, AES, 802.1Q 8021X
Which of these maintenance tasks is most suited for thermal printers? Replace Print Head, replace toner cartridge, Clean print head with IPA, replace ribbon cartridge Clean print head with IPA
Which of these best describes the exposing step of the laser printing process? Moves the toner from the drum to paper, writes the image on the drum with laser, adds toner to the charged area or imaging drum, removes excess toner from drum Writes the image on the imaging drum with laser
What type of memory is used to improve the performance of instruction processing? Hybrid, SDRAM, Static, Cache, DIMM Cache
What type of laptop display technology provides fast refresh rates with relatively little power and does not require a backlight? OLED, LED, CRT, LCD OLED
Which of these characteristics would be most important for a home theater PC? Gigabyte NIC, VGA output, High end cooling, Built in tuner, maximum RAM, SSD storage Built in tuner
Which of these RAID type splits data evenly across two or more disks, but does not provide any data redundancy? RAID 1, RAID 0, RAID 1 plus 0, RAID 5 RAID 0
Which of these laptop expansion card types is available in a 34 mm card width? PCIe, Card Bus, PC Card, Express Card Express Card
Which of these would be the best choice for resolving the IP address from a device name? netstat, nbstat, nslookup, ipconfig nslookup
What does the dollar sign ($) after a Windows share name represent? shared file encrypted, share for administrators only, share on a RAID drive, share file hidden, share is password protected Share hidden
Which of these interfaces would commonly be used with hot-swappable external storage devices? SATA, PCIe, PATA, SCSI, USB USB
Which of these protocols can be used on a mobile device to retrieve email? SMTP, IMAP, SNMP, SSL IMAP
Which of these are a common characteristic of an LGA socket? pins on CPU package, socket uses less power than other sockets, pins on the motherboard, CPU connects LGA with SECC pins are on the motherboard
Which of these network standards use RC4 with TKIP? WPA2, WPA, WEP. AES. WPS, WAP WPA
Which of these hard drive interfaces are hot swappable? PATA, Molex, SCSI, eSATA eSATA
Which of these would be the best description of a ZIF socket? All the CPU pins are on the motherboard, connects the processor with lines of pins, does not require pressure to install processor, processor connects with single edge connector Does not require any pressure to install
A standardized specification of a motherboard (including its dimensions, supported power supply types, and layout of components) is known as the motherboard's: Architecture, Blueprint, Form Factor, Diagram Form Factor
For CPUs without integrated memory controller, which part of the chipset manages communication between the CPU and memory? I/O Controller, Nortbridge, Fusion Controller Hub, Southbridge Northbridge
Which of the memory types listed below are designed to store permanent data that cannot be changed? (Select all that apply) RAM, EPROM, ROM, PROM, EEPROM ROM and PROM
Random Access Memory (RAM) falls into the category of the so-called volatile storage media. It requires a continuous flow of electricity to preserve its contents thus all the data stored in RAM lasts only while the power is on. True or False True
The term "Synchronous Dynamic Random Access Memory (SDRAM)" refers to a broad category of DRAM modules that rely on the signal sent by the system clock in order to coordinate their functioning with other internal PC components. True or False True
What is the number of contact pins used in SDR SDRAM modules? 144,168,184,240 168
Which of the connector types listed below plugs into a port of an Ethernet NIC? DB-15, S/PDIF, RCA, RJ-45 RJ-45
Which of the following connectors would be used to increase the power consumption limit for a high-end graphics card? T568, 15 pin VGA, PCIe 6/8 pin, 4/8 pin 12 V PCIe 6/8 pin
The optional 6-pin PCIe connector increases the maximum allowable power consumption of a PCIe card by additional 75 Watts. True or False? True
The optional 8-pin PCIe power connector increases the power consumption limit for connected device to: 75w, 150w, 25 w, 125 w 150 w
ATX PSU connectors providing main power to the PC motherboard consist of: (Select 2 answers) 14 pins, 20 pins, 22 pins, 24 pins, 28 pins 20 and 24 pins
Which of the acronyms listed below refers to the type of electric current supplied to most of the internal PC components? AC, PFC, DC, A/V DC
PC Power Supply Units (PSUs) capable of operating with either 110-120 or 220-240 volt power input ranges are referred to as dual rail PSUs. True or False False
A supervisor has asked you to update the BIOS on a customer's laptop. Where is the best place to find the correct BIOS firmware? Third Party Website, BIOS developer website, Microsoft, Manufacturers website Manufacturer's Website
A customer is not able to connect to any websites. Which of the following commands should a technician run FIRST to identify the issue? NET STAT, NET SHOW, IPCONFIG, TRACERT IPCONFIG
All employees get an iPhone 6S and an iPad pro. What type of cable is needed to connect these new devices to the devices to their work station? USB to Lightning cable, USB to USB C cable, USB to USB mini cable, USB to MicroUSB cable USB to Lightening Cable
Which of the following is a GUI based BIOS software application? UEFI, POST, Grub, MBR UEFI
Choose the option that is NOT hot swap-able: USB, VGA, PATA, SATA PATA
Which of the following allows devices to operate without requiring a separate power source? WPA, PoE, QoS, VPN PoE
A company has been experiencing network outages & very slow transmission speeds. The network has 6 hubs and 1 router, what could cause poor network performance? Crosstalk, Hubs can only broadcast packets, hubs conduct deep packet inspections by default Hubs can only broadcast packets
You need to make a backup of a small database storing customer information for historical records. The database is about 5.5 GB in size. Which is the best storage media for this task? CD-R, DVD-R, DL Tape, CD-RW, DVD-RW, Blu Ray Digital Tape
A large company has a nation-wide network, consisting of several smaller networks linked through a VPN and the internet. Which term would best apply to this network? WLAN, LAN, MAN, WAN WAN
A user in a warehouse calls and tells you that his computer keeps freezing or rebooting at random, it makes an annoying high-pitch squeak/squeal when running. What is likely to be the issue ? Overheating/fan issues, Sticking keys, Bad driver software Overheating/Fan issues
The clock on a computer keeps falling out of sync, you have to set it each time you restart the computer or power it on. What should you do to correct this issue? Check timezone settings, replace the fan, replace CMOS battery, ensure port 321 not blocked Replace CMOS battery
A motherboard has 4 memory slots - 2 blue & 2 black. How should you arrange your memory? Slower memory in blue, faster in black, NVRAM in blue, RAM in black, Put equal size/speed of RAM in the slots, so that each slot matches its paired slot color, Put equal size/speed of RAM in the slots so they are matched with its paired slot color
Which of the following allows network prioritization based on packet contents? VLAN, SSID, QoS, Firewall QoS
Which option is a feature of cabling that uses an RJ-11 connector? 8 wires making 4 twisted pairs, copper based cabling, fiber optic cabling, coaxial cabling Copper Based Cabling
A user can no longer see any wireless networks, connect to his bluetooth headset, or make phone calls on his Android phone. What do you suggest to fix this issue? Dial *228, disable airplane mode, ensure phone not overheating, use phone outdoors Disable Airplane Mode
Which of the following wireless communication standards requires LOS in order to operate? Bluetooth, IR, RF, WIFI IR
Which answer correctly describes a characteristic of the AM3 processor socket? Intel design socket, supports DDR3 memory, 951 in count, backwards compatible with ARM technology Supports DDR3 memory
How many pins are present in SATA data and power cables? 15 for power and 7 for data, 8 for data and 12 for power, 40 for data and 4 for power, 15 for both power and data 15 for power and 7 for data
You purchase new computers for the office that need to "boot fast &store large video files for editing but are cheap. The systems have room for 1 type of storage device & 1 type of optical device. What is the best option? HDD, SSD,Hybrid, Tape Hybrid Drive
Choose the option that could not be correctly described as Non-volatile: SSD, Tape Drive, RAM, Flash Memory RAM
Similar to PATA, Serial ATA can be used to connect multiple disk drives using a single data cable. True or False? False-Serial ATA (Sata) cables only support one device per cable. PATA cables do support multiple devices using a single cable.
What CAT version is RATED to provide a transmission speed of 1000 Mbps? Cat 3, Cat 5e, Cat 6, none of the above Cat 5e
How many pins are present on a DDR3 SO-DIMM? 200, 204, 214, 240 204
Your supervisor has asked you to record the IP version 6 addresses of several SUSE Linux systems into a spreadsheet. Which command can you use to obtain this information? IPCONFIG, Echo]]ip-6, IFCONFIG, NetStat IFCONFIG (Linux Based)
Which of the following ports belongs to a standard protocol used to query data from an Active Directory server? 389, 443, 143, 23 389-Lightweight Directory Access Protocol (LDAP) is an open-standard protocol used to query directory based databases such as Active Directory. LDAP uses TCP 389 by default.
A large retail company recently implemented Apple Pay in all stores. The companies customer service department has been receiving calls asking why some iOS users are unable to use Apple Pay. What is most likely the issue? iOS devices are simply too old to support (NFC) which is required for Apple pay &Android pay for Android devices). NFC support started in iPhone 6 devices and is generally available in all newer models. Apple pay does not require a cell or WiFi signal
You are a Technician for a small computer repair shop. A customer on a limited budget has asked you to upgrade their laptop in order to increase performance. Which component can be easily replaced or upgraded? Video Card, RAM, Processor, Motherboard RAM
ECC type memory would be most commonly found in which type of device? Tablet, Desktop, Gaming Laptop, Server Server
Select the option that could properly be used to describe the characteristics of a VGA cable? VGA supports both audio and video, VGA uses the standard db-9 connector,VGA uses digital signals VGA uses analog signals
You have been assigned to configure a new enterprise wireless router for your employer's network. Which of the following settings should be changed first? Default SSID, Manufacturer password, MAC address filters,Configure encryption Networking equipment typically ships with a default password or no password at all. Changing the password should be step one, before any other configurations.
You have been tasked with setting up several SOHO wireless networks. Which of the following will ensure the security of confidential data? Configuring the lowest broadcast power possible, Enabling wireless encryption, Enable MAC filtering Enabling Wireless Encryption
Which of the following will be the first to receive heat leaving a processor? Case Fan, CPU Fan, Heat Sink, Thermal Paste Thermal Paste
A customer is not able to connect to any websites. Which of the following commands should a technician run FIRST to identify the issue? NetStat, NetShow, IPCONFIG, TRACERT IPCONFIG-The IPCONFIG command will return a computer's network information such as IP Addresses. Using this tool you can determine if the computer has a proper IP Address.
A small company with several wireless access points has been experiencing intermittent outages near the break room. What is likely the cause? Line of Sight, Crosstalk, Infared radiation, microwave causing interference Microwave ovens operate on the 2.4 Ghz frequency, same as most WiFi networks. The intermittent outages are likely being caused by people using the microwave oven in the break room.
Which of the following network standards can operate at two different channel widths on the same spectrum simultaneously? 802.11g, 802.11n, 802.11b, 802.11a 802.11n
Which of the following network topologies provides the most redundancy to protect against network outages? Mesh, Ring, Bus, Star Mesh-In a Mesh network topology every network node (router, switch, hub, etc) is connected to every other network node. If a connection breaks, the node can easily communicate with another through multiple existing connections.
You are configuring a static IP address on a Windows system and realize the netmask is written as "/25," what is the proper way to input this into the network configuration for this system? /25, 255.255.255.128, 255.255.255.192, 255.255.255.0 255.255.255.128 is the correct answer. Windows does not allow you to input CIDR for network configurations. 255.255.255.192 is a /26 netmask, 255.255.255.0 is a /24 netmask.
Company policy dictates that all remote connections must be encrypted & accessed using some form of authentication. Which of the following will allow a user to upload a large file from home, while adhering to company policy? SSH, SMTP, SFTP, FTP SFTP-Secure-FTP (or SSH-FTP) uses Secure Shell (SSH) to encrypt a File Transfer Protocol (FTP) connection. This allows you to upload files to a SFTP server on a secure connection.authentication.
Which of the following connector types would not be used as an internal PC component? Molex, BNC, SATA, PATA BNCBNC (Bayonet Neill–Concelman) connectors are used with coaxial cables, found in broadband internet and cable TV. Molex is a connector used between power supplies and internal components like disk drives
A user has been complaining that their desktop has been making clicking noises & tasks like booting up and opening files has become very slow. What is most likely the cause of these issues? Malfunctioning HDD, SSD failure, VGA mode disabled Malfunctioning HDD-Most computers only have one moving/mechanical part - the hard disk drive. A clicking noise is a common indicator of a failing drive. The slowness is likely caused by disk read errors, leaving the logical answer to be the HDD.
A customer is explaining their PC's symptoms, but you already know what the issue is. Which is the most appropriate action? Let them finish the explanation and then you offer the solutions (don't interupt them)
An old Linux server is having USB driver problems and your co-worker needs to bring a different type of keyboard or an adapter. What type of keyboard/adapter is likely needed? Lightening, Firewire, PS/2, Bluetooth PS/2-PS/2 is an older port type that was predominately used for input devices like keyboards and mice. Lightning is a newer technology used primarily in Apple products
The network (RJ45) port in your office, recently stopped working. There is no connectivity provided when you plugin to it. The cable & your NIC are good, you check connections but the wiring closet is a disaster. What tool would you use? Tone generator/probe will help you identify which cable runs to your office so you can see if it is connected. A loopback plug is for testing the NIC, which we already confirmed good. PING is an application/command used to test network connectivity,
A customer is complaining that their laptop often restarts with no warning, most often when they are playing video games or have several programs running at once. What is most likely the issue? Overheating, Insufficient power, disk failure, BSOD Overheating-Any computer can overheat, but laptops are compact and can easily overheat when the processor is stressed for long periods of time. Typically when a computer becomes to hot, it will simply shut off without warning to prevent damage
What integrated circuit types best defines the core functionality and capabilities of a motherboard? Northbridge, Chipset, I/O Controller, Southbridge Chipset
If a system fails to auto-configure the newly added adapter card through PnP, finishing the configuration process requires manual installation of device drivers. True or False True
Similar to PATA, Serial ATA can be used to connect multiple disk drives using a single data cable. True or False False
A common purpose of the CMOS battery is: To power the RTC, Store system 32 configuration data, stores BIOS firmware, none of the above Power the RTC
Which of the following choices is used as a standard measurement when referring to printed media? DPI, PPI, Aspect Ratio, Contrast Ratio DPI
Failure of a single disk in a RAID 1 array will not result in permanent data loss. True or False? True
Data may be recovered after a drive failure in a RAID 0 configuration. True or False? False
Your supervisor has given you a replacement inked ribbon to install into a printer. What type of printer is this replacement for? Thermal, Laser, Inkjet, , Impact Impact
Your employer remodels and the IT Department is responsible for moving RJ-45 wall jacks to new locations. Which tool can be used verify connectivity of a RJ-45 port after it has been moved? Voltage Meter, Loopback Plug, Cable Crimper, Cable Tester Loopback Plug
You're setting up a SOHO and want to setup a dedicated backup server with 2 HDDs. You will be backing up valuable files , so you value redundancy a& reliability over speed. What is the best configuration for this server? Raid 0, Raid 1, Raid 5, Dual Core Raid 1
What type of network cabling has 2 pairs and traditionally only utilizes 1 of the pairs? RJ-11, RJ-45, Coax, 4 pin 12 V RJ-11
You want to move from using physical servers to using virtual servers/machines (VMs) while utilizing the same hardware that is currently in place. What feature must your CPU support? Virtualization, Hyperthreading, Multiple Cores, Dual voltage VIrtualization
There is a printer shared via Windows File and Printer sharing on your SOHO network. When your husband attempts to print he receives an "Access Denied" error. Where should you look to correct this issue? Security Tab underprinter properties on host computer
You look at a co-workers computer. It is not powering on, no fans start, there is no sound, and no lights turn on when the power button is pushed. What should you do first? replace power supply, check power cable, replace CMOS, check boot sequence Check the power cable
You are having issues connecting to a Linux server hosting a database of customer info from your home machine, you think the problems are being caused by a blocked port on your firewall. What port on your firewall is likely blocked? 22, 23, 80, 3389 port 22
You are at a server with a black prompt & identify the server by checking its IP address. You type ipconfig and it responds "bash: ipconfig: command not found...," what command will give you the info you need? Netstat, IFCONFIG, NS Lookup, Tracert IFCONFIG
You are a server support technician for a data warehouse company. Recently a Windows based server has had several unexpected shut downs. Where should you look first for more information? Event Viewer, Task Manager, CHKDSK, Boot Reorder Event Viewer
Before opening a laptop's case what should you do? Pop the keyboard off, unhinge LCD screen, take out the battery Take out the battery
Which of the following options can be used as a storage device to boot an operating system? FDISK, DDR2, USB Drive, HDMI USB Drive
Your supervisor has asked you to bring her a DE-15 connector. Which of the following is she referring to? S-VIdeo, DVI-A, DVI-D, VGA VGA
Which of the following devices or systems is critical in the event of a power outage? UPS, Power strip, Line Conditioner, Surge distribution UPS
When should a static IP Address be used? User workstations, when using CIDR addressing, thin clients, servers servers
Which type of motherboard expansion slot has various speeds such as x16 and x32? CNR, PCI, PCIe, AGP PCIe
Which of the following answers lists the number of pins used by SO-DIMM DDR SDRAM memory modules? 168, 172, 200, 204 200
DDR2 SO-DIMM memory modules have: (Select 2 answers) 144, 172, 200, 214, 240 144 and 200
Which of the answers listed below refers to the number of pins used by MicroDIMM DDR SDRAM memory modules? 168, 172, 204, 214 172
What is the number of contact pins used by MicroDIMM DDR2 SDRAM modules? 200, 204, 214, 240 214
Which of the following characteristics apply to the type of RAM most commonly used as the main system memory in desktop PCs? (Select 3 answers)Buffered Memory, Non-ECC, Static Ram, Unbuffered Memory, Dynamic RAM, ECC Memory Non ECC, Unbuffered, Dynamic
A type of expensive memory modules equipped with additional circuitry designed to ensure better system stability & accuracy of data processing is known as: (Select all that apply) VRAM, Buffered Memory, RDIMM, Synchronous DRAM, UDIMM, Unbuffered Memory Buffered, RDIMM
Which of the following RAM types would be the most suitable choices for a high-end server? (Select 3 answers) UDIMM, Buffered, NonECC, RDIMM, Unbuffered, ECC Buffered, RDIMM, ECC
Which of the following is used to synchronize information on an Android mobile device? I Tunes, One Drive, Google, I Cloud, S3 Google
Which of these connection types would you most commonly associate with NAS? Ethernet, eSATA, USB, Fire Wire, Serial Ethernet
If you had four identical drives, which of these RAID types would provide both redundancy and the most available storage space for your data? RAID 1, RAID 0, RAID 5, RAID 1 +0 Raid 5
What software is responsible for starting your computer when power is applied? MBR, BIOS, NTLDR, OS Kernel BIOS
What 15-pin connector is commonly used to transmit video? RGA, VGA, DVI, HDMI VGA
Which of these interface types would you expect to find in a laptop computer? Mini PCI, DIMM, AGP, PCI-X Mini PCI
Which of these best describes NFC? Requires line-of-site communication, Commonly connects devices in an automobile, Operates at a range of 10 cm or less, Commonly used with wireless headsets, Uses light as a transport mechanism Operates at a range of 10 cm or less
What memory type is often used as L1 cache memory? SRAM, DRAM, SDRAM, RDRAM SRAM
Which of these would be the best example of an output device? (Choose 2) Barcode Reader, Printer, Motion Sensor, Speaker, Smart Card Reader, Webcam Printer and Speaker
Your new motherboard comes with four SATA ports. What is the maximum number of SATA devices that it can support? Two at any time, Four devices, Eight devices, maximum number dependent on SATA speeds of devices 4 devices
Which of these features would not be commonly found in a BIOS? Hardware diagnostics, USB port disabling, Date and time settings, Disk partitioning options Disk Partitoning Options
Which of these memory types are designed to detect errors? (Select 2) ECC, SDRAM, DDR, Parity Memory ECC and Parity
What type of memory is used to improve the performance of CPU instruction processing? Cache, Static, Hybrid, SDRAM Cache
What is the purpose of a CPU cache? It increases the clock rate of the CPU, Improves the overall clock speed of the FSB, Adds an extra CPU core at each cache layer, Holds data, instructions, or results for fast retrieval Hold data, instructions, or results for fast retrieval
One of your customers is looking for a MIDI-to-USB interface for her new laptop computer. What is she probably connecting to her PC? Digital Video Camera, analog audio output, external monitor, electronic keyboard electronic keyboard
Which of these would be a best-practice for thermal printer . Don't keep the output in large stacks, Don't put the output near a heat source, Don't store the output in a cardboard or paper folder Don't put the output near a heat source
Which of these security technology restricts users from making any changes to their hardware configuration? Wireless encyption, anti spy software, BIOS security, Biometrics BIOS security
Tim spends 36 hours playing World of Warcraft (WOW). During this session,he gets a burning smell coming from his computer &immediately shuts it down. Burned out hardware, bad video driver, flashed BIOS, system lockup Burned out hardware
A data scientist who has large data files on his desktop computer tries to pull up a large file, when he hears a loud clicking noise. What could this indicate? read/write head needs cleaning, faulty hard drive cables, drive failure, disconnected network Mechanical Drive failure
Mike uses a USB to copy an album. He leaves the USB in the computer, & shuts it down. .When he boots up his machine, it displays a message saying “OS Not Found”. What is the problem? Bad RAM, incorrect load sequence, corrupted music file, OS virus Incorrect Load Sequence
You learn that all of the employees are getting an IP address beginning with 169.254. Why can’t these employees access the Internet? DNS misconfiguration, weak wireless signal, DHCP server online, using an APIPA address DHCP down or APIPA address
Which of the following will connect a cable modem to a wireless router?: Cat 5 cable, coaxial cable, serial cable Cat 5 cable
You want to wirelessly share a broadband internet connection in your home. You subscribe to a service, purchase a cable modem and put wireless adapters into all the machines in your house. What do you still need? a receiver, DSL, nothing, access point access point
When replacing a fuser assembly in a laser printer, you need to be careful because: it could be electrically charged, it could be hot, toner could leak, rollers have sharp edges it could be hot
What is the function of the maintenance bay of an inkjet printer? It cleans the print head nozzles & seals the print head, It cleans the paper feed rolls & seals the print head, It provides a place to store the print head while you service the printer It cleans the print head nozzles and seals the print head
You have been asked to select components to build a computer that will be used for CAD/CAM workstation. Which components are the BEST TWO choices? MIDI sound card, onboard graphics, Triple channel memory, TV tuner, Socket 1366 CPU Triple Channel Memory and Socket 1366 CPU-Intel’s 1366 platform uses an enormous 12MB L3 cache, a triple-channel RAM design as well as a superfast system bus, Triple channel memory has speed &performance. LGA 1366 can handle this.
You can't boot to Windows OS. A “no boot device found” What is the MOST likely cause? HDD is set to Cable Select, A bootable HDD is not recognized in the BIOS, Corrupt files in the operating system, rootkit installed A rootkit has been installed. A bootable HDD is not recognized in the BIOS
There are several alternatives available to satisfy the built-in mass storage needs of computers. Which are current hard drive technologies? (Choose 3) Magnetic drive, Tape drive, Hybrid drive,Solid State Drive,Floppy disk, Digital versatile disc Magnetic drive, Solid State Drive, and Hybrid drive.
A standard that relies on serial communication is referred to as ISA, PCI-X, IEEE1284, PCI, PATA, PCIe PCIe
The speed of a single-lane (x1) PCIe v3.x link is: 125 MB/s, 250 MB/s, 500 MB/s, 985 MB/s, 1969 MB/s 985 mb/s
To supply dedicated power for the CPU designed in an additional ATX12V power connector is known as: Mini Din, P4 Connector, BNC Connector, P1 Connector P4 Connector
Addition of primary storage modules to the motherboard is allowed by: USB, SATA, RAM, PATA RAM
The area of implementation of No-eXecute bit (NX bit) is referred to as: Data Backup, Biometric authentication, parity checks, malware protection Malware Protection
A connector type that plugs into a port of an Ethernet NIC: DB15, S/PDIF, RCA, RJ-45 RJ-45
The intel manufactured NX bit technology implemented in CPUs is known as: VT-x, Hyper-V, EVP, XD Bit XD Bit
SDR SDRAM modules consists of: 144 pins, 168 pins, 184 pins, 240 pins 168 pins
A computer on a network where most functions are carried out on a central server, or a client-server model software wherein the server performs all the processing is commonly referred to as: Thin Client, Virtual Machine, Thick Client, Active Hub Thin Client
A very common network communication protocol which is used for enabling two hosts to establish any network connection and exchange of data is known as: STP, UTP, TCP. WPS TCP
What type of service is indicated by an IPv4 address in the range 169.254.0.1 through 169.254.255.254: SMTP, DNS, DHCP, SNMP DHCP
For automated discovery of networked services on LANs _______ is used: SMB, AFP, CIFS, SLP SLP
Allocated for wireless communication a portion of the available Radio Frequency (RF) band is known as: Scope Channel Service set Layer Channel
Network administrators are allowed to prioritize the certain types of network traffic by: UAC, NAT, NAC, QoS QoS
A solution to the problem of depleting IPv4 address space allowed by multiple hosts to share a single public IP address on the same private LAN is known as: DNS, APIPA, NAT, DHCP NAT
Zero-configuration networking is referred to as: WAP, UPnP, WPA2, WEP TKIP, PnP UPnP
Steps in the laser printing process are Cleaning, fusing, developing, transferring, processing, charging or Processing, transferring, developing, fusing, cleaning or Processing, charging, exposing, developing, transferring, fusing, cleaning Processing, charging, exposing, developing, transferring, fusing, cleaning
What program can easily make changes if to the setup values stored in the CMOS Ram? I/O Shield Setup, CMOS Setup, BIOS Setup,Config Setup BIOS Setup
Your customer wants to install a barcode scanner for a POS system. What interface is would most likely be used? Firewire, USB, Parallel ,Serial USB
What mobile device screen does not need a back light ? OLED LCD, CRT, Dual scan active matrix OLED
The two most common type of laptop screen include: SVGA, WXGA, HD900, UXGA, HD1080P WXGA and HD 1080p
What is the correct boot order for a PC? Power OK, Bootstrap, Post , OS, CPU Power OK, CPU, POST, Boostrap, OS
What type of memory module is used in all desktop motherboards on the market today? SIMM, RIMM, DIMM, SO-DIMM DIMM
What is the size of the ATX Motherboard? 14 by 12.2, 12 by 9.6, 8.7 by 8.7, 6 by 6 12 by 9.6
What is the protocol used by Norvell Netware? Net BeUI, Ethernet, IPX/SPX, TCP/IP IPX/SPX
You setup a Webserver for a small company. Where should you put the server so that it is accessible to the internet while keeping the customer's network from it? Proxy server, DMZ, Behind NAT DMZ
What type of cable is rated fire regulation? PVC Fire Cable, CAT 5 STP, Plenum Grade, RG58 Coax Plenum
If you need to configure Internet Explorer to use a special server proxy click _______ on the connections tab. Internet settings, Network settings, Internet Options, LAN Settings LAN Settings
What layer of the OSI Model starts and stops sessions? Layer 5, Layer 2 Layer 3, Layer 6 Layer 5
What begins an Ethernet frame? CRC, Mac Address, Preamble, DATA Preamble
You can use a _________ when all users on a network require access to the same resources. Windows Homegroup, shared users network group, network account group, domain Homegroup Windows Homegroup
What two types of slots use the retention mechanism to help stabilize a heavy card? SIMM and DIMM Slots, AGP and PCIe 16 Slots, PCIe x 1PCIE x 4 slots DIMM and SODIMM slots, AGP and PCIe x 16 slots
What would be the worst connection to watch streaming video? DSL, Cable, Satellite, T-1 Satellite
The DHCP utility used by LINUX/UNIX is called? DNS, BOOTP, NAT, WINS BOOTP
How many nodes are on a 10 Base T network? 100, 2048, 1024, 30 1024
What is the default recommended for file page size? 1.5 times the amount of installed RAM, 16% of the hard drive size, 2 times the amount of RAM installed, 50% of the installed RAM 1.5 times the amount of installed RAM
What type of memory module has a notch near the center of the edge connector and supports dual channels or can be installed as a single DIMM? 240 DDR 2 DIMM, 184 pin RIMM, 184 pin DIMM 240 DDR 3 DIMM 240 DDR 2 DIMM
Which port transmits data in both directions? Default parallel port, Enhanced parallel port, Extended Capabilities port, Standard Parallel Matrix Enhanced Parallel Port
Which term describes the way computers are physically arranged? Computer architecture, Network design, Network topology, Network Map Network Topology
Your customer would like to know what Turbo Boost technology is. What is your answer? Older technology no longer used, slows processor down when load is light, presents as two distinct processors, overclocks the CPU based on workload Overclocks the CPU based on workload
Your customer wants a virtualization platform on his PC . Which component is the most important to maximize? CPU, Hard Drive, RAM, Video Memory CPU
Which of the following corrects the pairs the standard with transfers speed? SATA III:6GB/sec, SATA II:4GB/sec, ATA 7(IDE interface) :66.6 MB/sec, SATA 1:2 GB/sec SATA III:6 GB/sec
A customer added a Blu Ray Player to his older system which is running Windows Vista with 1 GB of RAM and P4 processor with HT. What does the customer do? Choose all that apply? Upgrade the processor, get larger hard drive, increase RAM, Upgrade the OS upgrade processor, increase RAM, upgrade OS
COM 3 has an IO Address & IRQ of ___________: IO Address 2E8 IRQ:7, IO Address 3E8 IRQ:4. 3F8 IRQ:3, IO Address278 IRQ:5 IO address 3E8 IRQ:4
What term describes the number of Pixels built into the LCD monitor? Native resolution, integarted pixels, inherent pixels, built in clarity Native resolution
You want to upgrade a customer's RAM. What is the first thing you do? Turn PC off, Backup computer, open the case, give the bill to the customer Backup the computer
Intel recommends liquid cooling methods for which sockets? LGA 2011, LGA 775. LGA 115, LGA 1150 LGA 2011
Which expansion bus is made for laptops? PCI, Mini PCI, PCI-e, AGP-2 Mini PCI
When a system starts, the boostrap loaders performs the following. Place in order: Read MBR, Run Post, Load OS file, Check CMOS, Locate primary active partition Run POST, Check CMOS, Read MBR, Locate primary active partition, load OS file
A post error of 301 means a problem with the >>>> monitor, RAM, printer, keyboard keyboard
What is the correct tool to use is you suspect the hard drive has bad sectors? MSCONFIG, IPCONFIG, DEFRAG, CHKDSK CHKDSK
A customer reports a message on his PC that said "Windows Boot Configuration Data File Missing Required Information." What do you do? Type command "bootrec/fixmbr", reinstall operating system, type command "bootrec/rebuildbcd", restore command.com Bootrec/rebuildbcd
Arrange the A plus Trouble Shooting Method in order? Document the issue, identify the problem, establish a plan of action to resolve the problem, test the theory, verify system functionality, establish a theory of probable cause 1) Identify the problem, 2) Establish a theory of probable cause 3) Test theory 4) Establish a plan of action to resolve problem 5) verify functionality 6) Document findings
What is the width of a rack for servers? 29 inches, 1.6 meters, 19 inches, 23 inches 19 inches
What type of data encryption uses two keys-one public and one private? Asymmetric, Kerebos, Symmetric, DES Asysmmetric
Arrange the printing step process in order: Fusing, Developing Charging, Cleaning, Exposing, Transferring, Processing Processing, Charging, Exposing, Developing, Transferring, Fusing, Cleaning
VM Ware and Virtual PC are known as : Virtual Disk, Hypervisor, Failover system, Operating Sytem Hypervisor
What tool enables moving user state data from a command prompt? USMT, Restore, There is no command, Windows transfer USMT (User State Migration Tool )
A customer reports that his PC is set to discovery but it does not work. What is the problem? Network discovery not enabled in the router, firewall settings override network discovery, is not connected to a domain server, BIOS setting has been disabled firewall settings override the network discovery
IEEE 802.5 is also known as: Wireless Networking, Firewire, Token Ring, Parallel Printing Token Ring
SNMP (Simple Network Mail Protocol) uses which port? 110, 25, 161, 427 161
What is CPU Throttling? Ability of CPU to overclocked when required, ability of CPU to slow itself down, accessing virtual memory less and L1 cache more, CPU processes instructions out of order CPU can slow itself down
In a Raid 5 array of 8 hard drives, how many can fail without losing your entire array? 2, 4, 1, 3 1
What are the two types of touchscreen monitors? Dual Active Matrix, Resistive, Capacitive, Active Matrix Resistive and Capacitive
Select all protocols that are routable: Net Beui, Net BIOS, TCP/IP, Netware TCP/IP and Netware
What is the size of the address space in IPv6? 64 bit, 128 bit, 32 bit, 256 bit 128 bit
What type of security authentication system uses tickets? PKI, DES, Kerberos, Triple DES Kerberos
How often should you tell your customers to change their passwords? Every Week, Every Month, Every Year, Every Day Every Month
To recover or repair the MBR, Windows VISTA uses? Bootrec,exe, recovery console fix MBR, Boot ini, Recovery console fix boot Bootrec.exe
What command would you use to fix errors on your hard drive? Tracert, Chkdsk/F, Diskpart, F Disk Chkdsk/F
What is the maximum length of a SCSI Cable 1? 6 meters, 6 inches, 6 yards, 6 feet 6 meters
If you had less than 15% or less of available space on a disk, how would you defragment the drive? FDISK utility, command defrag -a, disk defrag in the control panel, command defrag - f command defrag -f
What program is used to remove temporary files? Diskpart, FDISK, Disk Cleanup, Disk Defrag Disk Cleanup
Your customer is wanting to purchase several new servers that perform better than what she had. What would you recommend for her? Core i7, Xeon, Celeron, Core i5 Xeon
Your customer wants 4 new PC's for an office to use for spreadsheets, print checks, and email. What PC would be best? AMD Opteron, Celeron, Intel Core i5, Intel Core i7 AMD Duron, Celeron
Your customer complains that his PC is running slow even though it is only 7 months old. What could be the problem? Choose all that apply: no system maintenance, not enough RAM, too many programs open, fragmented hard drive, heavy network traffic All of them
The Core i7 has a front side bus speed of: 800 mhz, 166 mhz. 433 Mhz, 1066 Mhz, there is no front side bus There is no front side bus, they moved it to the CPU
What connector would be on the end of a coaxial cable? ST, SC, F, RG 58, RG-8 F
What type of display is used in today's laptops? OLED, TFT Active Matrix, Plasma, LED TFT Active Matrix
What type of PCMIA card is used for CD-RW? Type 1, Type 2, Type 3, Type 3 SCSI Type 3
While on site you notice a clients printer is near the edge of the table. What do you do? Nothing, tell his supervisor, leave him a note, move it to where it is safe Move it to where it is safe
What is the transfer method that transfers data directly from the hard drive to the memory without involving the CPU? SATA, DMA, ANSI, PIO DMA
Check for a ________ to find out if a computer with limited or no connectivity is able to connect to a DHCP server on the network? CCDIA, APIPA, IP Address, Network ID APIPA
The newest Ethernet standard that will replace SONET, OC, and ATM because of its speed, simplicity, and lower cost is known as....802.11n Wireless, GIgabit Ethernet (1000 Case T), 802.16 wireless Wimax, 10 Gigabit Ethernet (10 Base T) 10 Gigabit Ethernet (10 Base T)
A ___ is a logical group of networked computers that share a group of network computers with a centralized directory database of user account info & security for a group of computers in a Windows environments is called,.homegroup, workgroup, domain, VLAN Domain
In a laptop, the antenna is located in the.....bottom panel RAM module enclosure, bottom panel hard drive enclosure, screen bezel, front keyboard bezel Screen Bezel
All AMD and Intel processors today are hybrid processors. What does this mean? A hybrid refers to multiple processors installed in the same housing, a hybrid uses a 32 bit or 64 bit operating system, hybrid means that motherboard has 2 processor socket a hybrid uses 32 bit or 64 bit OS
Your customer wants to know what is recommended for a power supply for a server that works 24/7. What do you recommend? 1000 Watt power supply, Dual Hot Swappable 600 Watts, Standard 450 Watts with UPS, 700 Watt power supply Dual Hot Swappable 600 Watts
Which wireless technology designed for audio and video operates in the 5 Gz range? IEEE802.3, IEEE802.11g, IEEE802.11b, IEEE802.11a IEEE 802.11a
The ability to control which applications have priority on the network is which feature of a network adapter? Ethernet, Quality of Service, Wake on Lan, Power over Ethernet Quality of Service
You are building a PC and installing a CPU. How much thermal paste do you use? smallest amount possible, follow manufacturers instructions, the more the better, spray enough to cover the entire CPU Follow the manufacturer's instructions
Which is true about biometric devices ? Fingerprint readers are embedded on the keyboard, flash drive, or case, fingerprint readers are used to log into Windows and provide strong security, fingerprint readers are not embedded & need a Thunderbolt conn Fingerprint readers are embedded on the keyboard, flash drive, or laptop case
Which protocol is not routable? Ethernet, Net Beui, TCP/IP, IPX, SPX Net Beui
An Intel i800 series of chipsets use the Accelerated Hub Architecture. Which is correct? All PCIe slots have direct access to the Northbridge, The hub has a fast & slow& in each end is a separate chip on motherboard, The hub has a fast and slow end and in each end has a separate chip on the motherobard
Sandy Bridge Technology introduced the following in which the processor can access all four DIMMS at once? single channel, dual channel, quad channel, triple channel Quad Channel
Which type of memory module runs twice as fast as regular SDRAM & processes data when the system clocks beats & rises again as it fails? DDR, DDR2, DDR 3, DDR 4 DDR
What s the resolution of a WSXGA monitor? 1024 by 768, 640 by 480, 1920 by 1060, 1680 by 1050 1680 by 1050
Your customer complains that his dot matrix printer is jamming. What can be the issue? Choose all that apply: not correct toner, paper alignment, virus, incorrect paper weight, incorrect ribbon installation incorrect paper weight, incorrect ribbon installation, paper alignment
Which is true regarding power supply? power supplies provide the same capacity over time, to know what power supply you need, add the wattage requirements & add 30 %, power supplies that run at peak performance lasts longer than those that don't to know what power supply you need add up all the wattages & then add 30 %
What term works interchangeably with throughput? Crossfire, Latency, Bandwidth, Bootloader Bandwidth
RJ-45 is located on which layer of the OSI Model? Layer 1, Layer 2, Layer 3, Layer 6 Layer 1
What type of port is a 25 pin female port used by older systems? serial port, parallel port, USB, Modem port Parallel port
Which refers to sound ports embedded on the motherboard? Expansion cards, audio cards, sound cards, onboard sound Onboard sound
What type of RAM uses CRIMMS? RDRAM, SRAM, DDRSRAM, there is no such thing RDRAM
A measure of total bandwidth of data moving between the module and the CPU is called? Processor speed, Clock Speed, Module CPU Rating, PC Rating PC rating
What cable type uses a 9 pin connector? Parallel, Serial, USB, Firewire Serial
True or False? A TPM used with BitLocker Encryption in Windows VISTA/7 assures that a stolen drive cannot be used in another computer. True
A technician needs to boot a PC from a USB drive. What settings should be disabled to accomplish this? BIOS admin password, floppy boot, secure boot, ready boot Secure Boot
Your customers PC does not start up and has an error code of 201. What is the problem? RAM, Video Controller, Hard Drive, Keyboard RAM
What type of port is used for high speed multimedia devices such as a digital camcorder? USB, Firewire, Ethernet, PS/2 FireWire
True or False? RAID 10 mirrors disks across pairs of disks True
True or False? A domain name identifies a network. True
SDRAM synchronizes to : PCI Bus, CPU, PCIe Bus, System Clock/Bus System Clock/Bus
Which operating system allows you to extend volumes? Windows 2000, Windows Vista, Windows XP, Windows ME Windows Vista
How many disks are needed for RAID 5? 1,2, 3, 5 3
Which command will delete all files in the directory? del*.*, del all, remove/all, del*.? del *.*
A red wire in a Molex connector is rated for what voltage? 3.3 v, 5, v, 12 v, 110 v 5 volt
You are building a new system. Prior to assembling, what should yo do first? Test the power supply, prepare the motherboard, use ESD prevention methods, prepare the PC case ESD Prevention Methods
DDR 3 SDRAM is compatible with DDR2 SDRAM, DDR SDRAM, none of these, SDRAM None of These
What type of RAM does not need refreshing? SRAM, RDRAM, WRAM, PXRAM SRAM
An Ethernet hub will take incoming packets and ---------------- to other connected ports. broadcast, repeat, duplicate, filter repeat
What replaces the source of IP address of a computer with a source IP address from the router of outgoing packets? DHCP, DNS, NAT, Proxy NAT
What is the correct specification for CSMA/CD? IEEE802.5, IEEE80211.a, IEEE802.3, none of these IEEEE802.3
A user on the LAN reports that his system has a virus. What is the first thing that you do? Disconnect the station from the LAN, Run a virus check on the network, Run a virus scan update, Back up everything Disconnect from the LAN
Port 69 is? SMTP, FTP, TFTP, SNMP TFTP
What device manages traffic based on the MAC address? Switch, Transparent Bridge, ATM Switch, Router Transparent Bridge
What type of touch screen monitor requires periodic screen calibration? Plasma scan active matrix, Capacitive, Dual Scan active matrix, Resisitive Resisitive
You are not sure if your laptop is being charged properly What is the first thing that you check? Determine if the battery is good, battery compartment closed and secured, wall outlet, if the AC Adapter LED light is on if there is one If the AC Aadaprter LED light is on if there is one
A tech is at a site to replace a printer. What is the 1st thing the tech should do? Notify all user that the printer will be off for 15 minutes, tell management that the printer will be shut off, delete all printer jobs and then shut the printer down Notify all users that the printer will be off for 15 mintues
How many nodes are on a 10 Base 2 Network? 30, 1024, 64, 100 30
Speed on the laser printer is measured in ________? Documents per day, pages per second, characters per second, pages per minute Pages per minute
You are replacing a failing 500GB Laptop hard drive. The laptop is currently running Windows 8. What hard drive type would you be looking for as a replacement both technically & in terms of budget? A) 5400 RPM 2.5″ B) 5400 RPM 3.5″ C) SSD D) Hybrid A) 5400 RPM 2.5″
Users are calling the helpdesk reporting they cannot access resources on the network or the Internet. A tech has verified all hardware connections are operational. Which setting should the tech check NEXT on the router? SNMP, NNTP, DHCP, WLAN DHCP
Which of the following types of cables are MOST likely to be used to connect to an external hard drive? (Select 2). Molex, SPDIF, eSATA, HDMI, USB 3.0, CAT6e eSata, USB 3
Which of the following display technologies provides the BEST range of visible colors? CRT, LCD, Plasma, OLED OLED
Which of the following BEST describes the reason a network administrator would task a tech with replacing a hub with a switch? The hub did not provide PoE, The hub had too many collisions, The hub was out of ports, The hub had a bad port Hub had too many collisions
A technician is installing Hyper-V and is getting an error that the software is not able to be installed. Which of the following processor characteristics should be checked? Cache size, Virtualization support, Number of cores, Hyperthreading Virtualization support
A user is experiencing multiple pop-ups when he opens his computer web browser. What type of malicious software could account for this? Adware, Malware, Worm, Trojan Horse Adware-Anytime ads runs during programs running is referred to as adware
According to the best practices for malware removal, what is the first step you should perform? Re mediate infected systems, disable system & restore function, quarantine infection, identify malware symptoms Identify Malware symptoms
A client calls and says she is currently in Recovery Console, but she has forgotten the command used to verify that all system files are working properly. What command should she enter? cd / systest, sfc /scannow ,bootrec /rebuild, fdisk sfc scannow will verify that all systems are working properly
What is the most common type of memory found in a typical PC? DDR2, DDR3, RAM, ROM RAM
Where is the BIOS stored on a standard PC? SSD,RAM,ROM, HDD ROM
Which two form factors of motherboards are most commonly used today? Micro ATX and Mini ATX, Nano ITX and Pico ITX, ATX and ITX ATX and ITX
Which of these is not a valid reason to install a new expansion card in your PC? to increase the number of network interfaces, to add a VGA connection, to boost CPU performance, to connect an extra monitor To boost CPU performance-Expansion cards are primarily installed to add additional capabilities to your computer, such as adding another connector type for a second monitor, or adding another network connection
Which of the following is not a standard rotational speed found on a hard drive? 10,000, 7,200, 5,200, 5,400 5,2000
What does a heat sink on a motherboard do? pull the heat out of a very hot device into the fins of the heat sink, to provide a centralized location for all of the hot components on the motherboard,to protect you from touching hot parts on the motherboard pull the heat out of a very hot device into the fins of the heat sink
Who are the two biggest x86 processor manufacturers in existence? Intel and Apple, AMD and Sun, AMD and IBM, Intel and AMD Intel and AMD
Which of the following is not a USB connector type? C, Micro, S, B S-USB has only five valid connector types: Type A, Type B, Type C, Mini-, and Micro-USB.
Given a requirement to use a power connector that can handle either 3.3v, 5 or 12v, which type of connection should you use? ATX 4 pin connector, Molex 4 pin connector, EPS 8 pin connector, SATA 15 pin connector SATA 15 pin
A company has decided to build a computer game room to use for employees . They bought an upgraded sound card, high-level cooling system, & high-end video card. What else do they need to buy? multicore processor, wireless router, dual monitors,HDMI ports Multicore processor-Gaming setups typically have demanding CPU requirements. Having multiple cores will increase the efficiency of the setup.
On an LCD display, how many times per minute does the number of pixels change? 120, It doesn’t change, 60, 144 It doesn't change-The number of pixels on a display does not change once it is set. The display itself can change several times a second, but this is known as a refresh rate, and does not have any bearing on the number of pixels.
You bought a new monitor for your PC, & plan to set up dual monitors for efficiency.The new monitor only accepts DVI connections, & your PC only has a free HDMI port. What type of adapter is needed? USB A to USB B,DVI to HDMI, no change needed,DVI to VGA DVI to HDMI
If you are working in an environment with many different servers, what would be the most beneficial device to connect all of these to for ease of administration? KVM, wireless router, midi, smart TV KVM
A user installed a set of speakers & complains that he cannot hear sound. You notice that he is running a 64-bit version of Windows. What could be the issue? operating system files corrupt, wrong version of driver installed, VGA port defective he installed the wrong version of the driver
Using an open wireless network to access the Internet without permission is called piggybacking. True or False? True
A wireless access point (WAP) is a device that allows wireless devices to join a network much like a switch. True or False? True
An ad hoc network is a network created when two wireless devices connect to each other directly. True or False? True
The main functionality of the Basic Input/Output System (BIOS) is to perform the initial hardware checks after the computer is powered on and start up the operating system. True or False? True
Which of the following resources can be used by an Operating System (OS) to communicate with hardware? (Select 2 answers) Device Driver, Secure Shell, Device Manager, System BIOS, Command Line Interface Device Driver, System BIOS
BIOS updates are performed in order to: (Select all that apply) Repair damaged BIOS, Fix physical hardware faults found in inside case, Provide support for new types of attached hardware,Fix programming errors discovered in the current BIOS version Repair damaged BIOS, provide support for new hardware, fix known programming errors
Which of the following terms refer to BIOS types that can be updated without removing the BIOS chip from a motherboard? (Select 2 answers) EEPROM, ROM, PnP, EPROM, Flash Memory EERPOM, Flash Memory
Power failure during BIOS upgrade can be the cause of irreversible damage to the computer system. True or False? True
After replacing a modular hardware component inside computer case, the updated information about specific parameters of the new device can be stored in: (Select 2 ) System BIOS, Flash Memory, Startup BIOS, CMOS RAM, Secondary Storage Flash Memory & CMOS RAM
In order to work an integrated component such as Network Interface Card on a newly assembled computer system may need to be first: Enabled in Windows Control Panel, Updated in device manager, checked against Hardware Utility List, Enabled in BIOS settings Enabled in the BIOS settings Menu
The CMOS setup utility can be accessed by pressing: Reset button on the front panel of a computer case, The key set by the motherboard manufacturer for accessing CMOS setup utility during boot, Del key during boot, F1 key while logged in Windows The Key set by the Motherboard Manufacture
Which of the following statements is true? Aborted BIOS update can be resumed by the transaction recovery system, The process of BIOS update can be aborted and resumed at a later time, Aborted BIOS update could render the computer unusable Aborted BIOS update could render the computer unusable
Which type of password provides the highest level of permissions in BIOS? Root, Supervisor, Administrator, Power User Supervisor
Which of the answers listed below describe(s) the features of UEFI? (Select all that apply) DRM Support, GUI Mode, Mouse support, Secure Boot, Network Access, Support partitions up to 2 TB, network access, support for hard drives all except support partitions up to 2 TB
A standardized specification of a motherboard (including its dimensions, supported power supply types, and layout of components) is known as the motherboard's: Architecture, Blueprint, Form Factor, Diagram Form Factor
Which of the following terms are used to describe a motherboard's size and purpose? (Select all that apply) Micro-ATX, Pico-ATX, PCI-X, ITX, ATX, Mini-ATX Micro-ATX, ITX, ATX
Which of the answers listed below refers to a VIA-proprietary low-power consumption SFF type motherboard known for industrial and embedded PC applications? NLX, Mini-ATX, ATX, LPX, Mini-ATX Mini-ATX
Peripheral Component Interconnect is an example of a parallel expansion bus (& a corresponding slot type) used for attaching hardware devices (in the form of an integrated circuit or expansion card) to the motherboard inside the computer case. T or F? True
What are the characteristic features of conventional PCI? (Select all that apply)Serial interface, 32-bit bus width, 64-bit bus width, Parallel interface, Maximum throughput of up to 533 MB/s 32 bus width, 64 bus width, Parallel Interface, maximum throughput of 533 MB/s
The (PCI-X) is an advanced version of PCI which doubles the bandwidth, provides faster data rates, offers backwards capabilities, didn't get market success, was intended for higher bandwidth & high end servers. True or False True
Which of the following answers describe(s) the feature(s) of the PCI-X standard? (Select all that apply) Parallel Interface, 32 bit bus, maximum throughput of 1064 MB/s, 64 bit bus, maximum throughput 533 MB/s, serial interface Parallel interface, Maximum throughput 1064 MB/s, 64 Bit bus width
Which of the answers listed below refers to a standard that relies on serial communication? ISA, PCI-X, IEEE1284, PCI, PATA, PCIe PCIe
Motherboard slots that enable installation of dedicated graphics controllers include: (Select 2 answers) PGA, AGP, CNR-Slot, ATX Connector, PCIe AGP, PCIe
In PCIe architecture, a single full-duplex point-to-point serial communication path consisting of two pairs of wires (where one pair is used for transmitting data & the other pair for receiving data) is known as: Lane, Dual Rail, Dual Channel, Duplexing Lane
A single-lane (x1) PCIe v2.x link offers maximum throughput of up to: 125 MB/s, 250 MB/s, 500 MB/s, 985 MB/s, 1969 MB/s 500 MB/s
A type of PCI slot for expansion cards installed in laptops characterized by a much smaller form factor when compared to its desktop counterpart is called: Mini PCI, PCIe, Mini-SD, PCI-X, Mini-ATX Mini PCI
Which of the following slot types allows for adding primary storage modules to the motherboard? USB, SATA, RAM, PATA RAM
Which of the answers listed below refer(s) to the features of a motherboard's CPU socket? (Select all that apply) PGA, TPM LGA, FRU, ZIF, PGA2 PGA, LGA, ZIF, PGA2
Which of the following integrated circuit types defines the core functionality and capabilities of a motherboard? Chipset, Northbridge, I/O Controller Hub (ICH), Southbridge Fusion Controller Hub (FCH) Chipset
In a northbridge/southbridge chipset computer architecture, the function of southbridge is to provide high-speed data links between CPU, RAM, and PCIe graphics controllers. True or False? False
Solid State Drive's (SSD's) retain data in non volatile memory chips and contain several moving parts. True or False? False-they contain no moving parts
A type of network consisting of computers and peripheral devices that use high-frequency radio waves to communicate with each other is commonly referred to as: MAN, VLAN, WLAN, LAN WLAN
The disadvantage from using this device is that any incoming signal on any of its ports is re-created & sent out on any connected ports, which forces all the devices to share the total amount of available bandwidth.: Hub, Switch, Access Point, Bridge Hub
Which of the following answers refers to a data link layer (Layer 2) device designed to forward data packets between Local Area Network (LAN) segments? Router, Hub, Switch, Firewall Switch
An infrastructure device designed for connecting wireless/wired client devices to a network is commonly referred to as: Captive Portal, Access Point, Intermediary Distribution Frame, Active Hub Access Point
What type of device would be the most convenient for interconnecting two or more physically separated network segments? Wireless Bridge, Layer 3 Switch, Wireless Access Point, Cable Modem Wireless Bridge
Which of the devices listed below allows for establishing a communication channel over a PSTN? Analog Modem, ICS Server, Multilayer Switch, Default Gateway Analog Modem
Which of the following devices can be installed in an AMR slot? Video Adapter Card, CPU. Modem, Keyboard Modem
A software or hardware that checks information coming from the Internet and depending on the applied configuration settings either blocks it or allows it to pass through is called: Antivirus, Firewall, Antispyware, Malware Firewall
A simple device consisting of multiple computer ports arranged in rows used for the purpose of cable management is known as: F Connector, Media Converter, Main Distribution Frame, Patch Panel Patch Panel
A type of network device that amplifies received signal so it can be transmitted over greater distance without loss in quality is called: Patch Panel, Multiplexer, Repeater, Passive Hub Repeater
Which of the answers listed below refers to a network device that allows to overcome limitations related to the maximum allowable cable segment length? Patch Panel, Multiplexer, Extender, Passive Hub Extender
A computer networking technology that enables sending data over wiring used for transmission of electrical power is called: PLC, PoE, ECP, EPP PLC
Which of the following could be of help in troubleshooting the "Invalid boot disk" error message? (Select all that apply) Disconnecting thumb drive, checking BIOS for boot order, removing floppy disk from FDD, safe mode troubleshooting, adm tools Disconnecting thumb drive, check BIOS setting for Boot Order, Removing Floppy Disk from drive
Possible causes of continuous system reboot loops include: Overheating. Hardware failure, Corrupted OS installation, Misconfigured OS, All of the above All of the Above
A feature that can be found in some types of PC Power Supply Units (PSUs) that allows the PSU to automatically adapt to the AC voltage supplied from the power socket is called: Fixed Input, Inverter, Auto Switching, Hot plugging Auto Switching
Common fixes for PC components not getting enough power include disconnecting all peripheral devices that might be putting too much on the PSU, reseating the PSU cable connectors & applying the PSU tester to check if the power supply is working. T or F True
Which of the following actions would solve the problem of leaking/burst/bulged capacitors inside the computer case? (Select 2) Motherboard Replacement, CPU Replacement, Memory Module Replacement, PSU Replacement, Capacitor Replacement Motherboard and Capacitor Replacement
Which of the tools listed below can be used to isolate a failing hardware component inside the PC case? (Select all that apply) POST Card, Loopback Plug, Tone Probe, PSU Tester, Tone Generator, Multimeter, Maintenance Kit POST card, Loopbback Plug, PSU Tester, Multimeter
Which of the following could cause slow performance of a hard drive? (Select 2 ) Disk Striping, File Fragmentation, Disk Mirroring, Insufficient RAM, Disk Duplexing File Fragmentation & Insufficient RAM
An actuator arm assembly failure manifested by loud clicking noise emitted from the inside of the computer case is a problem that should prompt for: Data Backup & Hardware Replacement, Replace faulty cooling fan, CPU Replacement, PSU Replacement Data Backup and Hardware Replacement
Self-Monitoring, Analysis and Reporting Technology (S.M.A.R.T.) allows for monitoring system for anticipated: HDD failures, Network Interface Problems, Video Adapter Failures, Power Spikes HDD Failures
Replacing a faulty mechanical component of a magnetic drive requires specialized environment and diagnostic tools. True or False? True
(WinRE) offers a set of tools & utilities to troubleshoot Windows startup issues. Which command launches a tool for manual troubleshooting of problems related to (MBR), boot sector, & (BCD) in Windows RE Command Prompt? DISKPART, BOOTREC.EXE, FIXBOOT BOOTREC.EXE
Similarly to magnetic drives, Solid State-Drives (SSDs) require periodic defragmentation in order to improve system performance. True or False? False
You are trying to use RDP to control a Windows computer from your office to an accountant's computer in the corporate office building. What port should be opened in the firewalls between the two locations?21, 22, 143, 3389 3389
Which of the following describes the purpose of a KVM? Allows for touch screen interaction, Allows for one set of peripherals to control multiple computers, Allows for one computer to be viewed on many monitors at once,Enhanced graphics for video games Allows for one set of peripherals to control multiple computers
Which of the following will be the first to receive heat leaving a processor? A) Case Fan B) CPU Fan C) Heat Sink D) Thermal Paste Thermal Paste
Which of the following network standards can operate at two different channel widths on the same spectrum simultaneously? A) 802.11g B) 802.11n C) 802.11b D) 802.11a 802.11n
ECC type memory would be most commonly found in which type of device? A) Tablet B) Desktop C) Gaming laptop D) Server Server
A user has reported that their laptop screen flickers for a few seconds and turns black. They can still see an image in the background. The following has likely failed and will need to be replaced: Digitizer B) Inverter C) Backlight D) LED Screen Inverter
In the context of paper-based printing, what is the primary function of a fuser unit? keeps the ink from solidifying in the toner, moves paper from the tray, rotates the gears inside of a printer, heats the paper to bind with the ink The fuser heats the paper to bind with the ink
You attempt to image a computer from a PXE server but the PC is defaulting to checking the DVD drive for an image disk. You should change the _____ in BIOS to select the PXE server as the image location. Clock, Boot sequence, BIOS Security Boot Sequence
Single-mode fiber can be identified visually as it is typically _________ color. A) Blue B) Orange C) Yellow D) White Yellow
A projector has been shutting down randomly. You've checked the bulb &its fine. You hear the whirl of the fan from the projector, but no grinding or knocking. There are heat-warnings visible on the interface. You need to replace: fan, bulb, dust filter Dust Filter
Multi-factor authentication can be accomplished in conjunction with a password via all of the following peripherals, except for: A) Smart card reader B) Fingerprint scanner C) Keyboard D) Hardware token Keyboard
A user has requested a DVD-ROM drive be added to their desktop PC so they can watch videos sent in by vendors. You only have a Blu-Ray player in inventory. Can you deploy this to the user and meet their requirement? A) Yes B) No Yes
A server has experienced a hard drive failure in your data center. The server is utilizing a RAID 6 configuration. How many drives can fail and still remain fault-tolerant? A) No drives B) One drive C) Two drives D) N-1 drives 2 drives
The act of sharing internet connectivity via the use of a cellular device's internet connection is called: A) Transmitting B) Docking C) Tethering D) Splicing Tethering
The modern standard for motherboard-based expansion slots in a desktop PC is known as: A) PCI B) PCI-X C) PCI-e D) AGP PCI-e
Your purchased a facility for an office. You've spoken to contractors about establishing network connectivity, but all physical methods of connectivity will require that the street be excavated, which is cost prohibitive. What is another option? Line of Sight
A repair ticket states a client is not holding BIOS configurations between shutdowns & is experiencing system-time issues. The first thing you should do is: Reset the system clock, Replace the CMOS battery, Upgrade BIOS Replace CMOS Battery
There is a loud clicking noise coming from a user's PC and they've noticed that the PC is running slower than it normally would. These symptoms mean that you should focus your diagnosis on the: A) Motherboard B) HDD C) SSD D) PSU HDD
A PC you are working on fails to boot it's OS. The OS is installed, but the PC cannot seem to access it. You should: Replace the hard drive, Re-install the OS, Make sure the drive the OS is installed on is the primary boot device, Upgrade BIOS
Which of the following systems would you most likely assign a static IP address to in an office environment? A) Server B) Client C) Phone D) Receptionist Server
You make Ethernet cables of custom length for a server room refresh. What is the most necessary tool : A) Wire-Stripper and Crimper B) Tone Generator C) Cable Tester D) Punchdown Tool Wire stripper and Crimper
The northbridge chipset of a motherboard handles communication between all of the following, except: A) USB B) Southbridge C) PCI Slots D) CPU USB
Laptops use a form of PCI slot similar to desktop PC's. These smaller form-factor slots are called: A) MicroPCI B) MacroPCI C) MiniPCI D) ShortPCI Mini PCI
When installing a new CPU or cleaning a computer case as part of regular maintenance, where is thermal compound applied? Between the fan & the heat sink fins, Between the CPU & the socket, Between the CPU & heat sink. Inside each heat sink Between the CPU and Heat Sink
Your work has created the best selling tablet ever created. You are tasked with implementing internet connectivity on the device. To address demand you believe it would be best to implement support for: IGMP B) IPv4 C) ICMP D) IPv6 IPv6
A RAM module has gone out on your laptop & requires replacement. You will most likely need to replace the module with a ______ type module. DIMM, DDR3, DDR4, SO-DIMM SO-DIMM
You are experiencing issues on your network and cannot determine where packets are being lost and connectivity is breaking down. You should utilize: A) IPCONFIG B) TRACERT C) PING D) IPCONFIG /all TRACERT
True or false: There are two data transfer modes to USB 1.1: Slow-Speed and High-Speed. A) True B) False False-USB 1.1 Supports Low-Speed and Full-Speed modes. Low-speed is typically used for peripherals that do not require high rates of data transfer, such as game controllers. Full-speed is used for anything requiring data transfer.
You are installing a hard drive into a desktop PC. The best way to connect the hard drive on a modern client that will be used in an office setting for word processing & running an online email client would be via: ,SATA, SAS, Fibre Channel, PATA SATA
You build a new, high performance personal desktop PC & are deciding on a motherboard. Not considering overclock-ability, to maximize performance & future capacity to upgrade, you should choose a motherboard with a DDR4 SDRAM supported RAM slots. T or F? True
What is the technical name (or name according to JDEC) for DDR2-1066 RAM modules? A) PC2-3200 B) PC2-4200 C) PC2-6400 D) PC2-8500 PC2- 8500
A double layer DVD can store up to how many MB of data? A) 8.5 MB B) 4700 MB C) 8500 MB D) 4.7 MB 8500 MB
) Which option can commonly be found as an internal storage component in a mobile device like a tablet or smart phone? A) EMMC B) SDHC C) ESata D) Micro-SD eMMC
Your job purchased 200 used desktop computers. You are asked to reset the bios settings, identify & diagnose POST issues & install Windows 10. The best option to reset the BIOS to it's factory default settings is to use the reset option in WDM. T or F? True
The ability to add or remove a component without causing an interruption or powering off a system is known as what? A) Cold plugging B) Hot swapping C) Uninterrupted System Component D) Power 2 Hot Swapping
You are setting up a new workstation and decided to use a twisted-pair copper cable to connect the PC to your switch. Which connector would best suit your needs? A) ST B) RJ-45 C) RG-6 D) RJ-11 RJ-45
Which option is a feature of cabling that uses an RJ-11 connector? A) 8 wires making 4 twisted pairs B) Copper based cabling C) Fiber-optic based cabling D) Used with Coaxial cabling Copper Based Cabling
Which answer correctly describes a characteristic of the AM3 processor socket? A) Intel design socket B) Supports DDR3 memory C) 951 pin count D) Backwards compatible with ARM architecture Supports DDR3 Memory
A common purpose of the CMOS battery is: A) To power the RTC B) Store the System32.ini configuration file C) Stores the BIOS firmware D) None of the above Power the RTC
How many pins are present on a DDR3 SO-DIMM? A) 200 B) 204 C) 214 D) 240 204
Choose the option that is NOT hot swap-able: A) USB B) VGA C) SATA D) PATA PATA
What is the term used to describe the binary value used in RAM and RAID storage to determine if data has been corrupted? A) SHA bit B) Parity bit C) Digest bit D) Archive bit Parity Bit
A user complains that their desktop has been making clicking noises & tasks like booting up and opening files has become very slow. What is most likely the cause of these issues? Malfunctioning HDD, Solid State Drive failure, VGA mode is disabled Malfunctioning HDD
Which component can you install to link a computer to the network cable system? A) USB port B) Serial port C) NIC D) PCI NIC
Similar to PATA, Serial ATA can be used to connect multiple disk drives using a single data cable. A) True B) False False-This is false. Serial ATA (Sata) cables only support one device per cable. PATA cables do support multiple devices using a single cable.
Failure of a single disk in a RAID 1 array will not result in permanent data loss. A) True B) False True
Which of the following allows network prioritization based on packet contents? A) VLAN B) SSID C) QoS D) Firewall QoS
Your supervisor has given you a replacement inked ribbon to install into a printer. What type of printer is this replacement for? A) Thermal B) Laser C) InkJet D) Impact Impact
Which of the following provides constant power to a motherboard, allowing it to retain configuration data for the BIOS? A) Southbridge B) AC Power Supply C) CMOS Battery D) UPS CMOS Battery
Which of the following connector types would not be used as an internal PC component? A) Molex B) BNC C) SATA D) PATA BNC
You have been assigned to configure a new enterprise wireless router for your employer's network. Which of the following settings should be changed first? A) Default SSID B) Manufacturer password C) MAC address filters D) Configure encryption Manufacture's Password
Choose the option that could not be correctly described as Non-volatile: A) SSD B) Tape drive C) RAM D) Flash memory RAM
Which option best describes the term boot sequence: The order of memory as it is given to the Master Boot Record , Information in the first sector of any hard disk or diskette, The order in which eligible boot devices are checked for an OS The order in which eligible boot devices are checked for an operating system
You have been tasked with setting up several SOHO wireless networks. Which will ensure the security of confidential data? Configuring the lowest broadcast power possible,Disabling SSID Broadcast,Enabling wireless encryption, Enable MAC filtering Enabling Wireless Encryption
Data may be recovered after a drive failure in a RAID 0 configuration. A) True B) False False
Which of the following choices is used as a standard measurement when referring to printed media? A) DPI B) PPI C) Aspect Ratio D) Contrast Ratio DPI
Which of the following allows devices to operate without requiring a separate power source? A) WPA B) PoE C) QoS D) VPN PoE
Your Department is responsible for moving RJ-45 wall jacks to new locations. Which tool can be used verify connectivity of a RJ-45 port after it has been moved? A) Voltage meter B) Loopback plug C) Cable crimper D) Cable tester Loopback Plug
A customer is not able to connect to any websites. Which of the following commands should a technician run FIRST to identify the issue? A) NETSTAT B) NET SHOW C) IPCONFIG D) TRACERT IPCONFIG
You are a tech in a repair shop. A customer brings in an old (broken) laptop & asks you to extract the data for use on a new computer. Assuming the hard drive is fully functioning, could you place the old hard drive in the USB hard drive enclosure. Y or true
A laptop is setup for a presentation but is set to extended desktop. It needs to show exactly what the laptop screen is showing. What is the QUICKEST way to accomplish this? setting in control panel, toggle dual function key, change screen resolution toogle dual function key
Of the following choices, which is an industry standard protocol used by computer networks to assign IP Addresses to network nodes and devices? DNS, ARP, RARP, DHCP DHCP
Which of the following network standards can operate at two different channel widths on the same spectrum simultaneously? A) 802.11g B) 802.11n C) 802.11b D) 802.11a 802.11n
ECC type memory would be most commonly found in which type of device? A) Tablet B) Desktop C) Gaming laptop D) Server Server
A user is complaining their laptop often does not charge or stops charging if they move it. What is most likely the issue? A) CMOS Battery B) Laptop's DC jack C) The wall outlet nearest to the client's desk D) Laptop's AC jack Laptops DC Jack
Select the option that could properly be used to describe the characteristics of a VGA cable? A) VGA supports both audio and video B) VGA uses analog signals C) VGA uses the standard db-9 connector D) VGA uses digital signals VGA uses analog
Which of the following wireless communication standards requires line of sight in order to operate? A) Bluetooth B) IR C) RF D) WiFi IR
Which of the following network topologies provides the most redundancy to protect against network outages? A) Mesh B) Ring C) Bus D) Star Mesh
Which properly describes the basic operating of a layer 2 network switch? A) Transmits packets it receives to specific connections, based on MAC address. B) Enables packets to be sent from one network to another C) Determines if a packet is safe for a Transmits packets it receives to specific connections, based on MAC address.
How many pins are present in SATA data and power cables? A) 15 for power and 7 for data B) 8 for data and 12 for power C) 40 for data and 4 for power D) 15 for both power and data 15 power 7 data
You install several wireless access points in a large warehouse. The access points are typically located on the ceiling far away from power sources. Which technology could be used to power the device? Power-line communication, Repeater, PoE, PoE
A customer on a limited budget has asked you to upgrade their laptop in order to increase performance. Which of the following components can be easily replaced or upgraded? A) Video Card B) Processor C) Motherboard D) RAM RAM
What type of device most commonly uses a static IP address? A) User workstations B) Any device that supports using CIDR addressing C) Thin clients D) Servers Servers
Which of the following options can be used as a storage device to boot an operating system? A) FDISK B) DDR2 C) USB Drive D) HDMI USB Drive
Which of the following devices or systems is critical in the event of a power outage? A) UPS B) Power strip C) Line conditioner D) Surge Distributor UPS
Your supervisor has asked you to record the IP version 6 addresses of several SUSE Linux systems into a spreadsheet. Which command can you use to obtain this information? A) Ipconfig B) Echo || ip -6 C) Ifconfig D) Netstat Ifconfig
Which type of motherboard expansion slot has various speeds such as x16 and x32? A) CNR B) PCI C) PCIe D) AGP PCIe
Your motherboard has 4 memory slots - 2 blue & 2 black. How should you arrange your memory? Slower memory in blue, faster in black. NVRAM in blue, RAM in black, Put equal size/speed of RAM in the slots, so that each slot matches its paired slot color. Put equal size/speed of RAM in the slots, so that each slot matches its paired slot color.
You are a server support technician for a data warehouse company. Recently a Windows based server has had several unexpected shut downs. Where should you look first for more information? A) Event Viewer B) Task Manager C) CHKDSK D) Boot Recorder Event Viewer
You have been experiencing network outages & very slow transmission speeds. The network has 6 hubs & 1 router, what is causing the poor network performance? Cross talk, Hubs can only broadcast packets, Hubs conduct deep packet inspections by default Hubs can only broadcast packets
A large company has a nation-wide network, consisting of several smaller networks linked through a VPN and the internet. Which term would best apply to this network? A) WLAN B) LAN C) MAN D) WAN WAN
Your supervisor has asked you to bring her a DE-15 connector. Which of the following is she referring to? A) S-Video B) DVI-A C) DVI-D D) VGA VGA
You need to make a backup of a small database storing customer information for historical records. The database is about 5.5 GB in size. Of the options, which is the best storage media for this task? A) CD-R B) CD-RW C) DVD-R D) DVD-R DL DVD-R DL
How many pins are present in SATA data and power cables? A) 15 for power and 7 for data B) 8 for data and 12 for power C) 40 for data and 4 for power D) 15 for both power and data 15 for power and 7 for data
Your supervisor has asked you to record the IP version 6 addresses of several SUSE Linux systems into a spreadsheet. Which command can you use to obtain this information? A) Ipconfig B) Echo || ip -6 C) Ifconfig D) Netstat Ifconfig
You install wireless access points in a large warehouse. The access points are typically located on the ceiling far away from power sources. Which technology could be used to power the device? Power-line communication, Repeater, PoE , Loopback plug PoE
You are a Technician for a small computer repair shop. A customer on a limited budget wants to upgrade their laptop in order to increase performance. Which components can be easily replaced or upgraded? Video Card, Processor, Motherboard, RAM D) RAM RAM
What type of device most commonly uses a static IP address? A) User workstations B) Any device that supports using CIDR addressing C) Thin clients D) Servers Servers
Which type of motherboard expansion slot has various speeds such as x16 and x32? A) CNR B) PCI C) PCIe D) AGP PCIe
Your motherboard has 4 memory slots - 2 blue & 2 black. How should you arrange your memory? Slower memory in blue, faster in black. NVRAM in blue, RAM in black, Put equal size/speed of RAM in the slots, so that each slot matches its paired slot color. Put equal size/speed of RAM in the slots, so that each slot matches its paired slot color.
You're setting up a SOHO & want to setup a dedicated backup server with 2 HDDs. You will be backing up valuable files so you value redundancy and reliability over speed. What is the best configuration for this server? Raid 0, Raid 1, Raid 5 RAID 1
A client's PC is not holding BIOS configurations between shutdowns & is experiencing system-time issues. The first thing you should attempt is: Re-setting the system clock,Replacing the CMOS battery, Upgrade BIOS Replace CMOS Battery
The northbridge chipset of a motherboard handles communication between all of the following, except: A) USB B) Southbridge C) PCIe Slots D) CPU USB
You are setting up a new workstation and decided to use a twisted-pair copper cable to connect the PC to your switch. Which connector would best suit your needs? A) ST B) RJ-45 C) RG-6 D) RJ-11 RJ-45
A 64-bit CPU can be used either with a 32-bit or 64-bit version of the Microsoft Windows operating system. True or False? True
The modern standard for motherboard-based expansion slots in a desktop PC is known as: A) PCI B) PCI-X C) PCI-e D) AGP PCIe
The act of sharing internet connectivity via the use of a cellular device's internet connection is called: A) Transmitting B) Docking C) Tethering D) Splicing Tethering
Data may be recovered after a drive failure in a RAID 0 configuration. True or False? False
You install a hard drive into a desktop PC. The best way to connect the hard drive on a modern client that will be used in an office setting for word processing and running an online email client would be via: A) SATA B) SAS C) Fibre Channel D) PATA SATA
A large company has a nation-wide network, consisting of several smaller networks linked through a VPN and the internet. Which term would best apply to this network? A) WLAN B) LAN C) MAN D) WAN WAN
Which option is a feature of cabling that uses an RJ-11 connector? A) 8 wires making 4 twisted pairs B) Copper based cabling C) Fiber-optic based cabling D) Used with Coaxial cabling Copper Based Cabling
What option best describes the term boot sequence: The order of memory as it is given to the (MBR), ,Information in the first sector of any hard disk or diskette , The order in which eligible boot devices are checked for an operating system The order in which eligible boot devices are checking for an operatng system
What is the purpose of the No-eXecute (NX bit) technology used in Intel CPUs? A) Parity checks B) Malware protection C) Biometric authentication D) Data backup Malware Protection
A customer is not able to connect to any websites. Which of the following commands should a technician run FIRST to identify the issue? A) NETSTAT B) NET SHOW C) IPCONFIG D) TRACERT IPconfig
Choose the option that is NOT hot swap-able: A) USB B) VGA C) SATA D) PATA PATA
What is the main purpose of the BIOS when a computer is first powered on? A) Initial hardware checks B) Install the operating system C) Attempt to connect to a network via DHCP D) Initialize BIOS encryption Initial Hardware Checks
Which answer correctly describes a characteristic of the AM3 processor socket? A) Intel design socket B) Supports DDR3 memory C) 951 pin count D) Backwards compatible with ARM architecture Supports DDR3 Memory
Which of the following connector types would not be used as an internal PC component? A) Molex B) BNC C) SATA D) PATA BNC
Single-mode fiber can be identified visually as it is typically _________ color. A) Blue B) Orange C) Yellow D) White Yellow
Which of the following ports belongs to a standard protocol used to query data from an Active Directory server? A) 389 B) 443 C) 143 D) 23 389
A customer is complaining that their laptop often restarts with no warning, most often when they are playing video games or have several programs running at once. What is most likely the issue? Overheating, Insufficient power levels, Disk failure,BSOD Overheating
True or false: There are two data transfer modes to USB 1.1: Low-Speed and Full-Speed. A) True B) False True
You are experiencing issues on your network and cannot determine where packets are being lost and connectivity is breaking down. You should utilize: A) IPCONFIG B) TRACERT C) PING D) IPCONFIG /all TRACERT
Similar to PATA, Serial ATA can be used to connect multiple disk drives using a single data cable. A) True B) False False
The Thunderbolt 3 cable uses which standard connector type? A) USB-E B) USB-C C) Lightning D) Mini display port USB-C
You are building a high performance personal PC & are deciding on a motherboard. Not considering overclock-ability, to maximize performance & future capacity to upgrade, you should choose: GDDR3 SDRAM, DDR3 SDRAM,GDDR4 SDRAM, DDR4 SDRAM DDR4 SDRAM
You have just connected a second monitor to your laptop. It is not displaying anything. What would you check? Display settings in software Cabling between PC and monitor All of these Power to monitor All of These
What is a common use for a flash card slot in a notebook? (Choose two) Extra memory Network connections Increasing processor speed Graphics acceleration Data Storage Extra Memory & Data Storage
Three short beeps during POST indicates which of the following? Broken Speaker POST error - error code Normal POST - system OK Clock Doubler is operative Post Error Code
Which of the following ports is typically used for sending email? A. 21 B. 22 C. 23 D. 25 25
Which of the following types of cables are MOST likely to be used to connect to an external hard drive? (Select TWO). A. Molex B. SPDIF C. eSATA D. HDMI E. USB 3.0 F. CAT6e eSata, USB 3.0
What of these tools would be the most appropriate when working with 110 blocks? Punchdown Tool, Loopback Plug, Multimeter, Crimper Punchdown Tool
When you start your computer, the screen remains blank and beeps twice. Which of these would be the most likely cause of this issue? Boot Drive device not connected, OS corrupted, P has Malware, Memory Faulty Memory Faulty
Which wireless standard operates in the 2.4 GHz range and has a maximum throughput of 54 Mbit/s? 802.11g, Bluetooth. 802.11a, IR 802.11g
Which is an advantage of a switch over a hub? A switch routes packets instead of frames to different networks, A switch broadcasts the data frames to every connected device. A switch sends data frames to the correct connected device. A switch sends data frames to the correct connected device
A technician is planning on running multimode fiber and only needs the fiber runs to be 500 feet (152 meters) in distance. Which of the following connectors should the technician use? BNC, LC, ST, F ST
Which of the following is an advantage of using static IP addresses for a business? A. High availability B. Simplifies IP management C. Lower security risk D. Scalability for upgrades High Availability
A technician needs to boot a PC from a USB drive. Which of the following settings should be disabled to accomplish this task? A. Fast Boot B. UEFI Admin Password C. Secure Boot D. Legacy Boot Secure Boot
A video projector shows the image from a laptop, but everything is colored blue. Which of the following is the MOST likely the cause? Dead pixels Video resolution Failing lamp D. VGA connection VGA Connection
Which of the following devices is primarily intended to provide 24/7 diagnostic and biometric data regarding the user? Fitness monitor e-Reader Smartwatch Smartphone Fitness Monitor
A technician has been tasked with setting up email on a user’s phone. The user also wants the email to remain on the server. Which of the following ports would be BEST for setting up the phone? A. 80 B. 110 C. 143 D. 443 143
Which of the following RAID types uses a drive mirroring algorithm? (Select TWO). A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 6 E. RAID 10 Raid 1 and 10
A tech is installing a network-enabled security system that features IP-based cameras. To access the system remotely, which of the following capabilities is MOST likely to require configuration? VPN passthrough,QoS, Static IPs,Port forwarding Port Forwarding
Which is generally found on a docking station that port replicators do not offer?Replicators usually have more USB ports than docks,Docks generally do not need separate power to function.Docks have independent hardware that replicators lack. Docks have independent hardware that replicators lack.
Which of the following ports is used when accessing a website with SSL encryption? 22 80 110 443 443
Created by: clusco