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12

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Question
Answer
Leader   A manager who earns the respect and cooperation of employees to effectively accomplish the work of the organization.  
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Leadership   The ability to infulence individuals and groups to cooperatively achieve organizational goals.  
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Human Relations   How well people get along with eachother when working together.  
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Power   The ability to control behavior.  
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Position Power   Depends on the position the manager holds in the organization.  
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Reward Power   Power based on the ability to control rewards and punishents.  
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Expert Power   Power given to the people because of their superior knowledge about work.  
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Identity Power   Power given to people because others identify with and want to be accepted by them.  
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Leadership Style   the general way a manager treats amd supervises employees.  
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Autocratic Leader   Leader who gives direct, clear, and precise orders with detailed instructions as to what, when, and how work is to be done.  
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Democratic Leader   Leader who encourages workers to share in making decisions about their work and work-related problems.  
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Open Leader   Manager who gives a little or no direction to employees.  
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Situation Leader   Leader who understands employees and job requirements and matches his or her actions and decisions to the circumstances.  
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Work Rules   Regulations created maintain an effective working enviorment in a business.  
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