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Communication & Interpersonal Skills

Quiz yourself by thinking what should be in each of the black spaces below before clicking on it to display the answer.
        Help!  

Question
Answer
What is needed for successful communication   Sender, message, Receiver, Feedback  
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What are two ways to communicate   Verbally & Nonverbally  
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What is oral communication   It's the tone & volume of your voice  
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This describes all the personnel policies & benefits.. - Employee personnel handbook - Disaster manual - Procedure manual - quality assurance manual   Employee personnel handbook  
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Gives directions for actions to take for fire or other disasters.. - employee personnel handbook - disaster manual - procedure manual - quality assurance manual   Disaster manual  
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This gives directions for all procedures performed for residents - employee personnel handbook - disaster manual - procedure manual - quality assurance manual   Procedure manual  
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This describes all quality control policies & procedures.. - employee personnel handbook - disaster manual - procedure manual - quality assurance manual   quality assurance manual  
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This describes rules and regulations pertaining to care of residents... - nursing policy manual - dietary manual - infection control manual   Nursing policy manual  
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This explains therapeutic diets - nursing policy manual - dietary manual - infection control manual   Dietary manual  
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This identifies practices to prevent the spread of infection.. - nursing policy manual - dietary manual - infection control manual   Infection control manual  
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What is a CARE PLAN?   Lists the resident's medical diagnoses, Identifies the resident's problems, Gives directions for resolving the resident's problems, Lists the expected outcomes for resolving the problems, Is updated regularly  
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What is a MEDICAL CHART?   physician's medical orders, medical history, results of physical examinations, results of tests, progress notes, Assessments, nursing notes  
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What is Aphasia   no control of speech  
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It's best to do what when working with residents with aphasia   face the resident & make eye contact before speaking  
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What is the purpose of a memo   to inform staff of meetings or educational programs  
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Who gives the shift report   nurse who worked the previous shift  
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When the resident is unaware of the environment & the time that means they are what   disoriented  
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Created by: ambuhs
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