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Ch.1 Terms

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Question
Answer
Data Items   An elementary description of things, events, activities, and transactions that are recorded, classified, and stored but are not organized to convey any specific meaning  
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Information   Data that have been organized so that they have meaning and value to the recipient  
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Knowledge   Data and/or information that have been organized and processed to convey understanding, experience, accumulated learning, and expertise as they apply to a current problem or activity  
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Information Technology (IT) Architecture   A high-level map or plan of the information assets in an organization  
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Information Technology (IT) Infrastructure   The physical facilities, IT components, IT services, and IT personnel that support the entire organization  
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Globalization   The integration and interdependence of economic, social, cultural, and ecological facets of life, enabled by rapid advances in information technology  
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Customer Relationship Management   An enterprise wide effort to acquire and retain customers, often supported by IT  
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Organizational Social Responsibility   Efforts by organizations to solve various social problems  
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Digital Divide   The gap between those who have access to information and communications technology and those show do not  
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Cybercafe   Public places in which Internet terminals are available, usually for a small fee  
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Make-to-order   The strategy of producing customized products and services  
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Mass Customization   A production process in which items are produced in large quantities but are customized to fit the desires of each customer  
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Platform   The hardware, software, and communications components that organizations use of process and manage information  
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Information Technology   Technology that relates to any computer-based tool that people use to work with information and support the information and information processing needs of an organization  
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Management Information Systems   Systems that deal with the planning for, development, management, and use of information technology tools to help people perform all tasks related to information processing and management  
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